SERVICETITAN CUSTOMER REFERRAL CONTEST TERMS
2026-2027
1. No Purchase Necessary; Entry Instructions. No purchase or payment of any money is necessary to enter. A purchase will not improve the chances of winning.
ODDS OF WINNING WILL DEPEND ON THE TOTAL NUMBER OF ELIGIBLE ENTRIES RECEIVED AND ON THE SKILL OF THE CONTESTANT. VOID WHERE PROHIBITED OR WHERE REGISTRATION, BONDING OR LOCALIZATION REQUIRED. SUBJECT TO ALL NATIONAL, REGIONAL AND LOCAL LAWS.
This contest (“Contest”) is governed by these official rules (“Official Rules”). To participate in the Contest and be eligible for a potential prize, contestants must during the Contest Period (as defined below and in clause 13.1 for Australian participants) refer Qualified Potential Customers (as defined below and in clause 13.1 for Australian participants to ServiceTitan, Inc. (“Sponsor”) during the Contest Period (as defined below). By entering the Contest, all contestants agree to be bound by these Official Rules.
The object of the Contest is to generate closed deals for Sponsor based on Qualified Potential Customers referred by existing Sponsor customers and reward the ability of existing customers to refer Qualified Potential Customers.
A Qualified Potential Customer means a potential customer: (a) that is referred to ServiceTitan through the submission process for this Contest; (b) for which a deal is ultimately “closed” by the potential customer purchasing ServiceTitan software and completing ServiceTitan’s onboarding process for new customers; and (c) that, in ServiceTitan’s sole judgment (acting reasonably), satisfies the following conditions: (1) was submitted to Sponsor via the process outlined in these Official Rules; (2) was not an existing ServiceTitan customer or presently in the ServiceTitan sales cycle; (3) was not previously submitted more than two (2) times by the same existing Sponsor customer in the prior six (6) months; and (4) is a bona fide prospect based on ServiceTitan’s typical customer profile.
Qualified Potential Customers will only be considered “submitted” if (a) (1) submitted via the submission form on the Contest webpage or (2) submitted by other means and confirmed by Sponsor in writing (email will suffice) and, (b) upon request of Sponsor, contestant makes a personal introduction of ServiceTitan personnel to management personnel at the sales lead.
2. Contest Period. The Contest will run from February 1, 2026 at 6:00 a.m. Pacific Time until 11:59 pm Pacific Time on January 31, 2027; (the “Contest Period”). If ServiceTitan does not hold a 2026 ServiceTitan User Conference or determines a change in the Contest Period is appropriate to ensure the integrity and fair administration of the Contest, the Contest Period will end on a different date as determined by ServiceTitan. If ServiceTitan varies the Contest Period for these reasons, ServiceTitan will provide reasonable notice to all participants.
3. Eligibility. In order to be eligible, contestants must be existing customers of Sponsor or employees of existing Sponsor customers during the Contest Period. Contestants must also be at least 18 years of age or such higher age of majority in the resident’s jurisdiction. Employees of Sponsor and any of its parent and affiliate companies, the immediate family (spouse, parents, siblings and children) and household members of each such employee, and any person involved in or an immediate family member of someone involved in the administration and execution of this Contest, are not eligible.
4. Prize. One grand prize winner will be rewarded for his or her ability to generate the most Qualified Potential Customers with $50,000 to be put towards the purchase of a Ford truck, or alternatively, the winner may elect to receive $50,000 in cash (“Prize”). The purchase of the Ford truck must be through an authorized Ford dealer. If the Winner selects a Ford truck with a total purchase price exceeding $50,000, the Winner is solely responsible for paying the difference between the purchase price and $50,000. The Winner is responsible for all costs and fees associated with obtaining and maintaining ownership of the truck, including but not limited to vehicle registration fees and the cost of auto insurance. No substitution, assignment or transfer of the prize is permitted, except by Sponsor, who has the right to substitute a prize with another of comparable value, including a cash payment or a car or truck of a different make or model. TAXES TITLE FEES, DEALER FEES, APPLICABLE TAXES, AND ANY OTHER COSTS, IF ANY, RELATED TO THE PRIZE ARE THE RESPONSIBILITY OF THE WINNER. Sponsor is not responsible for any warranties, representations or guarantees, express or implied, in fact or law, relating to the truck, including but not limited to its quality, mechanical condition, merchantability or fitness for a particular purpose. Any vehicle warranties, if any, are provided solely by Ford Motor Company or the applicable authorized Ford dealer.
5. Winner. One winner will be chosen by Sponsor based solely on the number of Qualified Potential Customers submitted (“Contest Criteria”). The Contestant who submits the most Qualified Potential Customers will be selected as the Winner. In the event that two or more individuals tie in the number of Qualified Potential Customers, the winner will be the person who reached that number of qualified leads first. The Winner will be selected no later than February 27, 2027 and contacted thereafter. Winner will be contacted directly through his or her email address and/or by other means consistent with the Contest. Sponsor is not responsible for any delay or failure to receive notification for any reason, including inactive account(s), technical difficulties associated therewith, or Winner’s failure to adequately monitor any account. The Winner must then respond to Sponsor within fourteen (14) days. Should the Winner fail to respond to Sponsor, Sponsor reserves the right to disqualify that Winner and select a new one based on the Contest Criteria set forth above. Winner may be required to sign an affidavit of eligibility, liability release and a publicity release. By entering or accepting any prize, Winner allows Sponsor to use the Winner’s name, photograph, likeness, voice, prize information, and biographical information for publicity and promotional purposes without further compensation where permitted by law. Except where prohibited, participation in the Contest constitutes participant’s consent to Sponsor’s use of participant’s name, likeness, voice, opinions, biographical information, hometown and state for promotional purposes in any media without further payment or consideration.
6. Conditions of Participation. By submitting an entry for this Contest, you agree to abide by these Official Rules and any decision Sponsor makes regarding this Contest, which Sponsor shall make in its sole discretion. You also represent that you are not violating any third-party terms or policies, including those of your employer, by participating. Sponsor reserves the right to disqualify and prosecute to the fullest extent permitted by law any participant or winner who, in Sponsor’s reasonable suspicion, tampers with site, the entry process, violates these Official Rules, or acts in an unsportsmanlike or disruptive manner.
7. DISCLAIMER, RELEASE AND LIMIT OF LIABILITY. WINNER MUST BE AWARE THAT USE OF THE PRIZE CAN BE HAZARDOUS AND CAN PRESENT UNUSUAL RISKS OF DEATH, SERIOUS ILLNESS AND INJURY, AND PROPERTY DAMAGE. WINNER PARTICIPATES IN USE OF THE PRIZE WITH KNOWLEDGE OF THE DANGER INVOLVED AND AGREES TO ACCEPT ANY AND ALL RISKS OF INJURY, ILLNESS, DEATH AND PROPERTY DAMAGE. SPONSOR MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, REGARDING ANY PRIZE OR YOUR PARTICIPATION IN THE CONTEST. BY ENTERING THE CONTEST OR RECEIPT OF ANY PRIZE, EACH CONTESTANT AGREES TO RELEASE AND HOLD HARMLESS SPONSOR, ANY THIRD-PARTY MOBILE APPLICATIONS, WEBSITES, SOCIAL MEDIA CHANNELS AND EACH OF THEIR SUBSIDIARIES, AFFILIATES, SUPPLIERS, DISTRIBUTORS, ADVERTISING/CONTEST AGENCIES, AND PRIZE SUPPLIERS, AND EACH OF THEIR RESPECTIVE PARENT COMPANIES AND EACH SUCH COMPANY’S OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS (COLLECTIVELY, THE “RELEASED PARTIES”) FROM AND AGAINST ANY CLAIM OR CAUSE OF ACTION, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, DEATH, OR DAMAGE TO OR LOSS OF PROPERTY, ARISING OUT OF PARTICIPATION IN THE CONTEST OR RECEIPT OR USE OR MISUSE OF ANY PRIZE. THE RELEASED PARTIES ARE NOT RESPONSIBLE FOR: (1) ANY INCORRECT OR INACCURATE INFORMATION, WHETHER CAUSED BY CONTESTANT, PRINTING ERRORS OR BY ANY OF THE EQUIPMENT OR PROGRAMMING ASSOCIATED WITH OR UTILIZED IN THE CONTEST; (2) TECHNICAL FAILURES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO MALFUNCTIONS, INTERRUPTIONS, OR DISCONNECTIONS IN PHONE LINES OR NETWORK HARDWARE OR SOFTWARE; (3) UNAUTHORIZED HUMAN INTERVENTION IN ANY PART OF THE ENTRY PROCESS OR THE CONTEST; (4) TECHNICAL OR HUMAN ERROR WHICH MAY OCCUR IN THE ADMINISTRATION OF THE CONTEST OR THE PROCESSING OF ENTRIES; OR (5) ANY INJURY OR DAMAGE TO PERSONS OR PROPERTY WHICH MAY BE CAUSED, DIRECTLY OR INDIRECTLY, IN WHOLE OR IN PART, FROM CONTESTANT’S PARTICIPATION IN THE CONTEST OR RECEIPT OR USE OR MISUSE OF ANY PRIZE. Sponsor reserves the right at its sole discretion to cancel, terminate, modify or suspend the Contest, including if for any reason it is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes which corrupt or affect the administration, security, fairness, integrity, or proper conduct of the Contest. If for any reason a submission is confirmed to have been erroneously deleted, lost, or otherwise destroyed or corrupted, the sole remedy is another entry in the Contest during the Contest Period. No more than the stated number of prizes will be awarded. In the event that production, technical, programming or any other reasons cause more than stated number of prizes as set forth in these Official Rules to be available and/or claimed, Sponsor reserves the right to award only the stated number of prizes based on the criteria set forth above.
8. Governing Law. This Contest and the rights and obligations of Sponsor and contestants will be governed by and controlled by the laws of the State of California, applicable to contracts made and performed therein without reference to the applicable choice of law provisions. All actions, proceedings or litigation relating hereto will be instituted and prosecuted solely within the State of California, Los Angeles County. Contestant agrees that: (i) any and all disputes, claims and causes of action arising out of or connected with this Contest shall be resolved individually, without resort to any form of class action; (ii) any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with entering this Contest, but in no event attorneys' fees; and (iii) under no circumstances will contestant be permitted to obtain awards for, and contestant hereby waives all rights to claim punitive, incidental and consequential damages and any other damages, other than for actual out-of-pocket expenses, and any and all rights to have damages multiplied or otherwise increased.
9. Contestant’s Personal Information. Information collected from contestants will be used solely for the purpose of conducting and promoting the contest.
10. Privacy. Sponsor collects personal information from you when you enter this promotion. Sponsor reserves the right to use any information collected in accordance with its privacy policy, which may
be found at https://www.servicetitan.com/privacy-policy.
11. Winner’s List. Individuals may request the name of the winner by submitting a self-addressed stamped envelope after the Contest Period but prior to January 31, 2027 to 800 N. Brand Blvd, Suite
100, Glendale, CA 91203. Vermont residents may omit postage.
12. Sponsor. Sponsor of this Contest is ServiceTitan, Inc., 800 N. Brand Blvd, Suite 100, Glendale, CA 91203. Ford Motor Company is a promotional partner of this Contest and is not the Sponsor or administrator of the Contest. Ford Motor Company bears no responsibility for the administration or operation of the Contest. Ford and the Ford logo are registered trademarks of Ford Motor Company.
13. ADDITIONAL TERMS FOR AUSTRALIAN PARTICIPANTS.
The following terms apply to contestants who are legal residents of Australia who are at least eighteen (18) years old who are eligible to participate in the Contest (“Australian Participants”). The clauses below either supplement the clauses above (i.e. will apply in addition to the clauses above) or replace them (as indicated below). In the event of any inconsistency between the rest of the Official Rules and this clause 13, this clause 13 prevails with respect to Australian Participants. All defined terms within the Official Rules apply unless otherwise stated in this clause 13.
13.1 Contest Period: Each Australian Participant expressly acknowledges and agrees that eligible participants outside Australia (“Non-Australian Participants”) have been granted an extended period in which to participate in the Contest, as specified in clause 2, being from 1 February 2026 at 6:00am Pacific Time and ending on 31 January 2027 at 11.59pm Pacific Time. Notwithstanding the foregoing, each Australian Participant agrees that the Contest Period applicable to them: (a) commences on [insert date and time] Pacific Time (as converted to Australian time zone, being Australian Eastern Standard Time (AEST) or Australian Eastern Daylight Time (AEDT), as applicable), and (b) expires on the same date and time as specified for Non-Australian Participants being 31 January 2027 at 11.59pm Pacific Time (as converted to Australian time zone, being Australian Eastern Standard Time (AEST) or Australian Eastern Daylight Time (AEDT) as applicable)(“End Date”). For the avoidance of doubt, Australian Participants have no entitlement to any extension of the Contest Period beyond the End Date, except under the circumstances specified in clause 2.
13.2 Eligibility. Notwithstanding anything in clause 3 of these Official Rules, Australian Participants must be existing customers of Sponsor or employees of existing Sponsor customers in Australia during the Contest Period. Employees of Sponsor's Australian operations and their immediate family members and household members are not eligible.
13.3 Classification. This Contest is a skill-based contest. The Winner is determined solely by the number of Qualified Potential Customers submitted during the Contest Period, not by chance.
13.4 Prize. Notwithstanding anything in clause 4 of these Official Rules, for Australian Participants the Prize consists of the Australian dollar equivalent of USD $50,000 (“Prize Amount”) to be put towards the purchase of a new Ford truck available in Australian from an authorized Australian Ford dealer, or alternatively, the Winner may elect to receive the Prize Amount in cash (“Prize”). If the Winner selects a Ford truck with a total purchase price exceeding the Prize Amount, the Winner is solely responsible for paying the difference. The Winner is responsible for all costs and fees associated with obtaining and maintaining ownership of the truck, including but not limited to vehicle registration fees, stamp duty, dealer delivery charges, Compulsory Third Party (CTP) insurance, comprehensive insurance, and any other applicable taxes or government charges. Any vehicle warranties are provided solely by Ford Motor Company of Australia or the applicable authorized Ford dealer.
13.5 Substitution of Prize. Notwithstanding anything in clauses 4 or 13.4 of these Official Rules for Australian Participants, no substitution, assignment or transfer of the Prize is permitted, except by Sponsor, who has the right to substitute a prize with another of comparable value, including a cash payment or a car or truck of a different make or model, so long as the Winner will always have the option of receiving the Prize Amount in cash.
13.6 Tax. Notwithstanding anything in clause 4 of these Official Rules for Australian Participants, the Winner is solely responsible for all tax obligations arising from receipt of the Prize under Australian law, including any obligation to report the Prize as assessable income. If the Prize Amount is sufficient to cover GST on a chosen Ford truck, the Winner is not responsible for paying GST. However, to the extent that the combined cost of the Ford truck and GST is above the Prize Amount, the Winner is responsible for paying the balance, including GST. Sponsor does not provide tax advice and recommends that the Winner consult a qualified tax professional. The Winner may be required to provide a completed IRS Form W-8BEN or equivalent documentation before the Prize is fulfilled
13.7 Australian Consumer Law. Nothing in these Official Rules excludes, restricts, or modifies any consumer rights, guarantees or obligations under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be excluded, restricted, or modified by agreement.
13.8 Winner. This clause 13.8 replaces clause 5 of these Official Rules for Australian Participants. One winner will be chosen by Sponsor based solely on the number of Qualified Potential Customers submitted (“Contest Criteria”). The Contestant who submits the most Qualified Potential Customers will be selected as the Winner. In the event that two or more individuals tie in the number of Qualified Potential Customers, the winner will be the person who reached that number of qualified leads first. The Winner will be selected no later than February 27, 2027, Pacific Time and contacted thereafter. Winner will be contacted directly through his or her email address and/or by contact information provided to Sponsor. Sponsor is not responsible for any delay or failure to receive notification beyond its reasonable control, including the Winner providing details of inactive account(s), technical difficulties associated therewith, or Winner’s failure to adequately monitor any account. The Winner must respond to Sponsor within fourteen (14) days. Should the Winner fail to respond to Sponsor, Sponsor reserves the right, acting reasonably, to disqualify that Winner and select a new one based on the Contest Criteria set forth above. Winner may be required to sign a statutory declaration of eligibility, liability release and a publicity release. By accepting any prize, Winner allows Sponsor to use the Winner’s name, photograph, likeness, voice, prize information, and biographical information for publicity and promotional purposes without further compensation, where permitted by law, for up to 24 months after the Contest ends. Except where prohibited, participation in the Contest constitutes participant’s consent to Sponsor’s use of participant’s name, likeness, voice, opinions, biographical information, hometown and state for promotional purposes in any media without further payment or consideration, for up to 24 months after the Contest ends.
13.9. Conditions of Participation. This clause 13.9 replaces clause 6 of these Official Rules for Australian Participants. By submitting an entry for this Contest, you agree to abide by these Official Rules and any decision Sponsor makes regarding this Contest acting fairly and reasonably in its discretion. You also represent that you are not violating any third-party terms or policies, including those of your employer, by participating. Sponsor reserves the right to disqualify and prosecute to the fullest extent permitted by law any participant or Winner who the Sponsor reasonably believes has tampered with site or the entry process, has violated key provisions of the Official Rules, or has acted in an unsportsmanlike or disruptive manner.
13.10. DISCLAIMER, RELEASE AND LIMIT OF LIABILITY. This clause 13.10 replaces Clause 7 of these Official Rules for Australian Participants. SUBJECT TO CLAUSE 13.7, WINNER MUST BE AWARE THAT USE OF THE PRIZE CAN BE HAZARDOUS AND CAN PRESENT UNUSUAL RISKS OF DEATH, SERIOUS ILLNESS AND INJURY, AND PROPERTY DAMAGE. WINNER PARTICIPATES IN USE OF THE PRIZE WITH KNOWLEDGE OF THE DANGER INVOLVED AND AGREES TO ACCEPT ANY AND ALL RISKS OF INJURY, ILLNESS, DEATH AND PROPERTY DAMAGE. SPONSOR MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, REGARDING ANY PRIZE, INCLUDING USE OF THAT PRIZE.
SUBJECT TO CLAUSE 13.7, BY ENTERING THE CONTEST OR RECEIPT OF ANY PRIZE, EACH CONTESTANT AGREES TO RELEASE AND HOLD HARMLESS SPONSOR, AND EACH OF THEIR SUBSIDIARIES, AFFILIATES, SUPPLIERS, DISTRIBUTORS, ADVERTISING/CONTEST AGENCIES, AND PRIZE SUPPLIERS, AND EACH OF THEIR RESPECTIVE PARENT COMPANIES AND EACH SUCH COMPANY’S OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS (COLLECTIVELY, THE “RELEASED PARTIES”) FROM AND AGAINST ANY CLAIM OR CAUSE OF ACTION, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, DEATH, OR DAMAGE TO OR LOSS OF PROPERTY, ARISING OUT OF THEIR PARTICIPATION IN THE CONTEST, EXCEPT TO THE EXTENT CAUSED OR CONTRIBUTED TO BY THE ACTS, OMISSIONS, OR NEGLIGENCE OF THE RELEASED PARTIES.
SUBJECT TO CLAUSE 13.7, THE RELEASED PARTIES ARE NOT RESPONSIBLE FOR: (1) ANY INCORRECT OR INACCURATE INFORMATION USED IN THE CONTEST WHICH HAS BEEN THE RESULT OF THE CONTESTANT’S OR A THIRD PARTY’S ACTIONS OUTSIDE THE RELEASED PARTIES’ CONTROL; (2) TECHNICAL FAILURES THAT ARE OUTSIDE THE RELEASED PARTIES’ CONTROL INCLUDING, BUT NOT LIMITED TO MALFUNCTIONS, INTERRUPTIONS, OR DISCONNECTIONS IN PHONE LINES OR NETWORK HARDWARE OR SOFTWARE; (3) UNAUTHORIZED HUMAN INTERVENTION IN ANY PART OF THE ENTRY PROCESS OR THE CONTEST UNLESS CAUSED BY ANY FAILURE BY THE RELEASED PARTIES TO TAKE REASONABLE STEPS TO MITIGATE THIS RISK; (4) TECHNICAL ERROR OUTSIDE THE RELEASED PARTIES’ CONTROL WHICH MAY OCCUR IN THE ADMINISTRATION OF THE CONTEST OR THE PROCESSING OF ENTRIES; OR (5) ANY INJURY OR DAMAGE TO PERSONS OR PROPERTY WHICH MAY BE CAUSED, DIRECTLY OR INDIRECTLY, IN WHOLE OR IN PART, FROM CONTESTANT’S PARTICIPATION IN THE CONTEST, UNLESS CAUSED OR CONTRIBUTED TO BY THE ACTS, OMISSIONS, OR NEGLIGENCE OF THE RELEASED PARTIES.
Sponsor reserves the right in its reasonable discretion to cancel, terminate, modify or suspend the Contest to ensure the fair administration and integrity of the Contest, including due to infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes which corrupt or affect the administration, security, fairness, integrity, or proper conduct of the Contest. If a submission is confirmed to have been erroneously deleted, lost, or otherwise destroyed or corrupted, the participant will be entitled to re-submit the entry during the Contest Period.
13.11. Privacy. Notwithstanding anything in clauses 9 and 10 of these Official Rules, ServiceTitan Group Holdings Pty Ltd (ABN 93 692 630 390) collects personal information from Australian participants for the purpose of conducting and administering the Contest. By entering the Contest, Australian participants consent to the collection, use, and disclosure of their personal information in accordance with Sponsor's privacy policy at https://www.servicetitan.com/privacy-policy and these Official Rules. Personal information collected from Australian participants will be transferred to and stored in the United States by ServiceTitan, Inc., where the Sponsor is headquartered. By entering, participants acknowledge and consent to this cross-border transfer and acknowledge that their personal information may not be subject to protections equivalent to those provided under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Participants may access or request correction of their personal information by contacting Sponsor at legaladmin@servicetitan.com.
13.12. Winner Notification and Publication. Notwithstanding anything clauses 9 and 10 of these Official Rules, the Winner will be notified in writing within twenty-one (21) days of selection. The Winner's name and state or territory of residence may be published on the ServiceTitan Site and in promotional materials.
13.13. Governing Law. Notwithstanding anything in clause 8 of these Official Rules, any dispute arising under or in connection with these Official Rules between Sponsor and Australian Participant will be governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of New South Wales
13.14. Promoter. The promoter of this Contest in Australia is ServiceTitan Group Holdings Pty Ltd (ABN 93 692 630 390), Level 14 80 Collins Street Melbourne, Victoria 3000".