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Mastering ServiceTitan

Expert advice from power users

Management • Productivity • 44 minutes

How HomeX Builds Confident CSRs in Just Four Weeks

Marketing • Marketing Pro • Scheduling Pro • 26 minutes

Summer Marketing Tactics: How to Build a Multi-Channel Peak Season Flywheel

Paul Belessis breaks down the exact digital and traditional channel mix for capturing high...

AI • Marketing Pro • Marketing • AI Virtual Agent • 26 minutes

Unlock Revenue Opportunities With ServiceTitan Atlas and Marketing Pro

Atlas can draft and launch a marketing campaign on a contractor's behalf using their own l...

AI • Operations • Industry Insights • 31 minutes

How Adaptive Capacity Unlocks Virtual Agents and More

When the phone rings after hours, most contractors miss the job. AI voice agents answer, b...

Operations • AI • Industry Insights • Pro Features • 38 minutes

Psychological Safety in Leadership: How Trust Transformed an Entire Company

Rolling out new tech to more than 1,000 technicians means buy-in can't be assumed — it has...

Operations • Management • Industry Insights • 38 minutes

ServiceTitan Exteriors: Lessons from a Customer Turned ServiceTitan Employee

Rolling out new tech to more than 1,000 technicians means buy-in can't be assumed — it has...

AI • Operations • 37 minutes

ServiceTitan Exteriors: Lessons from a Customer Turned ServiceTitan Employee

Dan Lizette spent years running process improvement at a plumbing and HVAC shop before joi...

Operations • Management • 36 minutes

ServiceTitan Vocabulary: The Foundation of Accurate Reporting

In this episode, we break down why mastering ServiceTitan vocabulary is the first step tow...

Operations • AI • AI Virtual Agent • 33 minutes

How Three People Handle Calls for a 65-Person Team With AI Virtual Agent

Three office staff. Sixty-five electricians. One virtual agent booking estimates around th...

Industry Insights • General Resources • 28 minutes

Get More Out of ServiceTitan: The Resources You Might Be Missing

Most contractors use a fraction of what's inside ServiceTitan. Sena Sadeghi breaks down ev...

Contact Center Pro • Operations • AI • 25 minutes

How Contact Center Pro Improves Booking Rates and Reduces Abandoned Calls

Running a shared call center across multiple companies means one missed call can fall thro...

Operations • Business Tips • Industry Insights • 26 minutes

Service Agreements 101: Setup, Structure, and Increased Profitability

Most service agreements stop at scheduling. David Helms of Edd Helms Air Conditioning and ...

Operations • Productivity • Management • 23 minutes

Navigating the New Dispatch Board: Efficiency at Your Fingertips

The ServiceTitan Dispatch Board just got a full rebuild — here's what changed, why it chan...

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About the Show

Mastering ServiceTitan is a podcast where top service professionals share the tips, tricks, and tactics they use to succeed in their industry. Hosted by Josh Lu, this podcast is brought to you by ServiceTitan—the leading home and commercial field service software.

Episodes will feature stories and strategies to help contractors grow and scale their service business.

Get on the show!

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