In the past year, ServiceTitan has announced a flurry of new partnerships and features to benefit commercial and construction-focused shops — from acquiring Convex, to releasing cutting-edge features, to partnering with Pine Services Group and others.
But that should suggest maturation, not that ServiceTitan is new to serving commercial customers, many of whom have used the platform for five years-plus.
How have their businesses benefited from year after year on ServiceTitan? Here are the stories of four commercial shop owners who are among those in the Five-Year Club.
Jackson Services
ServiceTitan user since 2020
Dale and Ben Jackson’s first reaction when they learned about ServiceTitan in 2019 was intrigue.
At the time, their commercial and residential plumbing and HVAC shop, Jackson Services in LaGrange, Georgia, was a $5 million business that was 90% residential. The brothers were in search of a new CRM that could boost their commercial work. After swapping calls with ServiceTitan, a prominent face stopped by their shop to seal the deal: ServiceTitan’s President and Co-Founder Vahe Kuzoyan.
Not only did Kuzoyan take the time to visit a potential customer to explain where the software was headed, he sought advice and help so ServiceTitan could get to an even better place, faster.
“To hear that they were willing to bring us on board and then also value our opinion as far as setting up that (commercial) module … really it’s a no-brainer,” said Jon Longshore, Jackson Services’ operations support manager.
Jackson Services is on pace to do $25 million in revenue in 2025, Dale Jackson said, with dollars-per-technician-hour up significantly.
The mechanical service business is “exploding,” he said, up 54% YOY as they use ServiceTitan to find new ways to serve commercial clients.
ServiceTitan has helped, he said, especially as the software has been adjusted to serve companies that handle large commercial customers, which for him include Troupe County, a Mitsubishi plant that produces auto transmissions, and a Kia manufacturing plant.
“It energizes me every single time I get on a call with anybody from ServiceTitan,” Jackson said. “They truly are so visionary, and they get it.”
Tioga Plumbing
ServiceTitan user since 2016
Amanda Reeves has always tried to make things more efficient for her father’s new-construction, commercial and residential shop, Tioga Plumbing & Electric.
“I remember as a kid, I used to sit in my dad's office with him and he'd hand me different color highlighters and say, ‘Everything that's shaped like this, color this color, and then count them up.’ I had no idea at the time, but I was helping him do takeoffs,” Reeves said.
Many years later, when she suggested their Dallas-Fort Worth-area shop switch to software, Reeves’ father supported the idea. Tioga shuffled through multiple CRMs that didn’t seem to fit — until they found ServiceTitan in 2016.
As the shop’s office manager, Reeves loves digging through features like reporting, dispatch and invoicing. She especially loves the customer communication feature.
“(When) we turned on the dispatch notifications and the confirmation text messages, our customers were like, ‘Wow, the communication is fantastic!’
“(ServiceTitan) increased our productivity and customer satisfaction exponentially when we started turning (on features).”
HM Plumbing
ServiceTitan user since 2019
Karen Hill struggled to organize the influx of customer data, invoices, estimates and appointments as HM Plumbing found more success.
The VP of the commercial and residential shop in Atlanta, Georgia, relied on a software system to manage business operations, but it was clunky, lacked modern features and struggled to store data.
That’s why HM Plumbing switched to ServiceTitan in 2019.
“Knowing that ServiceTitan is cloud-based was great because I didn't want all this information on my computer system,” Hill said. “I wanted somebody who was going to manage it for me. And that's what ServiceTitan is for me. It's my IT department.”
With ServiceTitan, HM Plumbing can now easily dispatch and modify job bookings, and expedite communication between techs and the front office. Complicated commercial estimates, which the company does in house, has become less of a headache with the platform’s estimate builder.
It’s been nearly six years since HM Plumbing joined ServiceTitan. In that time, Hill said the software has been a trusty right hand for the company’s operations.
“We’ve doubled our revenue since we started with ServiceTitan,” Hill said. “I cannot attribute that solely to the software, but I can say that the support that ServiceTitan has given our office team is definitely integral to that growth.”
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Beyer Plumbing
ServiceTitan user since 2020
Beyer Plumbing went live with ServiceTitan in 2020 after siblings James and Liz Beyer convinced their father, owner Perry Beyer Jr., that the software would take their commercial and residential plumbing shop in San Antonio, Texas, to new heights. Their dad was skeptical — but he ultimately agreed–under one condition.
“If we’re going to pay for it, we better use it,” he’d say.
James and Liz promised him they would.
But months after the company went live on the software, their father died.
James is now the owner of Beyer Plumbing, and Liz is the vice president. The shop has seen year-over-year growth ever since they took over, and their TitanAdvisor (TAD) score, which measures how well a shop utilizes the platform, has routinely led the way among ServiceTitan users.
In 2024, Beyer Plumbing became the first ServiceTitan shop with a 300 TAD score, which earned them a TitanAdvisor Master 2024 award. To reach that threshold, Beyer Plumbing started using ServiceTitan features it hadn’t utilized before, like certain marketing features and the pricebook.
The TAD guidelines, James said, have put his shop in position to hit $20 million in revenue this year — the highest revenue in company history.
“(TAD) has 100% helped us grow,” he said. “It's helped our revenue grow, and it's helped us be more profitable.”
