NOW IN EARLY ACCESS
Never miss a call with Contact Center Pro
Fully native to ServiceTitan, enterprise-grade, and built exclusively for the trades - Contact Center Pro delivers next-level call center efficiency. Stay ahead with smart, AI-powered automation that grows your bookings and bottom line.
Every call, all in one place
Get every call in one inbox, fully native to ServiceTitan. Whether you’re a single shop or nationwide, take calls from any office and link calls to the right job.
Multi-location support
Calls linked to every job
Omni-channel Inbox - Coming soon
Smarter CSR Management
AI Manager Assist
Optimize your call center with AI-powered automation. Give your managers the tools to evaluate calls quickly, identify new lead opportunities, and get customers the right level of support. Learn more.
AI call summaries
Sentiment analysis
Second Chance Leads
AI Virtual Agents
Handle overflow and after-hours calls with ease. Our AI Virtual Agent is built for the trades and powered by your ServiceTitan data to help you to book jobs 24/7. Learn more.
Book jobs based on your real capacity
Reschedule and confirm appointments
Answer customers via call and text in seconds
Bonney Plumbing increased bookings by 11%
Discover the impact Contact Center Pro had on Bonney Plumbing, Electrical, Heating and Air’s call center.
60%
Fewer missed calls
17%
Increase in booking rate
97%
Lead to booked calls rate
“To be able to put one CSR in multiple tenants was lifesaving.”
Bonney saw a 60% reduction in missed calls with Contact Center Pro. “I didn’t add people. All I changed is there’s now one body answering multiple companies.. So, it covers so much more and it doesn’t hurt me if somebody calls out.”
Call Center Manager - Bonney Plumbing, Electrical, Heating and Air
Powerful tools, massive results.
From generating leads to booking jobs and dispatching, ServiceTitan’s Pro Products help upgrade the critical components of your business.
Marketing Pro
Drive quality leads, maximize ROI, and improve your reputation with an AI-powered, all-in-one marketing solution.
Learn More
Scheduling Pro
Book more jobs and deliver a world-class customer experience with online scheduling built for the trades.
Learn More
Dispatch Pro
Maximize profits with automated dispatching based on job type, skill, performance, and more.
Learn More
Frequently asked questions
What is Contact Center Pro and who is it built for?
Contact Center Pro is a call center platform built exclusively for home service and trade businesses, fully native to ServiceTitan and not a third-party add-on. It centralizes calls across locations, automatically links agents and jobs to calls, and uses AI to help CSRs book more jobs and miss fewer leads.
How do AI Virtual Agents work in Contact Center Pro?
AI Virtual Agents can be used to handle overflow and after-hours calls automatically, book jobs, confirm appointments, and escalate to a live agent when needed — all powered by your existing ServiceTitan data and built directly into Contact Center Pro.
What results have trade businesses seen with Contact Center Pro?
Bonney Plumbing reported 60% fewer missed callsand an 11% overall increase in bookings after adopting Contact Center Pro — without adding headcount to their call center team.
What does AI Manager Assist do for call center managers?
AI Manager Assist gives managers AI-generated call summaries, sentiment analysis, and Second Chance Lead identification so they can evaluate calls faster and recover revenue from calls that didn't convert.
Can Contact Center Pro handle calls across multiple locations?
Yes — Contact Center Pro supports multi-location operations, letting a single CSR take calls from multiple business tenants in one inbox, which directly reduces missed calls without requiring additional staffing.