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An automated best-practice guide that helps you get the most out of ServiceTitan, no matter where you are in your business journey.
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Frequently asked questions
How can TitanAdvisor help grow a contracting business?
TitanAdvisor clues businesses into which mobile features aren't regularly being used in the field to encourage sales. This includes:
- Uploaded pricebook content
- Estimate builder
- Financing + payments integration
- and more!
In the back office, TitanAdvisor can point your business to time and cost-saving features, including:
- QuickBooks integration
- Smart Technician Scheduling
- Job costing tools
- Marketing scorecard
How can TitanAdvisor help businesses retain customers?
ServiceTitan has a powerful suite of customer relationship management (CRM) tools that creates a convenient customer experience. TitanAdvisor can help you discover which of these CRM features aren't being utilized enough and help ensure that you're providing the kind of customer service that generates positive online reviews and loyalty to your brand.
Our CRM includes:
- SMS texting features (send appointment reminders, two-way text messaging between the homeowner and the shop)
- Technician bios
- GPS-enabled technician tracker
How can TitanAdvisor help businesses acquire customers?
Getting the word out about your business to new customers is key to acquiring new customers. ServiceTitan provides the marketing scorecard to help you monitor—in real-time—which of your ad campaigns are resulting in revenue for your company and which aren't. A marketing scorecard heat map also shows you where new jobs are being booked in your service area and which neighborhoods could use more exposure to your brand.
TitanAdvisor monitors all these marketing tools and lets you know which are being used regularly and are being neglected—and could be preventing you from reaching more customers.
How can TitanAdvisor help businesses improve their field efficiency and operations?
TitanAdvisor monitors all of the various features and tools your office staff can (and should) be using to improve operational efficiency. This includes:
- Accounting tools and QuickBooks integration
- Timesheets and payroll
- Job costing
By following TitanAdvisor's guidance in activating these features—or coaching employees to better utilize them—you’ll be more likely to start saving your business hours of labor by automating and/or eliminating tedious tasks.
How can TitanAdvisor help businesses improve profitability?
Once your contracting business is using ServiceTitan, TitanAdvisor helps answer questions that identify important gaps in your software usage.
- Are your technicians reliably generating "good-better-best" estimates to easily secure upsells?
- Are your CSRs regularly using call center features that help provide a five-star call booking experience for your customers?
TitanAdvisor gives owners and managers an extra layer of visibility over team performance and better ensures that ServiceTitan's revenue-generating capabilities are being used as often as possible.