All of your customer interactions, across all businesses, in one place
Contact Center Pro’s Universal Inbox gives you full visibility into communications across all channels, for all locations and businesses, in one centralized view. No more lost revenue due to inefficiencies and poor customer experience.
Coming Soon: Multichannel Inbox
Never miss an opportunity to book a job with multiple communication channels in one place. Deliver a timely response to every inbound customer contact, whether they reach out by text, phone, email, or online web bookings.
Multilocation Centralization
Multiple states? Multiple businesses? Multiple trades? Contact Center Pro puts them all together in a single, consolidated view with one inbox, giving you a scalable solution for centralization to increase CSR productivity.
Coming Soon: Advanced Routing
When it’s time to route a customer, you can use ServiceTitan data built into Contact Center Pro to get the customer to the best CSR to handle their inquiry — so you can match customers' high standards for service and communication.
Capture revenue from every interaction with a centralized hub for all inboxes across all your businesses.
What else can you get?
Contact Center Pro is the first multichannel, Ti-powered centralized contact center solution built exclusively for the trades by ServiceTitan.
Powerful tools, massive results.
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Dispatch Pro
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Frequently asked questions
What is Contact Center Pro's Universal Inbox?
Contact Center Pro's Universal Inbox is a centralized hub that consolidates all customer interactions — calls, texts, emails, and online bookings — across every location and business into a single view, so CSRs never miss a lead.
How does the Universal Inbox support businesses with multiple locations or brands?
The Universal Inbox pulls every customer interaction from every location and business into one consolidated inbox, giving multi-location and multi-trade operators a scalable way to manage CSR workloads without switching between systems.
What communication channels does the Universal Inbox support?
The Universal Inbox centralizes inbound customer contacts across phone, text, email, social, and online web bookings — all managed from one place.
How does Contact Center Pro differ from a generic contact center platform?
Contact Center Pro is purpose-built for the trades and embedded directly within ServiceTitan, so call data flows straight into job booking workflows — without the feature overload of generic CCaaS platforms. It also includes Manager Assist and Virtual Agents designed specifically for trades businesses.
What other tools come with Contact Center Pro?
Contact Center Pro includes Manager Assist, Virtual Agent, and the upcoming Agent Assist — all powered by ServiceTitan data to help CSRs respond faster, route smarter, and book more jobs.