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#1 FIELD SERVICE SOFTWARE FOR CONTRACTORS

ServiceTitan vs FieldEdge

Breaking down the strengths and weaknesses of each software.

Email
Features
FieldEdge
BUSINESS PERFORMANCE
Close more lost deals with easy follow up on unsold estimatesRequires Upgrade
Improved sales results with Good, Better, Best estimates including pictures and videoRequires Upgrade
OWNER/MANAGER EXPERIENCE
Robust pre-built and custom reports that can be scheduled, emailed and drilled down to the detail levelLimited
Know the numbers that matter with dynamic, customizable dashboardsLimited
Automatic calculation of commissions and spiffs
Only pay for technicians, not the office staff that supports them
Ensure you're receiving full value of software with realtime feedback on level of software feature adoption (Titan Score)
STREAMLINE OPERATIONS
Easy access to detailed customer profiles, job history, notes, tags and prior invoices
Create Custom Fields to capture, search and report on the data you requireLimited
Automatic address validation assuring your techs arrive at the right locationLimited
Enforce best practice workflows with techs using required forms and checklists you control
Only show techs and salepeople sections of Pricebook they need to see
HOMEOWNER EXPERIENCE
Mobile app with touchless customer facing features and stable offline functionality
Two-way SMS texting for customer inquiries and scheduling changesRequires Third Party Add-on
Customer web portal for easier booking and online payments
Send proposals to customers with images from their home and results of inspections included
Pre-appointment GPS Technician Tracking for accurate arrival timesRequires Third Party Add-on
TECH EXPERIENCE
Complete customer history including equipment level repair detailsLimited
Add Maintenance plans to customers with no back-office work required
Fully integrated material catalogs from many of the industry's leading manufacturers
Consistent tech performance using required forms, gated workflows, estimate templates, automatic discount calculations and more
Ability to access and follow up on unsold estimates from their mobile device
MARKETING
Close more deals with automated email follow ups on unsold estimates
Know which marketing works and which doesn't with automated ROI reporting and a Marketing Scoreboard.
Heat maps to show you the areas giving you the highest revenue allowing you to target marketing
Google Local Service integration
Automatic marketing campaign tracking through phone integrationLimited

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