ServiceTitan Customers, Electrical, HVAC

HVAC & Electrical Contractor Sticks with ServiceTitan to Grow Residential in 2020

When Derek Baer joined Gold Shield Services as office manager in 2018, he had no experience in the HVAC or electrical trades. He had applied for the company’s HVAC technician position, expecting to receive training on the job. “I wanted to do general contracting my whole life,” Baer says. “I love building stuff and tinkering with things. I had been following (Gold Shield) for about a year and a half. It was a small company with a lot of growth potential and really good reviews.”

ServiceTitan Customers, Septic

Zoom Drain sees lift from Phones Pro, Marketing Pro — and “having everything within ServiceTitan”

Zoom Drain Philadelphia wanted to keep all of its digital tools in one toolbelt for easy access. Already a user of ServiceTitan home services software, the drain-cleaning company added Marketing Pro and Phones Pro in Fall 2019. “We like the idea of having everything within ServiceTitan,” says Christina Dear, Zoom Drain’s onboarding and training specialist. “We like the ease of it and all the features … it’s always nice to have something that’s already integrated with the software you use.”

Service your Business

ServiceTitan Water Treatment Software Streamlines Success for Atlantic Blue

When Chris Mather joined his father’s water treatment business in 2003, he did so on the condition that he received free rein to make changes and grow the company. Serving water treatment customers since 1994, Atlantic Blue Water Treatment operated in an area of Westminster, Maryland where, Mather says, there are more cows than people. “I said, ‘If I'm going to hang around here, Pop, we need to make some money so I'm not doing this for my health,’” Mather says. “Being in business for yourself is a stressful job, so I need to make some money and make it worth it."

Announcing Pantheon 2020

It’s official: PANTHEON 2020—ServiceTitan’s annual user conference—will take place August 13th and 14th at the Pasadena Convention Center. The two-day event will offer many of the same attractions that have kept attendees coming back year after year (industry insights, epic parties, and exclusive ServiceTitan product announcements just to name a few...), but this year, ServiceTitan is also looking to reinvent the conference experience for both ServiceTitan users and trades professionals looking to update their business software.

HVAC, Service your Business

HVAC Estimator Guide: The Secrets to Creating Quality Residential HVAC Estimates That Close

Explaining an HVAC job estimate and presenting homeowners with their various options — always working to maximize the upsell opportunity — requires a different kind of skill than repairing an air conditioner or installing a heat pump. Some HVAC service techs don’t excel at communication, which is why they prefer to work in a skilled trade where their hands and knowledge do the talking.

Service your Business, ServiceTitan Customers, HVAC

‘From Dinosaur to Ferrari’: Making the Move to ServiceTitan Software

Jason Ellington knows air conditioning. He’s worked in the skilled trade for nearly 30 years, and knows how to fix most anything related to keeping his customers’ homes cool and comfortable. Learning to run his own HVAC business, on the other hand, required trial and error with different software solutions to find the most efficient workflow product.

HVAC

ServiceTitan Sets Up Small Utah HVAC Company for Success

Angel Nava learned the air conditioning trade from the ground up, working as an installer and then a service technician for 10 years before deciding to launch his own company in 2014 as a one-man HVAC operation. He quickly discovered, however, that being his own boss didn’t necessarily translate into more profit for his business.

Plumbing, Service your Business

Plumbing Bidding Guide: How to Create Quality Plumbing Estimates for Residential Customers

Accurate residential plumbing estimates are the heartbeat of your business. Being able to fairly price your services and present the proposal to the customer can turn a higher percentage of leads into jobs.

Service your Business

How to Ask Customers for Reviews and Improve Your Company’s Online Rankings

How do potential customers find your HVAC, plumbing, or electrical company when their furnace sputters out in the middle of the night or when their toilet springs a leak right before a big party? Customers aren't checking the phone book or asking a neighbor for recommendations for a local home service provider. They're reading online reviews.

HVAC

5 Tips to Create an HVAC Pricebook Your Techs Will Understand

Homeowners today don’t fully comprehend how their home’s heating and cooling system works, and most don’t care to learn how an HVAC company sets its pricing, so they rely on your company’s HVAC technicians to be the experts and give them an honest estimate.