ServiceTitan Blog

Operating a home services business is no small feat. It’s not enough to simply be an expert in your trade, you also need to know how to manage your financials, bring in new customers, coach your staff… the list can feel endless. 

When your techs are out in the field servicing customers, their truck or van serves as their home base. It stores all the tools and resources your team needs—but still needs to be kept organized and tidy to keep them efficient and ready for the next job.

Home service businesses can rarely afford to play the price-slashing game—but there are options for shops looking to one-up cheaper rivals.

There’s one thing virtually every plumber can agree on: keeping your plumbing van setup properly organized is nearly impossible. Between a busy schedule and a stockpile of tools, it can be a major pain point that can really disrupt your productivity and even your safety.

With small-to-medium size businesses (SMBs) struggling to reduce operating costs and plan for unforeseen expenses, American entrepreneurs—including countless home service business owners—are already starting off at a disadvantage. According to the American Dream Gap Report, roughly 20% of SMBs have considered closing their doors. That’s a huge chunk of our economy. Why is this happening? Well, the two leading factors come down to lack of growth and cash flow problems.

Home service businesses handle a lot of communications on a daily basis—and how your shop handles those calls can make or break your customers’ experience. In the US, 82% of customers said they stopped doing business with a company because of poor customer service. Long hold times, delays in service, and late technicians all constitute poor customer care practices. 

Smartphones and tablets are not just for fun anymore. These devices have become essential tools for large corporations and independent contractors alike. Plumbers can greatly benefit from having the right apps on their mobile devices. But with so many options out there, it can be hard to choose.

Electricians are often required to make complex, technical decisions in the field. Paired with the operational challenges of running a small business, things can quickly become overwhelming.