As we shared in our Industry Trends report, some contractors have been impacted by Covid-19 while others continue to thrive. To continue to do everything we can to serve contractors during these changing times, we've connected with contractors that continue to see success to understand what they've done to adapt their leadership and operations. These contractors have shared their best practices with the hope that it might benefit their peers, and we have compiled those best practices into this Playbook. Our only ask is that you contribute tactics that might be working for you, by emailing