Frequently asked questions
Does ServiceTitan work for general contractors or builders?
No. ServiceTitan is not built for general contractors, builders, or construction firms. We’re specifically built for the workflows of subcontractors in specialty trades, including HVAC, plumbing, electrical, mechanical, fire and life safety, and others.
Does ServiceTitan work for commercial specialty contractors, or is it primarily built for residential?
ServiceTitan runs the full lifecycle for both commercial and residential specialty contractors. The platform supports the full lifecycle of commercial contracting work: service agreements, demand service, commercial project management, progress billing, subcontractor coordination, job costing, and multi-location operations. Commercial specialty contractors use ServiceTitan to manage everything from day-to-day service dispatch to multi-million-dollar construction projects. The platform has purpose-built workflows for commercial, not adapted from a residential tool.
Can ServiceTitan support a subcontractor that runs both commercial service and construction?
Yes, and that's where the platform's depth matters most. A specialty contractor managing service agreements on existing accounts while simultaneously running new construction and tenant improvement projects needs one system that doesn't require double-entry or reconciliation between platforms. ServiceTitan connects the full commercial lifecycle: from winning the original service contract, through pull-through install and construction work, to ongoing maintenance and renewal. That unified view of operations and financials is what separates it from tools built only for service or only for construction.
What's the difference between ServiceTitan's commercial service and commercial construction capabilities for specialty contractors?
Commercial service and construction are distinct workflows for specialty contractors, and ServiceTitan handles both within the same platform. On the service side, that means scheduling and dispatch, service agreements, preventative maintenance, AR management, and demand service. On the construction side, it means project planning, crew management, job costing, progress billing with AIA-format pay applications, document management, and project financials. The value for contractors running both is that service and construction data live in one system. Pull-through work, change orders, and equipment history don't fall through the cracks between two platforms.
How does ServiceTitan handle job costing and progress billing for subcontractors doing commercial construction work?
Job costing gives project teams a real-time view of budget vs. actuals across labor, materials, subcontractors, and equipment, so you can catch variances before they become losses. Progress billing lets you maintain a schedule of values based on completed work and auto-generate pay applications. Invoicing flows directly from completed work, so your billing team isn't re-entering data or chasing down field reports to close out a job. You're not running a separate spreadsheet or porting data into a billing system. It's all connected to the work your crews are doing in the field.
What construction project management capabilities does ServiceTitan include for specialty contractors?
ServiceTitan's construction project management software covers the full project lifecycle from preconstruction through closeout, purpose-built for the commercial specialty contractor workflow. That includes project planning with real-time budget tracking, crew scheduling, time tracking for field labor, purchase orders, RFIs, submittals, change orders, punch lists, and document management for drawings and plans. These aren't service features stretched to cover construction. And because they live in the same platform as your service operations, project data doesn't have to be manually reconciled with your service team's work.
How does ServiceTitan handle construction accounting and financial management?
Construction accounting in ServiceTitan ties directly to project execution. Job costing, progress billing, purchase orders, and subcontractor payments all flow into a single financial view, so your project managers and finance team are working from the same numbers. Financial reporting gives leadership real-time visibility into cost control across every active project: where budgets stand, where variances are appearing, and which jobs are at risk of going over. For specialty contractors whose accounting infrastructure lives in an external ERP, ServiceTitan integrates with major platforms so data stays consistent across systems.
Is ServiceTitan a good fit for multi-location or multi-trade commercial subcontractors?
It's one of ServiceTitan's specific strengths. The platform gives operations leaders visibility across locations, trades, and divisions without requiring each branch or trade to operate in a separate system. Reporting, job costing, dispatch, and financials all roll up. For contractors managing commercial HVAC, plumbing, and electrical under the same company, or running multiple regional branches, that cross-location visibility is where a lot of the operational and financial control comes from.
How does ServiceTitan handle specialty contractor RFIs, submittals, and change orders on commercial construction projects?
These are standard workflows in ServiceTitan's construction project management toolset. RFIs and submittals are tracked and managed within the project, so your office team and field crews are working from current information rather than chasing down the latest version of a drawing over email. Change orders connect directly to project financials, so scope changes are reflected in your budget and billing without a manual reconciliation step. For commercial specialty contractors, where a single project can generate dozens of RFIs and change orders over its lifecycle, having that documentation centralized and tied to the financial record is where a lot of margin protection happens.
Does ServiceTitan support time tracking and payroll for field crews on commercial projects?
ServiceTitan includes time tracking for field technicians and crew members, with time logged against specific jobs and projects. That data feeds into job costing, so labor costs are captured accurately at the project level rather than estimated after the fact. For contractors running payroll through an integrated system or ERP, time data flows through without requiring manual re-entry.
Does ServiceTitan integrate with accounting and ERP systems used by commercial specialty contractors?
Yes. ServiceTitan integrates with major accounting platforms and ERPs so that project financial data stays consistent across systems. For larger commercial contractors managing significant project volume, this means you don't have to choose between purpose-built field service workflows and your existing accounting infrastructure. Both run in sync.
What does onboarding look like for a commercial specialty contractor switching to ServiceTitan?
ServiceTitan’s onboarding process for commercial contractors is well-defined. Implementation includes configuration for your specific workflows, whether that's commercial service, construction, or both, with dedicated support to get your team operational and productive quickly. The goal is time-to-value, not just go-live.
Can ServiceTitan help commercial subcontractors track compliance documentation and regulatory requirements?
ServiceTitan helps commercial subcontractors centralize equipment records, service history, and job documentation in a single system, making it easier to maintain organized records across customer sites and assets. Contractors can document work performed, equipment details, and related service information as part of their operational workflows.
