CHAPTER 4
Driving a Company Culture
Finding quality employees, then keeping them for the long haul can increase the stability and productivity of any company. With the labor shortages in the trades, that’s even more important. To nurture your workforce, build a company culture that empowers and rewards everyone.
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Introduction
A company culture is a set of shared values, goals, attitudes and practices that characterize an organization. It should support and nurture the employees and is key to a company’s success. All home service companies, regardless of their trade, should strive to develop and nurture a strong, positive, and healthy culture among its employees.
The culture is usually established by the owners, or leadership team in the company. Wise leadership teams will include their key employees that emulate the values and characteristics that are most important to the company.
Culture takes time to implement so be patient, consistent and clear with the culture you’d like to cultivate in your company.
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Table of Contents
1. Introduction
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2. Building a Company for Success
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3. Setting Your Company Up for Success
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4. Driving a Company Culture
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5. Setting a Path to Maximum Profitability
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6. Billing Structure: Determine Your Pricing
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7. Marketing Practices
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8. Call Center Practices
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9. Call Center + Field Practices
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10. Best Practices in the Field
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11. Field + Office Best Practices
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12. Keys to Success in the Office
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13. Management and Office Best Practices
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14. Human Resources
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15. Preparing Your Company For Sale
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