Live Support - Tracking Tools - Dedicated Success

ServiceTitan vs FieldEdge

ServiceTitan was designed specifically for the service industry, to help contractors better manage their growing business.

679 Reviews

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Discover Why Service Companies Prefer ServiceTitan Over FieldEdge

Our software was built from the ground up for growth and efficiency

FeaturesFEATURES
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Business Performance

normal

Close more lost deals with easy follow up on unsold estimates

Requires Premier Version

normal

Improved sales results with Good, Better, Best estimates including pictures and video

Requires Upgrade

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Owner/Manager Experience

normal

Robust pre-built and custom reports that can be scheduled, emailed and drilled down to the detail level

Limited

normal

Know the numbers that matter with dynamic, customizable dashboards

Limited

normal

Automatic calculation of commissions and spiffs

normal

Only pay for technicians, not the office staff that supports them

normal

Ensure you're receiving full value of software with realtime feedback on level of software feature adoption (Titan Score)

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Streamline Operations

normal

Easy access to detailed customer profiles, job history, notes, tags and prior invoices

normal

Create Custom Fields to capture, search and report on the data you require

Limited

normal

Automatic address validation assuring your techs arrive at the right location

Limited

normal

Enforce best practice workflows with techs using required forms and checklists you control

normal

Only show techs and salepeople sections of Pricebook they need to see

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Homeowner Experience

normal

Mobile app with touchless customer facing features and stable offline functionality

normal

Two-way SMS texting for customer inquiries and scheduling changes

Requires Third Party Add-on

normal

Customer web portal for easier booking and online payments

normal

Send proposals to customers with images from their home and results of inspections included

normal

Pre-appointment GPS Technician Tracking for accurate arrival times

Requires Third Party Add-on

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Tech Experience

normal

Complete customer history including equipment level repair details

Limited

normal

Add Maintenance plans to customers with no back-office work required

normal

Fully integrated material catalogs from many of the industry's leading manufacturers

normal

Consistent tech performance using required forms, gated workflows, estimate templates, automatic discount calculations and more

normal

Ability to access and follow up on unsold estimates from their mobile device

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Marketing

normal

Close more deals with automated email follow ups on unsold estimates

normal

Know which marketing works and which doesn't with automated ROI reporting and a Marketing Scoreboard

normal

Heat maps to show you the areas giving you the highest revenue allowing you to target marketing

normal

Google Local Service integration

normal

Automatic marketing campaign tracking through phone integration

Limited

How Can ServiceTitan Grow Your Business?

Improve Sales. Efficiently.

ServiceTitan's mobile app for technicians instantly transforms your techs into sales superstars.

Using the Visual Pricebook, your techs can easily build beautiful service options for your customers.

Invoices are generated automatically, your customers can pay on the spot, and all data is synced back to the office instantly.

Say goodbye to papertrail headaches.

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A Better Customer Experience

In the office, ServiceTitan's Phone Integration will automatically pull up your customer's profile when they call.

When dispatching a tech, your customers will feel at ease about a stranger entering their home when they get a photo and bio of your tech.

Create a remarkable experience and reduce the service window by allowing your customers to see how far away the tech is on a map in real-time.

Your customers won't stop talking about you.

Real-time Data

Because ServiceTitan powers your office, your tech's mobile app, and integrates with your phones, all your data is in one place.

The Dashboard shows key metrics at your finger tips, such as today's revenue, tech and CSR performance, and more.

Meet your company goals and discover growth opportunities with better data.

You can stop with the spreadsheets. Finally.

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See A Personalized Demo

Onboarding with ServiceTitan

Dedicated Support to Get You Up and Running

Step-by-Step Implementation

Your personal implementation manager will ensure a seamless switch to ServiceTitan.

Secure Data Import

Our full-time data engineers will import key data into your new platform.

Ongoing Guidance and Tips

Your Success Manager will help you adopt best practices for efficiency and growth.

Fast and Knowledgeable Support

Access our local support team through live chat, phone, or email.

Accessible Training Content

A library of materials helps your employees get up and running quickly.

Reliable Data Security

ServiceTitan is built in the cloud, it's secure, and your data is always backed up.

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OVER 750 PEOPLE DEDICATE THEIR LIVES TO YOUR SUCCESS

We know you went into business to build a better life for your family -- and we know it's hard, tiring work. It's our mission to create an extraordinary product and service to help you save time, make your life easier, and achieve all your goals. We can't wait to come into work, because we know your success is right around the corner. When you're successful, we're successful.

See A Personalized Demo