Question 1

What is a referral?

Accepted Answer

A referral occurs when a ServiceTitan customer or other industry professional connects our team with a service business they feel could benefit from our software.
Introducing us to your referrals is easy: You can use our referral submission form to get the process started now.
Important: For a referral to qualify, you must introduce the referred business to our Sales Team via phone or email.
Unfortunately, you cannot refer yourself—you must refer a new customer who isn’t already using ServiceTitan. For example, if you already use ServiceTitan and you open up a new company, you will not get credit for referring yourself. 
In addition, you cannot refer a business that has already been in communication with our Sales Team.
Note: You do not have to be a current ServiceTitan customer to refer a potential ServiceTitan customer, so refer away!

Question 2

Who should I refer to ServiceTitan?

Accepted Answer

ServiceTitan is software for the entire service industry, including residential and commercial. We serve the following markets and are always adding new markets:

Important: Referred businesses must have at least three technicians and one full-time office employee.

Question 3

How do I receive a Qualified Introduction Reward?

Accepted Answer

Once your referral has been vetted by our Sales Team as a good fit for ServiceTitan, our Sales Team will try to book your referral for a software demo.
If your referral attends the demo, it is considered a Qualified Introduction, and you are eligible for a Qualified Introduction Reward.
Note: Your referral form submission has to be the reason the business decided to attend the demo, and the form has to be submitted within 30 days of the date of the ServiceTitan demo.

Question 4

How do I receive a New Titan Reward?

Accepted Answer

Once your referral has been live on ServiceTitan for 90 days, they are considered a New Titan, and you will receive a New Titan Reward. This reward is a percentage of your referral’s annual spend with ServiceTitan (excluding Pro Products).
With each New Titan Reward you receive, the value of your reward increases:

1st referral: 10% of your referral’s annual spend
2nd referral: 15% of your referral’s annual spend
3rd referral: 20% of your referral’s annual spend

Each New Titan Reward gets capped at $10,000—but there is no limit to how many of these rewards you can receive!

Question 5

How do I win the ATVs? What about the Raptor? Can I win both?

Accepted Answer

Whoever has the most referrals that sign up and stay live with ServiceTitan for 90 days from 6/30/2020 to 12/31/2020 will win a pair of 2021 Can-Am Outlander ATVs.
Whoever has the most referrals that sign up and stay live with ServiceTitan for 90 days from 6/30/2020 to 8/31/2020 will win a 2021 Ford F-150 Raptor along with a custom wrap with a design of your choice to go onto the Raptor.
Remember, for the ATV and Raptor prizes, only referrals who have been live on ServiceTitan for 90 days (New Titan) count. Qualified Introductions do NOT count.
You can with both prizes as long as you haven’t previously won one of the above prizes from ServiceTitan. For example, if you’ve already won a Ford F-150 Raptor for referrals in 2018 or 2019, you will not be eligible to win a second Ford F-150 Raptor.

Question 6

What are the official rules?

Accepted Answer

When you refer a business to ServiceTitan, it truly is the biggest compliment you could give us. Please read the full terms and conditions for our Customer Referral Rewards Program and Competitions here.
As a participant in ServiceTitan referral programs, in the event you post or share information about ServiceTitan or such programs via social media, you must disclose your material connection to ServiceTitan and follow the Federal Trade Commission’s Guides Concerning the Use of Endorsements and Testimonials in Advertising.  The following hashtags should be used in all social media posts: #Sponsored, #ST_ReferralProgram.

Question 7

Who do I talk to if I have questions?

Accepted Answer

Please email referrals@servicetitan.com with any ServiceTitan referral related questions. We’re happy to help!

How to Refer

Your Rewards

Refer a New Titan!