FIELD SERVICE APP

Questions? We’ve got answers.

What is the ServiceTitan Field Mobile App?

The ServiceTitan Field Mobile App is an all-in-one mobile tool that gives technicians everything they need to do their jobs efficiently in the field. Built for both commercial and residential contractors, this field service app connects seamlessly with ServiceTitan’s field service software, allowing techs to access job details, complete forms, capture photos, create estimates, and process payments—from a single platform.

Does the Field Mobile App work offline?

The ServiceTitan Field Mobile App works on both iOS and Android devices, including smartphones and tablets. As a fully native mobile field service software experience, it’s built specifically for each operating system to deliver top-tier speed, stability, and usability. Technicians can use it on phones or on tablets for a larger view when presenting estimates or reviewing detailed job information.

How do I get access to the new Field Mobile App?

The ServiceTitan Field Mobile App is available for download from both the Apple App Store and Google Play Store. Technicians can log in using their existing ServiceTitan credentials with no separate setup required. Updates are rolled out regularly, so it’s best to keep the app current to take advantage of the newest features and performance improvements. Not yet on ServiceTitan? Request a demo.

FAQs for Commercial and Construction teams

How does the Field Mobile App help Commercial and Construction teams work more efficiently?

The Field Mobile App helps teams work more efficiently by giving technicians immediate access to job and customer details, equipment scanning to capture accurate data, maintenance tasking to fix equipment on the first try, and more. 

Does the app support multi-location or large-scale project workflows?

Yes, the Field Mobile App supports multi-locations and project workflows, including Daily Logs, RFIs, Timekeeping, and more. 

Can technicians manage cost codes, time tracking, or project documentation in the app?

Yes, technicians can track time to specific cost codes, whether individually or in bulk for a crew, as well as all documents associated with a given project. 

Is the Field Mobile App compatible with offline job sites?

Yes, the Field Mobile App and all its features are available in offline mode.

How does the app integrate with ServiceTitan’s Commercial tools and reporting?

Everything captured in the field is automatically synced back in the office. Every job, project, and report is always updated with the latest information in real-time. 

FAQs for Residential teams

How does the Field Mobile App help Residential contractors improve the customer experience?

The Field Mobile App helps residential contractors deliver a smoother, more professional experience from start to finish. With this powerful field service app, Technicians can access every customer detail, service history, and form in one place so they arrive prepared and ready to provide exceptional service. During the visit, they can capture photos, share recommendations, and process payments on the spot, creating a faster  experience that builds trust with homeowners.

Can technicians use the app to build and present estimates in the field?

Yes. Technicians can use the Field Mobile App to quickly build, customize, and present estimates directly from their mobile device. With the technician app, they access to live Pricebook data, they can select tasks, add equipment or materials, and show multiple options side by side. Homeowners can review, approve, and sign estimates on-screen—helping techs close more jobs without needing to return to the office.

Does it support memberships, service agreements, or financing?

Absolutely. The Field Mobile App fully supports memberships, service agreements, and integrated financing. Technicians can view a customer’s active memberships, apply discounts, and renew agreements during the appointment. When financing options are enabled, techs can offer and submit financing applications directly from the app, simplifying the sales process and improving close rates.

How does the app simplify payments and job close-out for homeowners?

The Field Mobile App streamlines payments and job close-out by allowing technicians to collect credit card, debit, or mobile payments in the field. Using the field service app, techs can generate invoices, apply memberships or discounts, capture signatures, and issue receipts on the spot. Homeowners get a quick, seamless close-out experience without the need for follow-up calls or paperwork.

Does the app support Spanish-language or accessibility features for technicians?

Yes. The Field Mobile App includes Spanish-language support along with a growing set of accessibility features designed to make the technician app easier for every tech to use.