Toolbox for the Trades | ServiceTitan Podcast

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Episode Details

Marketing • Management • Operations • Business Tips • 62 minutes

Finding a Mentor in the Trades

How Express Plumbing, Heating & Air became a $10.5M business with the help of mentorship.

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Marketing • Productivity • Management • Operations • 61 minutes

Weldon Long: How an Ex-Con Became a Sales Superstar

Thinking about what to think about can transform your entire life. At least it did for Wel...

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Operations • Management • 44 minutes

Ellen Rohr: Your Job is Hard, Keep Your Financials Simple

Ellen Rohr, President and Franchise Operations Manager at Zoom Drain, loves to help contra...

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Management • Operations • Productivity • 54 minutes

Chad Peterman: Why a Thriving Culture Trumps the Labor Shortage

Peterman Heating, Cooling & Plumbing is a $21M family-owned business. We chat with their P...

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Management • Operations • Productivity • Marketing • 66 minutes

Darius Lyvers: Turning Family Business into Personal Success

Darius Lyvers has been with the same family-run company for 20 years. He’s risen to COO at...

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Marketing • Productivity • Management • Operations • 47 minutes

“The plumber you’d send to your Mom’s house” — Eric Falconer’s journey...

Eric Falconer's impressive trade career started as an $8 an hour side job. Today, he manag...

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Marketing • Productivity • Management • Operations • 64 minutes

Chris Hunter: What Doesn’t Kill You Makes You Stronger

Chris Hunter reveals how he grew his HVAC, plumbing, and electrical business from the grou...

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Marketing • Productivity • Management • Operations • 61 minutes

Aaron Gaynor: Business Isn’t a Sprint, It’s a Marathon

Aaron Gaynor is a marathon man. He’s literally finished several 26.2-mile courses. In the ...

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Marketing • Productivity • Management • Operations • 65 minutes

What Contractors Should Know About Marketing to Women

From strategic planning to building a reputation, Susan Frew shares tips for success in th...

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All Topics • 70 minutes

From Prison to Bankruptcy to Prosperity

As a former gang member turned businessman, few people can accuse Mario Campriano, the own...

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Marketing • Productivity • Management • Operations • 65 minutes

How Tommy Mello Grew From Painting Garage Doors for $100 a Pop to Runn...

The Home Service Expert shares mistakes he made and lessons he learned in the latest episo...

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Operations • Management • Marketing • Productivity • 36 minutes

Treat Everyone the Same: Life Advice from a CEO w/ Ken Goodrich

Ken Goodrich, CEO of Goettl Air Conditioning & Plumbing and author of "The E-Myth HVAC Con...

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Management • Operations • Marketing • Productivity • 46 minutes

How to Grow a One-Truck Shop into $50 Million Plumbing Enterprise

We chat with Rooter Hero CEO John Akhoian on how he went from a plumber's apprentice, to t...

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All Topics • 30 minutes

Season 2 Wrap Up: Toolbox for the Trades

From systems and processes to leadership and culture, sales, marketing, and even embracing...

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Productivity • Operations • Management • Business Tips • 72 minutes

Nexgen’s Ismael Valdez is a man on a $100 million mission

Ismael Valdez grew NexGen Air Conditioning, Heating & Plumbing from 0 to $30M in just four...

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Business Tips • Management • 52 minutes

Your Business Shouldn’t Have to Go It Alone

Apex Service Partners is an HVAC, plumbing and electrical services group. The self-describ...

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Management • Marketing • Operations • Business Tips • Productivity • Technician Tips • 68 minutes

Body Cams, In-Truck Training & Cutting-Edge Tech Solutions from BFF

Justin Armendariz is the owner of Better Future Facilities (BFF), a $40M, full-service com...

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Management • Marketing • Operations • Business Tips • 56 minutes

Water Treatment Expert is a Wellspring of Sales Tips and Advice

The week on the podcast we talk to Rod Yoder, Director of North American Dealer Sales at K...

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Management • Operations • Business Tips • 63 minutes

Chief People-Person: Why Culture Starts With Leadership

Jaime DiDomenico's trade career is an impressive one. As the founder of CoolToday, Plumbin...

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Marketing • Operations • Technician Tips • 69 minutes

The Smart Choice: Give Your Customers Options

Since saving his own service company from the brink of bankruptcy, Joe Crisara of Contract...

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Business Tips • Management • Operations • 58 minutes

The Words We Use: How Language Affects Your Bottom Line

Unlock Angie Snow's top tips for communication, CSR training, getting more women into HVAC...

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Management • Operations • 54 minutes

Change with the market, says tech-savvy trades consultant

Business consultant Mike Claudio has spent years advising trade companies on how to fine-t...

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Business Tips • Management • Operations • Marketing • 70 minutes

Bold Leadership Made The Pink Plumber an Iconic Brand

Geoff Gillon first started his plumbing business to supplement his income as an airline pi...

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Management • Business Tips • Operations • Pro Features • 56 minutes

OKC HVAC company’s business model starts with valuing human capital

Stacy Fore isn’t just an HVAC owner, she’s a mental health advocate. In our latest episode...

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Business Tips • Operations • 60 minutes

Thinking about a merger or acquisition? Get a pro dealmaker in your co...

President of SF&P Advisors Fred Silberstein has personally overseen over $1B in business t...

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Operations • Management • Technician Tips • 63 minutes

Rhonda Dowdy: A CEO Who Has Seen It All in the Trades

Rhonda Dowdy is CEO of S&D Plumbing, a $6.8M residential and commercial business, in Austi...

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Marketing • Management • Operations • Productivity • Business Tips • 63 minutes

Lights, camera, plumbing video action from Roger Wakefield

Owner of Texas Green Plumbing and YouTube sensation Roger Wakefield joins Toolbox for the ...

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Marketing • Management • Operations • 63 minutes

Vanessa Gonzales: Why Everyone in the Office Needs to Ride with a Tech...

From the early "ramen days" of the business to a $14M enterprise, Chief Administrative Off...

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Productivity • Management • Operations • 65 minutes

Al Levi Says Systems and Training Are Keys To Success

If Al Levi has learned anything in his lifelong career in the trades, it’s that a manager’...

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Marketing • Productivity • Management • Operations • Covid19 • Technician Tips • Business Tips • 30 minutes

Season 3 Guests Share Tricks of the Trades

In our season finale, we recap the best takeaways from this season’s guests including tips...

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Marketing • Operations • 42 minutes

Zoom Drain GM Steve Solla: ‘When a company grows, there’s more room at...

We chat with Steve Solla, General Manager at Zoom Drain & Sewer Service about how he grew ...

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Marketing • Operations • 62 minutes

Social Media, Videos and Virtual Reality are all in Josh Crouch’s Mark...

Josh Crouch, the Founder of Relentless Digital discusses critical marketing tactics, nurtu...

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Management • Operations • Business Tips • Productivity • Technician Tips • 47 minutes

Successful Succession Planning: Preparing for the Unexpected

Trevor Lively, Owner of Blue Jay Irrigation, talks about strengthening family ties in busi...

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Marketing • Business Tips • 64 minutes

How to Build an Unforgettable Brand with Crystal Williams

Crystal Williams, Owner and Creative Director at Lemon Seed Marketing shares her top brand...

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Productivity • Management • Operations • Business Tips • Technician Tips • 69 minutes

Great Dane HVAC Founder Forecasts Doggone-Good Growth

The owner of Great Dane Heating & Air Conditioning talks about managing personalities, inv...

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Marketing • Productivity • Management • Operations • Business Tips • 63 minutes

John Wilson’s Acquisition Strategy for Rapid Growth

To grow aggressively, John Wilson Owner of Wilson Plumbing and Heating needed to learn abo...

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Marketing • Operations • Business Tips • Technician Tips • Management • 66 minutes

No Silver Bullet: It’s Always Systems & Procedures with Carrier's Chis...

Carrier's Chisholm Brunner shares why systems and processes are the key to everything, how...

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Productivity • Operations • Technician Tips • Business Tips • 63 minutes

Keith Mercurio: Leadership Skills More Imperative to Success Than Tech...

Keith Mercurio talks about hurdles to growth, changing mindsets and why people like to lea...

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Business Tips • Operations • 51 minutes

Mergers, Sales & Acquisitions Demystified with Brian Cohen

Brian Cohen talks about the art of transactions, how the industry is proving to be both re...

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Marketing • Business Tips • 59 minutes

How to Market in the Trades Like a Pro with Megan Bedford

Communicate, strategize, and never get lazy with your marketing, says Megan Bedford, Owner...

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Productivity • Operations • Business Tips • Technician Tips • Management • 59 minutes

Math-Teacher-Turned-Trades-CFO Brad Pesek: Good Hiring Adds Up

After seven years as a high school math teacher, Brad Pesek made the transition to the tra...

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Operations • Business Tips • Productivity • Marketing • 49 minutes

Lawton Group’s Shane Jaeger Turns Multiple Mergers Into Growth

Growing a business can be challenging to manage — but getting it right can mean the differ...

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Management • Productivity • Operations • Business Tips • 62 minutes

Lady Titan Lauren Vahey Promotes Work-Life Balance, Empowerment, ‘Huma...

Lauren Vahey is the Director of Customer Experience of Nicholson Plumbing Heating & Air, t...

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Operations • Productivity • Business Tips • 64 minutes

How to Run a Remote Service & Repair Team

Tersh Blissett talks about executing a successful game plan for the expansion of his HVAC ...

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Productivity • Management • Operations • Business Tips • 55 minutes

Wow-factor: Woman-owned San Diego Shop Excels by Hiring Female Technic...

Mary Jean Anderson shares how she transformed San Diego-based Anderson Plumbing Heating & ...

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Productivity • Management • Operations • Business Tips • 60 minutes

Kathy Nielsen Combines Analytics & Psychology to Hire Great CSRs

Kathy Nielsen discusses doing assessments for employees, training CSRs, and how to impleme...

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Marketing • Management • Operations • Business Tips • Technician Tips • Productivity • 60 minutes

Risk taking opens doors, including garage doors, says Atlanta’s Ryan L...

Ryan Lucia, owner of Aaron Overhead Garage Doors, talks about how culture trumps all when ...

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Management • Operations • Technician Tips • Business Tips • 72 minutes

Marine-turned-GM: Culture, Communication Keys to Trade Success

Former U.S. Marine Eric Knaak has spent the last 31 years working his way up the ladder at...