ServiceTitan co-founder Vahe Kuzoyan has always been bullish on the possibilities of artificial intelligence in the trades — but even he couldn’t have predicted what has happened in the last 16 months.
To kick off Wednesday’s keynote session at ServiceTitan’s Pantheon conference in Orlando, the company’s president and co-founder reminded the sold-out crowd of 3,000 trades members from all across the country what he discussed at last year’s Pantheon: That AI was the way of the future, and a topic that would be discussed for the next 10 years.
“Little did I know that over the next year or so, we were about to experience the most dramatic acceleration of technological progress that I had in my lifetime,” Kuzoyan said.
To prove it, Kuzoyan had a customer from the crowd, Jason Brady, introduce himself and say a few of his interests. Kuzoyan then explained that a few minutes prior to this session, the ServiceTitan team had taken a picture of Jason, gotten a sample of his voice, and with a little AI magic, created a digital avatar of Jason. The avatar appeared on the screen, and started talking in Jason’s voice, telling jokes, blinking, moving its head and conversing with Kuzoyan.
The crowd laughed and watched in amusement. But there was a point being made here.
“The point is, something important has changed,” Kuzoyan said. “If we had tried to do what you just saw at the last Pantheon, it would have looked like one of those old Conan (O’Brien) skits where it’s just the mouth moving on a still picture, speaking in a robotic voice.
“It’s all made possible by the same underlying technology advancements that power the features we’re going to release today.”
ServiceTitan has captured that progress in the form of 14 new AI features across its suite of Pro Products and Accounting. The features fall under the banner of Titan Intelligence, encompassing ServiceTitan’s concerted effort to bring AI to the trades. They are meant to increase revenue and efficiency, and improve customer experience and employee experience — all while using the power of AI responsibly.
‘When our dads asked Ara (Mahdessian) and I to find them software almost 20 years ago, the gap between what was possible technologically and what was available to this industry was so big that we ended up making it our life’s work to close that gap,” Kuzoyan said.
“With that spirit in mind, today we are going to roll out more than a dozen new AI driven features that we believe will make an incredibly large impact on your business.”
One by one, the features impressed the crowd. After the breakout session, Todd Longbrake, who works in people development at Apex and was attending his first Pantheon, succinctly summed up the moment.
“I thought it was, ‘Holy crap. This is awesome,’” Longbrake said. “I think what I like most about (all of these features) is the way that they could take away from the decision fatigue. They allow your dispatchers (and office workers) to actually be human beings.”
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