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6 Top Fieldpoint Alternatives for Field Service Businesses

ServiceTitan
July 12th, 2023
7 Min Read

Fieldpoint is a commercial-focused field service management software (FSM) used by a wide variety of industries, including industrial equipment enterprises, medical device manufacturing, oil and gas, fire and life safety, and more. 

For industrial service businesses, the software offers a robust set of cloud-based features, including scheduling and dispatching, quoting and estimating, a field service mobile app, integrations with Salesforce as well as various Microsoft and ERP platforms, subcontractor management, and more. 

Yet there are certain contexts in which Fieldpoint may not be the best software solution for a field service business. For example:

  1. Businesses with residential service divisions: Home service businesses (or hybrid shops with residential and commercial business divisions) have different needs than industrial service sectors such as oil and gas or facilities management. If you run a residential or hybrid shop, you’ll likely benefit more from software that has robust, tailored functionality for serving residential customers.

  2. Service businesses with trade-specific solutions available: Similarly, there are field service management solutions on the market (including our product, ServiceTitan) that are made specifically for a select few trades. For example, our entire platform is built to serve primarily HVAC, electrical, and plumbing businesses (along with a handful of others). If you’re in such an industry, you’re likely to benefit far more from software that’s purpose-built for your type of business — rather than a solution that’s built to cater to a very wide range of industrial service providers.

Whether you’re looking for a field service software for the first time, or you’re a current Fieldpoint user exploring other software solutions, this post will share 6 Fieldpoint alternatives to consider.

Top Fieldpoint Alternatives

  1. ServiceTitan

  2. Housecall Pro

  3. Jobber

  4. FieldEdge

  5. Kickserv

  6. ServiceMax

First, we’ll discuss some key differences between Fieldpoint and our product, ServiceTitan. Then, we’ll share links to in-depth comparison posts that we’ve written on the other 5 Fieldpoint competitors.

Want to see how ServiceTitan helps to streamline workflows for field service companies? We specialize in helping HVAC, plumbing, electrical, and other trade service businesses grow revenue, work smarter, and keep their businesses on track. Schedule a call to get a free, live, one-on-one walk-through of how our field service management system works.

1. ServiceTitan

Like Fieldpoint, ServiceTitan offers a comprehensive set of features for field service companies to run their businesses. This includes essential SaaS features such as:

However, ServiceTitan has robust features for serving both residential and commercial customer segments, and it’s purpose-built to serve HVAC businesses, plumbing businesses, and electrical businesses (among a select few other service industries). 

As a result, if your business is a residential or hybrid shop, or you’re in one of the trades we specialize in, we offer you a more tailored solution for your business compared to Fieldpoint.

Now, let’s look at some unique features we offer that aren’t available in the same form or capacity in Fieldpoint, as well as some of the ways we can better serve these select trade industries and business types. 

Below, we cover:

Native Pricebook Functionality with Unique Automations and Direct Access to Top Industry Supplier Catalogs

The extent to which your FSM enables you to take control of your pricebook, keep it up-to-date, and have its contents accurately reflected on outgoing estimates and invoices in real-time has a massive effect on your ability to maintain cash flow and stay profitable. And yet, in reviewing Fieldpoint’s website, they do not appear to offer native pricebook functionality. 

In contrast, ServiceTitan offers extensive pricebook functionality and customization that is natively built into our platform — no third-party integrations required. 

Here is a quick look at some of our pricebook features:

  • Pricebook Categories: The ability to organize pricebooks into categories by services, equipment, business units, etc. 

  • Granular and Bulk Editing features: The ability to update individual pricebook items, groups of items, or make pricebook-wide updates as needed.

  • Dynamic Pricing: With Dynamic Pricing, you can set rules that automatically update your pricing when material costs or labor rates change.

  • Customer-Specific Pricing: The ability to set up rate sheets tailored to individual customers. For example, if you’ve landed a service contract with a chain of restaurants or big-box stores, you can easily create custom rules for pricing and markups for that specific customer. 

  • Pricebook Connect: Pricebook Connect provides access to industry supplier catalogs and the ability to link them directly to your pricebook. For example, as soon as an integrated supplier makes changes to their prices, product descriptions, and images, you can either be notified, or have the pricebook changes automatically implemented.

In addition, we offer our Pricebook Pro add-on, a series of flat-rate pricebooks built for the top industries we serve (HVAC, electrical, plumbing, etc.). These pricebooks are designed to maximize profitability and are updated on an ongoing basis by industry experts on our team.

We understand that pricebooks are the backbone of most service businesses, so we’ve put significant effort into developing one of the most powerful solutions available among FSMs.

Enhanced Estimate-Presentation Format Designed to Increase Sales

While Fieldpoint offers quoting and estimates through their mobile app and web-based desktop app, their estimate features may not be as strategically designed to increase average ticket prices when compared to ServiceTitan. 

For example, ServiceTitan presentation view displays a number of unique features that inform customers and aid in increasing sales, including:

  • Product visuals: Images that show customers the equipment they’re purchasing (pulled directly from their pricebook). 

  • Savings details: Info boxes that display data such as expected energy savings, rebate savings, and membership savings. These are a part of our HVAC pack, which includes a SEER Energy Savings Calculator, a rebates field to incorporate any relevant rebates happening in your area, and an HVAC load calculator. These features demonstrate the type of nuanced feature details that businesses can benefit from by choosing a solution that’s specifically tailored to their trade. 

  • Financing options: The ability to show customers financing options that can be approved instantly by our financing partners.

Based on our analysis of ServiceTitan customer data, our integrated financing has helped users achieve 11% increases in average ticket prices, 17% increases in revenue, and 19% increases in technicians offering financing to customers.

Project Management and Tracking Features for Longer-Term Construction or Service and Replacement Projects

ServiceTitan offers a robust suite of project management tools that can be used for longer-term projects, such as construction projects, or extensive commercial service and replacement projects.

Here’s a quick look at some key features in our project management workflow:

  • Creating advanced estimates: The ability to build detailed estimates for complex projects, including comprehensive lists of equipment, materials, and tasks needed to complete the work. Once estimates are created, they automatically inform subsequent parts of the job.

  • Requisition and purchase order management: The ability to initiate the requisition of equipment and materials directly from the built estimate, which leads seamlessly to a purchase-order creation workflow.

  • Project financial tracking: The ability to view high-level project financials such as expenses, cost to complete, total earned, total retainage, total invoiced, AR balance, and balance to finish.

  • Job costing tables: Detailed tables breaking down expenses and budget versus actual data that are automatically updated as you progress through the project.

  • Creating applications for payment: Continuation sheets can be auto-generated based on the project estimate and what’s been sold, making it easier than ever to create applications for payment and manage AIA® style progress billing.

With equal ease, any number of other actions can be taken from within the same project-tracking workflow, including generating invoices, adding returns, and more.

While Fieldpoint technically offers many of the above features for project tracking and job costing, they require service contractors to rely on third-party integrations to connect these workflows to their inventory-management system. In contrast, ServiceTitan offers inventory management that is natively built into our platform, which may provide a more seamless solution to this key aspect of project management. 

Data-Driven Marketing Solutions to Attract, Convert, and Retain More Customers

With ServiceTitan’s Marketing Pro add-on, we empower service businesses to maintain a steady stream of revenue year-round by marketing through email and direct mail to existing customers, as well as doing reputation management

We also offer robust marketing reporting features that allow businesses to track ROI at the campaign level, allowing them to see which of their marketing channels and campaigns are performing (and which aren’t) so they can make the most of their marketing investments.

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Want a Live Walk-Through of ServiceTitan’s All-In-One Platform?

The features we’ve discussed throughout this section are just some of the areas where ServiceTitan offers more to service businesses than Fieldpoint.

To see why our software is trusted by 100,000+ service professionals, schedule a call to get a free, live, one-on-one walk-through of how our user-friendly field management platform can help you grow revenue, work smarter, and keep your business operations on track. 

2. Housecall Pro

Housecall Pro is a mobile field service management software solution for home service businesses. Similar to ServiceTitan, it offers a wide range of features outside of invoicing, such as scheduling and dispatching, estimates, QuickBooks integration, and more. 

However, when compared to Housecall Pro, ServiceTitan offers:

  • Greater native pricebook functionality

  • Ability to drill down further into reporting metrics (and trust your numbers)

  • Automated tagging features that help increase revenue

  • Gated work sequences and customizable forms to facilitate accountability across the organization

  • Offline functionality that allows techs to use our mobile app when out of cell service zones

For more details on these differences, check out our complete comparison article: Housecall Pro vs. ServiceTitan

3. Jobber

Jobber is a field service scheduling software that also offers a wide range of other features for field service business management. Like ServiceTitan, it offers functionality for estimating, quotes, scheduling, invoicing, and more.

However, when compared to Jobber, ServiceTitan offers:

  • More robust, native pricebook functionality

  • In-app access to top industry supplier equipment catalogs

  • Extensive marketing functionality that reduces the need for third-party marketing hires

  • More flexibility and customization for membership plans and recurring services

  • Offline functionality for our mobile app that allows techs to work seamlessly (even when they’re out of a cell service zone)

  • Deeper reporting capabilities that allow business owners to drill down into the sources of their data

For more details on these differences, check out our complete comparison article: Jobber vs. ServiceTitan

4. FieldEdge

FieldEdge offers a wide range of features like ServiceTitan, including functionality for quotes and invoicing, scheduling and dispatching, service agreements, and more. 

However, when compared to FieldEdge, ServiceTitan offers:

  • For residential service businesses

    • Integration with Google Local Services Ads

    • Seamless access to membership information during call booking

    • Adjustable capacity planning to optimize schedules for max profitability

    • Real-time technician tracking

    • Greater customization and drill-down capabilities for reports

  • For commercial service businesses

    • Ability to create customer-specific pricing

    • Built-in customer portal with base subscription

    • A suite of project management and project tracking tools for longer-term projects

    • Dynamic form capabilities that ensure staff follow best practices and improve data quality

    • Native equipment tracking and inventory management

For more details on these differences, check out our complete comparison article: FieldEdge vs. ServiceTitan

5. Kickserv

Kickserv is another field service management software offering a variety of tools for large and small businesses. Like other FSM software, they provide a mobile app as well as desktop features for job management, scheduling, managing your workforce, and more. 

However, when compared to Kickserv, ServiceTitan offers:

  • Mobile app with customer convenience features with stable offline functionality

  • Customizable forms and pricing tools in the field

  • Two-way SMS text messaging for customer inquiries and scheduling changes

  • Pre-appointment GPS Tech Tracking for accurate arrival times

  • End-to-End presentation mode: A visual pricing tool and estimate builder with good, better, best options

To view these and other differences, check out the feature comparison chart on our comparison page: Kickserv vs. ServiceTitan

Note: To view additional comparisons between our product and others (such as FieldAware, Smart Service, ServiceTrade, and more), visit our comparison hub.

6. ServiceMax

ServiceMax, like other field service solutions, is designed to provide better visibility into your field service operations. They offer a number of products, such as Asset 360 for Salesforce, ServiceMax core, ServiceMax FieldFX (their mobile app), and ServiceMax Engage (for customer engagement). 

However, when compared to ServiceMax, ServiceTitan offers:

  • The ability to toggle smoothly from one feature to another without the hassle of opening multiple windows, programs, or add-ons, which can disrupt workflow

  • Advanced customer communication features included in our base subscription (ServiceMax requires an add-on fee)

  • Highly customizable visual pricebooks that help grow average ticket prices and increase close rates

  • Service agreement features that are more tailored for service businesses

For more details on these differences, check out our complete comparison article: ServiceMax vs. ServiceTitan

To see why our software is trusted by 100,000+ service professionals, schedule a call to get a free, live, one-on-one walk-through of how our user-friendly field management platform can help you grow revenue, work smarter, and keep your business operations on track. 

ServiceTitan Software

ServiceTitan is a comprehensive software solution built specifically to help service companies streamline their operations, boost revenue, and substantially elevate the trajectory of their business. Our comprehensive, cloud-based platform is used by thousands of electrical, HVAC, plumbing, garage door, and chimney sweep shops across the country—and has increased their revenue by an average of 25% in just their first year with us.

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