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While cleaning boilers at his first HVAC job during high school, Tom Howard kept a mental list of his bosses’ blunders and swore he wouldn’t make those same management mistakes when he started his own business someday. 

Lead generation has undergone a rapid change in recent decades as potential customers increasingly utilize digital resources to find contractors for their HVAC needs. Traditional marketing tactics and word-of-mouth reputation is no longer enough to break through today’s ever-competitive marketplace.

The holiday season is nearly upon us, which means that 2020 isn’t far behind. Do you know what business trends your peers and industry insiders are anticipating for next year? Below, let’s take a look at a dozen trends experts believe HVAC business owners and professionals should be ready for in 2020. 

Our latest ServiceTitan features not only save your team time in the office but will prevent you from dispatching trucks to no-show jobs.

Email marketing is a key component of a solid marketing strategy for service businesses. Not only does it help build awareness with prospects, but it keeps your company top of mind with the customers you already have. If email marketing is not yet a part of your digital strategy, it may be time to revisit your marketing plans.

With 2020 just around the corner, it’s the perfect time to dig into some important plumbing industry news and statistics that will have direct implications for plumbing careers and businesses.

When you think of a plumber, what comes to mind? A worker in a jumpsuit, a belt heavy with tools slung over their shoulder, ready to crawl into the dark corners of our homes to fix a leak? And they're almost certainly a man, right?

No matter what stage you are in your career, there is one universal truth that almost every woman in the workforce cannot seem to escape—she stands out in a male-dominated industry. A recent World Bank report found that women only account for 38 percent of global human capital wealth versus 62 percent for men. This jarring statistic illustrates the high cost of gender inequality in the workforce. The social and economic consequences of that inequality can be felt in virtually every industry—including the trades.