Manager Assist
Match customers’ high standards for service with Titan Intelligence
Dive into details when needed, with queue monitoring and conversation histories. Manager Assist features help you run your call center efficiently while maintaining a high quality of service, powered by Titan Intelligence.
Second Chance Leads
Powered by Titan Intelligence, Second Chance Leads automatically reviews and flags unbooked calls that we believe can be saved with a quick follow-up call — enabling you to capture lost leads in real time and convert them into booked jobs.
Sentiment Analysis
Titan Intelligence assigns a sentiment score for every call, and lets you focus on reviewing the right set of calls, to identify coaching opportunities. Contact Center Pro helps you build a dream team.
Coming Soon: CSR Scorecard
CSR Scorecards monitor your agents' quality of service against our identified industry best practices in near real time. Titan Intelligence does all the work so you can focus on growing your people and your business.
Improve performance management by identifying coaching opportunities and lost leads with the power of Titan Intelligence.
What else can you get?
Contact Center Pro is a multichannel, Titan Intelligence-powered centralized contact center solution built exclusively for the trades by ServiceTitan.
Reach the next level with Pro
Uplevel every critical component of your business, from generating leatds and booking jobs to maximizing opportunities and boosting efficiency.
Marketing Pro
An all-in-one marketing automation solution that uses ServiceTitan data to drive quality leads, maximize ROI, and improve reputation.
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Scheduling Pro
Book more jobs online and deliver a world-class customer experience with online scheduling built for the trades.
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Dispatch Pro
Automate your dispatching and maximize profits by dispatching technicians based on job type, skill, performance and more.
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