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Mastering ServiceTitan

Expert advice from power users

Contact Center Pro • Operations • AI • 25 minutes

How Contact Center Pro Improves Booking Rates and Reduces Abandoned Calls

Management • Operations • Business Tips • 34 minutes

Getting Unstuck: How to Break Through the $10 Million Ceiling and Beyond

In the final episode of a three-part series, Michael Katz, co-owner of Trio Heating & Air ...

Management • Operations • Business Tips • 35 minutes

Getting Unstuck: How to Break Through the $5 Million Ceiling

Michael Katz scaled to $5M+ with KPIs and incentives on Mastering ServiceTitan.

Business Tips • Management • Operations • 32 minutes

Getting Unstuck: How to Break Through $1 Million

Michael Katz, Co-owner of Trio Heating & Air in San Francisco, shares how he took his busi...

Productivity • Management • Operations • 27 minutes

Projects in ServiceTitan: Keeping Multi-Trade Jobs on Track

Channing Morrison, Residential HVAC Project Manager at Barron HVAC, Plumbing, Electrical &...

Field Pro • 38 minutes

Sales Pro: Scaling Virtual Ride Alongs with AI, Coaching, and Feedback

Rebekah Hatcher, Operations Manager at Aire Serv of Aggieland in College Station, Texas, s...

Operations • Productivity • 34 minutes

From Chaos to Clarity: Streamlining Your ServiceTitan Data

Pam Duffy of Powerhouse Consulting Group discusses the critical role of maintaining clean ...

Operations • Management • Business Tips • 24 minutes

Configurable Payroll: Streamlining Tech Compensation with ServiceTitan

Chelsea Myers, HVAC Service Manager at Above & Beyond in Oklahoma City, shares how her com...

Management • Productivity • Pricebook Pro • 27 minutes

Boosting Field Productivity with ServiceTitan’s Mobile Features

Jeremy Lewis, President at Gleason Heating, Plumbing, Air and Electric in the Greater Chic...

Industry Insights • Industry Trends • 37 minutes

ServiceTitan’s Benchmark Report: Challenges and Opportunities in 2025 — AI and More

ServiceTitan leaders Chris Hunter and Deanna Kawasaki break down the major trends shaping ...

Productivity • Operations • Business Tips • 33 minutes

From Sales to Install: Maximize Efficiency with Tags, Alerts, Zaps, and Forms

Joseph Gee, CEO at Gee Heating and Air, explains how he uses ServiceTitan to streamline pr...

Contact Center Pro • Operations • 20 minutes

Contact Center Pro: A Sneak Peek at Revolutionizing Call Centers for the Trades

David Hoffman, Senior Director of Product Management at ServiceTitan, introduces a powerfu...

Management • Operations • 32 minutes

Boost Your Call Booking Rate with These TitanAdvisor Wins

Brittany Burgess, Senior Customer Advocacy Specialist at ServiceTitan, shares five key Tit...

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About the Show

Mastering ServiceTitan is a podcast where top service professionals share the tips, tricks, and tactics they use to succeed in their industry. Hosted by Josh Lu, this podcast is brought to you by ServiceTitan—the leading home and commercial field service software.

Episodes will feature stories and strategies to help contractors grow and scale their service business.

Get on the show!

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