Toolbox for the Trades | ServiceTitan Podcast

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Episode Details

Marketing • Business Tips • 64 minutes

How to Build an Unforgettable Brand with Crystal Williams

Crystal Williams, Owner and Creative Director at Lemon Seed Marketing shares her top branding and marketing tips every contra...

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Marketing • Productivity • Management • Operations • 61 minutes

Weldon Long: How an Ex-Con Became a Sales Superstar

Thinking about what to think about can transform your entire life. At least it did for Wel...

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Operations • Management • 44 minutes

Ellen Rohr: Your Job is Hard, Keep Your Financials Simple

Ellen Rohr, President and Franchise Operations Manager at Zoom Drain, loves to help contra...

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Management • Operations • Productivity • 54 minutes

Chad Peterman: Why a Thriving Culture Trumps the Labor Shortage

Peterman Heating, Cooling & Plumbing is a $21M family-owned business. We chat with their P...

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Management • Operations • Productivity • Marketing • 66 minutes

Darius Lyvers: Turning Family Business into Personal Success

Darius Lyvers has been with the same family-run company for 20 years. He’s risen to COO at...

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Marketing • Productivity • Management • Operations • 47 minutes

“The plumber you’d send to your Mom’s house” — Eric Falconer’s journey...

Eric Falconer's impressive trade career started as an $8 an hour side job. Today, he manag...

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Marketing • Productivity • Management • Operations • 64 minutes

Chris Hunter: What Doesn’t Kill You Makes You Stronger

Chris Hunter reveals how he grew his HVAC, plumbing, and electrical business from the grou...

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Marketing • Productivity • Management • Operations • 61 minutes

Aaron Gaynor: Business Isn’t a Sprint, It’s a Marathon

Aaron Gaynor is a marathon man. He’s literally finished several 26.2-mile courses. In the ...

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Marketing • Productivity • Management • Operations • 65 minutes

What Contractors Should Know About Marketing to Women

From strategic planning to building a reputation, Susan Frew shares tips for success in th...

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All Topics • 70 minutes

From Prison to Bankruptcy to Prosperity

As a former gang member turned businessman, few people can accuse Mario Campriano, the own...

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Marketing • Productivity • Management • Operations • 65 minutes

How Tommy Mello Grew From Painting Garage Doors for $100 a Pop to Runn...

The Home Service Expert shares mistakes he made and lessons he learned in the latest episo...

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Operations • Management • Marketing • Productivity • 36 minutes

Treat Everyone the Same: Life Advice from a CEO w/ Ken Goodrich

Ken Goodrich, CEO of Goettl Air Conditioning & Plumbing and author of "The E-Myth HVAC Con...

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Management • Operations • Marketing • Productivity • 46 minutes

How to Grow a One-Truck Shop into $50 Million Plumbing Enterprise

We chat with Rooter Hero CEO John Akhoian on how he went from a plumber's apprentice, to t...

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All Topics • 30 minutes

Season 2 Wrap Up: Toolbox for the Trades

From systems and processes to leadership and culture, sales, marketing, and even embracing...

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Productivity • Operations • Management • Business Tips • 72 minutes

Nexgen’s Ismael Valdez is a man on a $100 million mission

Ismael Valdez grew NexGen Air Conditioning, Heating & Plumbing from 0 to $30M in just four...

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Business Tips • Management • 52 minutes

Your Business Shouldn’t Have to Go It Alone

Apex Service Partners is an HVAC, plumbing and electrical services group. The self-describ...

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Management • Marketing • Operations • Business Tips • Productivity • Technician Tips • 68 minutes

Body Cams, In-Truck Training & Cutting-Edge Tech Solutions from BFF

Justin Armendariz is the owner of Better Future Facilities (BFF), a $40M, full-service com...

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Management • Marketing • Operations • Business Tips • 56 minutes

Water Treatment Expert is a Wellspring of Sales Tips and Advice

The week on the podcast we talk to Rod Yoder, Director of North American Dealer Sales at K...

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Management • Operations • Business Tips • 63 minutes

Chief People-Person: Why Culture Starts With Leadership

Jaime DiDomenico's trade career is an impressive one. As the founder of CoolToday, Plumbin...

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Marketing • Operations • Technician Tips • 69 minutes

The Smart Choice: Give Your Customers Options

Since saving his own service company from the brink of bankruptcy, Joe Crisara of Contract...

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Business Tips • Management • Operations • 58 minutes

The Words We Use: How Language Affects Your Bottom Line

Unlock Angie Snow's top tips for communication, CSR training, getting more women into HVAC...

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Management • Operations • 54 minutes

Change with the market, says tech-savvy trades consultant

Business consultant Mike Claudio has spent years advising trade companies on how to fine-t...

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Business Tips • Management • Operations • Marketing • 70 minutes

Bold Leadership Made The Pink Plumber an Iconic Brand

Geoff Gillon first started his plumbing business to supplement his income as an airline pi...

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Management • Business Tips • Operations • Pro Features • 56 minutes

OKC HVAC company’s business model starts with valuing human capital

Stacy Fore isn’t just an HVAC owner, she’s a mental health advocate. In our latest episode...

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Business Tips • Operations • 60 minutes

Thinking about a merger or acquisition? Get a pro dealmaker in your co...

President of SF&P Advisors Fred Silberstein has personally overseen over $1B in business t...

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Operations • Management • Technician Tips • 63 minutes

Rhonda Dowdy: A CEO Who Has Seen It All in the Trades

Rhonda Dowdy is CEO of S&D Plumbing, a $6.8M residential and commercial business, in Austi...

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Marketing • Management • Operations • Productivity • Business Tips • 63 minutes

Lights, camera, plumbing video action from Roger Wakefield

Owner of Texas Green Plumbing and YouTube sensation Roger Wakefield joins Toolbox for the ...

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Marketing • Management • Operations • 63 minutes

Vanessa Gonzales: Why Everyone in the Office Needs to Ride with a Tech...

From the early "ramen days" of the business to a $14M enterprise, Chief Administrative Off...

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Productivity • Management • Operations • 65 minutes

Al Levi Says Systems and Training Are Keys To Success

If Al Levi has learned anything in his lifelong career in the trades, it’s that a manager’...

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Marketing • Business Tips • 64 minutes

How to Build an Unforgettable Brand with Crystal Williams

Crystal Williams, Owner and Creative Director at Lemon Seed Marketing shares her top brand...

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Productivity • Management • Operations • Business Tips • Technician Tips • 69 minutes

Great Dane HVAC Founder Forecasts Doggone-Good Growth

The owner of Great Dane Heating & Air Conditioning talks about managing personalities, inv...

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Marketing • Productivity • Management • Operations • Business Tips • 63 minutes

John Wilson’s Acquisition Strategy for Rapid Growth

To grow aggressively, John Wilson Owner of Wilson Plumbing and Heating needed to learn abo...

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Marketing • Operations • Business Tips • Technician Tips • Management • 66 minutes

No Silver Bullet: It’s Always Systems & Procedures with Carrier's Chis...

Carrier's Chisholm Brunner shares why systems and processes are the key to everything, how...

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Productivity • Operations • Technician Tips • Business Tips • 63 minutes

Keith Mercurio: Leadership Skills More Imperative to Success Than Tech...

Keith Mercurio talks about hurdles to growth, changing mindsets and why people like to lea...

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Business Tips • Operations • 51 minutes

Mergers, Sales & Acquisitions Demystified with Brian Cohen

Brian Cohen talks about the art of transactions, how the industry is proving to be both re...

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Marketing • Business Tips • 59 minutes

How to Market in the Trades Like a Pro with Megan Bedford

Communicate, strategize, and never get lazy with your marketing, says Megan Bedford, Owner...

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Productivity • Operations • Business Tips • Technician Tips • Management • 59 minutes

Math-Teacher-Turned-Trades-CFO Brad Pesek: Good Hiring Adds Up

After seven years as a high school math teacher, Brad Pesek made the transition to the tra...

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Operations • Business Tips • Productivity • Marketing • 49 minutes

Lawton Group’s Shane Jaeger Turns Multiple Mergers Into Growth

Growing a business can be challenging to manage — but getting it right can mean the differ...

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Management • Productivity • Operations • Business Tips • 62 minutes

Lady Titan Lauren Vahey Promotes Work-Life Balance, Empowerment, ‘Huma...

Lauren Vahey is the Director of Customer Experience of Nicholson Plumbing Heating & Air, t...

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Operations • Productivity • Business Tips • 64 minutes

How to Run a Remote Service & Repair Team

Tersh Blissett talks about executing a successful game plan for the expansion of his HVAC ...

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Productivity • Management • Operations • Business Tips • 55 minutes

Wow-factor: Woman-owned San Diego Shop Excels by Hiring Female Technic...

Mary Jean Anderson shares how she transformed San Diego-based Anderson Plumbing Heating & ...

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Productivity • Management • Operations • Business Tips • 60 minutes

Kathy Nielsen Combines Analytics & Psychology to Hire Great CSRs

Kathy Nielsen discusses doing assessments for employees, training CSRs, and how to impleme...

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Marketing • Management • Operations • Business Tips • Technician Tips • Productivity • 60 minutes

Risk taking opens doors, including garage doors, says Atlanta’s Ryan L...

Ryan Lucia, owner of Aaron Overhead Garage Doors, talks about how culture trumps all when ...

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Management • Operations • Technician Tips • Business Tips • 72 minutes

Marine-turned-GM: Culture, Communication Keys to Trade Success

Former U.S. Marine Eric Knaak has spent the last 31 years working his way up the ladder at...

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Productivity • Management • Operations • Technician Tips • Business Tips • 67 minutes

Strategies For Being Memorable? Chris Crew Calls Them Out

Chris Crew, President of Blue Collar Success Group, shares strategies owners, techs, and G...

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Management • Business Tips • Technician Tips • 60 minutes

Change Management: How to Retain Talent in the Trades

Eddie McFarlane, VP of Learning & Development at Haller Enterprises, shares stratetgies an...

About the Show

Toolbox for the Trades is a podcast where top service professionals share the tips, tricks, and tactics they use to succeed in their industry. Hosted by Jackie Aubel, this podcast is brought to you by ServiceTitan—the leading home and commercial field service software.

Episodes will feature stories and strategies to help contractors grow and scale their service business.

Get on the show!

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