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Housecall Pro vs Jobber vs ServiceTitan: Breaking Down Strengths and Weaknesses of Each

People often ask us what the differences are between ServiceTitan and our competitors Housecall Pro and Jobber. The typical context in which they come to us is when they’ve reached a point where managing all of the moving pieces of their business has become arduous and they begin looking for a technology solution to support their many operational necessities.

Adapting ServiceTitan for Commercial Company Requires ‘Revolutionary’ People

Mike and Renee Fortin own Putnam Mechanical, an HVAC and refrigeration company with offices in Mooresville, N.C., and Sarasota, Fla., with the promise of “Revolutionary Customer Service.” The majority of their operation is commercial, and transitioning to ServiceTitan shortly.

HVAC, Business Tips

7 HVAC Customer Service Secrets to Create Loyal Customers

Running a profitable heating and air conditioning business requires more than just trained technicians and powerful equipment—it demands outstanding HVAC customer service to create repeat customers.  In fact, 73 percent of customers report loyalty to a brand because of friendly customer service. While your field staff interacts with your customers in person, your HVAC tech support team provides customers with their first impressions of your company while making the appointments and answering questions. 

All Industries, Business Tips

ServiceTitan Begins Data Journey With Essential Property Information At Your Fingertips

Property data can increase sales by making home services companies better at marketing, more efficient in dispatching and better able to predict business trends in real time. An integration of that data on the ServiceTitan booking and dispatch screens and on mobile will make all that easier. 

How to Choose the Field Service Software That’s Right for Your Company

It’s difficult, of course, to predict what your business is going to need as it grows. It’s hard to see the future. That’s why we often suggest that contractors identify a company or two that look like what they envision for their own business and try to pay them a visit.  By seeing first-hand the kind of functionality they’ll need if all goes according to plan, they almost always grasp the key elements they should be looking for in a field service management software, which are much the same we’ve outlined in this article.

What do ServiceTitan, New England Patriots Have In Common? What Tim McGuire Says

Tim McGuire has spent 18 years in the home services industry software game—and a lifetime as a Buffalo Bills fan. Those two facts might not seem related, but for McGuire, who joined ServiceTitan as a Field Value Engineer in July after stints at two of the cloud-based software giant’s biggest competitors, they are tied together in one very significant way. “We’ve been losing to the Patriots for however long (former Patriots quarterback Tom) Brady has been around,” McGuire says. “The Bills have beaten them four times, and two of those were at the end of the year when the Patriots weren’t playing their starters.”

How to Maximize Opportunities During the HVAC Busy Season

It’s summer, it’s hot, and customers need your HVAC services now. But even though your phone might be ringing off the hook during the HVAC busy season, that doesn’t mean every call presents a good opportunity for your service techs or your company. When demand outpaces supply, how do you identify and prioritize a potential new install over a tune-up? How do you handle the urgent (“I need someone today!”) calls when your crews are working overtime to handle an already jam-packed schedule?

All Industries, Guides, Business Tips

Lowe’s Pro Desk vs. Home Depot Pro Desk | Comparison Guide for Contractors

If you find you spend more time at your neighborhood home improvement store than you spend at your own home, you’ll want to discover all of the perks that await you if you sign up for a Lowe’s Pro Desk or Home Depot Pro Desk account. To help you decide whether Lowe’s vs. Home Depot Pro desk services are right for your business or personal projects, review the benefits available and gauge what is vital to your bottom line and what falls into the category of “bells and whistles.”

Business Tips

HVAC Slow Season: 5 Tips to Keep Revenue Flowing Year-Round

Workers in a seasonal industry such as heating and air conditioning experience ebbs and flows throughout the year, but the slowest time of year for HVAC typically occurs in the fall (and again in the spring) when homeowners tend to give their home heating or cooling systems a break.  While service calls may dip during these times, that doesn’t mean your HVAC company should take a hiatus until business picks back up.

Plumbing, Guides

12 Top Plumber Advertising Strategies for Plumbing Lead Generation in 2020

The technical side of operating a plumbing company—installing, maintaining and repairing kitchens, baths and sewers lines in homes and businesses—is your primary skill set. That expertise got you into business, and keeps you in business. But to efficiently run a business and let the community know about your expertise, marketing managers also need to know the keys to great plumber marketing. The only way to connect your top-notch team of technicians with potential customers is an effective plumbing advertising campaign.

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