Plumbing, ServiceTitan Customers

6 Keys to Increasing Your Average Ticket by Leveraging ServiceTitan Technology

Rachel Stepowoy, enterprise administrator for a family business that includes seven Roto-Rooter franchises in Ohio, Michigan and Illinois, was recently a guest on a ServiceTitan webinar on implementing Estimate Templates, and the benefits of doing so. 1. Study reviews, especially those that are less than five stars, to find opportunities to improve your business.Four-star reviews that praised the service but questioned the price alerted Stepowoy and others in management at her company to the need to better educate customers and offer more options. That reminded her of the importance of reading those less-than-perfect reviews in a different way. 

8 Keys for Writing Email Subject Lines that Actually Work

Email is an extremely useful tool you can leverage to communicate and engage your customers. But you might be wondering how to stand out from the crowd in their inbox.  To get your emails opened more often, you need strong email subject lines that are both relevant to your message and attention-grabbing. If you’re not sure where to start, check out these easy tips for writing email subject lines that actually work.

Plumbing, ServiceTitan Customers

Plumber Techs Build New Florida Plumbing Company Using ServiceTitan Software

Chris Gist moved to the suburbs of Pensacola, Fla., in 2017 with the goal of using his 20 years of management experience to find new work closer to home. He landed a job as an office manager for a local plumbing company. That’s where Gist met master plumber Christopher Stewart, who was the company’s lead technician. But when new owners took over, Stewart left to do his own thing. Unhappy with the situation under new ownership, Gist left too. In October 2018, he joined a buddy to do roofing jobs in nearby Panama City for a couple of months after Hurricane Michael made landfall in the Florida Panhandle. 

Electrical

10 Essential Electrical Invoice Tips | Free Template

Electricians perform dangerous jobs every day, but always with a safety-first mentality to protect the homeowner and themselves. While highly skilled in the technical aspect of the job, the lights might flicker for some electrical technicians when it comes to knowing how to properly fill out an electrician invoice or price a job. Some service technicians are simply used to estimating prices on the fly, or writing their electrical invoices the old-fashioned way, using pen and paper. Give them an electrical problem to solve or a meter service to install, it’s no big deal. But show them an electrical contractor invoice template on a mobile tablet, and their confidence might fade.

ServiceTitan Customers

How Does Your Titan Score Stack Up to the Average? And What Does It Really Measure?

Think you’re only scratching the surface when it comes to utilizing all of the capabilities of your ServiceTitan home services software?  That’s a common refrain we hear from HVAC contractors, plumbers, electricians, and others working in the trades: They’ve invested in the ServiceTitan platform to grow their businesses, but they need help understanding all the things the software can do. The best place to start is by knowing how to access your company’s Titan Score, a guide built into your ServiceTitan account that compiles a company’s existing performance metrics into seven actionable, dynamic business practices. 

Plumbing, ServiceTitan Customers

The Power of Good-Better-Best Options in Plumbing Estimates

In the home services industry, a great reputation helps. But if you’re known for something? That’s a huge advantage, as long as you’re the best at that thing.  Roto-Rooter is known for something. Company founder Sam Blanc created the first snake machine in the 1920s, using a blade turned by a washing machine motor, a steel cable and roller skate wheels. The contraption allowed sewer lines to be cleared without costly digging that destroyed lawns, a game changer in sewer line repair.  Today, the company’s patented, proprietary sewer and drain cleaning machines power about 400 independent franchises worldwide. Roto-Rooter locations perform other plumbing repairs, but Blanc’s invention shines because it gives them the right tool for the job they are known for.

Electrical

The Essential Electrician Podcast List for 2020

Are you ready to grow your electrical business, by working on it instead of in it? Have you spent years inspecting customers’ homes for electrical safety concerns, only to find yourself correcting sloppy electrical work performed by other contractors most of the time?  With electricians in such high demand, especially in light of the recent trade worker shortage, you may be thinking it’s time to start your own electrical business or expand the one you currently operate. With the Bureau of Labor Statistics reporting an average 10 percent expected job growth over the next 10 years for electricians, now is a good time to do either.

Carpet Cleaning, ServiceTitan Customers

Family-Owned Safe-Dry Carpet Cleaning Grows with ServiceTitan

Chase Hoagland got his start in the residential carpet cleaning business a decade ago when he joined his future wife's family-owned business in Huntsville, Ala. “When we were in college and dating, her family had started this business, Safe-Dry Carpet Cleaning, in one location,” Hoagland says. “They talked of one day selling franchises, and I was going to school for business entrepreneurship so that enticed me to get involved. “I started off as a technician, just going out to customers' homes, bidding jobs, doing cleanings. It was a summer job, and I just never left.”

Plumbing

The Essential Plumbing Podcast List for Contractors

Are you ready to work on your plumbing business instead of in it? Have you spent years crawling around on your hands and knees to fix routine residential plumbing problems, only to hear more creaks and groans emitting from your aging body than the pipes? Plumbers are certainly in demand, as the Bureau of Labor Statistics reports an average 14 percent expected job growth over the next 10 years. Now’s the time to take your plumbing company to the next level by hiring more techs to do the work, freeing you to get caught up on plumbing industry news, and learn new plumbing business tips to grow your business.

HVAC, ServiceTitan Customers

ServiceTitan Data Powers Million-Dollar Transformation of Ohio HVAC Company

There’s a furnace on display in the warehouse of Bay Heating and Air Conditioning in Westlake, Ohio, and general manager Sean Nagle is very familiar with it. That furnace helped Nagle learn about managing a home services company.  Nagle, a former business banker who handled Bay’s accounts, grew up the son of a bricklayer, but he had never worked in the trades before he joined Bay, an HVAC company west of Cleveland. That furnace helped him familiarize himself with the business.