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ServiceTitan vs Service Fusion

Breaking down the strengths and weaknesses of each software.

Service Fusion
Business Performance
Unsold estimates automatically become actionable opportunities on customer accountsLimited
Improved sales results with Good, Better, Best estimates including photos from customer's home.Limited
Offer integrated customer financing and display low monthly pricing as part of mobile experience
Owner/Manager Experience
Phone calls recorded and stored on customer record for coaching and your protection (no more he said she said)Requires Third Party Add-on
Robust pre-built and custom reports that can be drilled down to the detail levelLimited
Scheduled reports delivered to your inbox on the schedule you set
Automatic calculation of commissions and spiffsLimited
Know the numbers that matter with dynamic, customizable dashboards
Multiple Accounting integrations options available to meet your specific business needs.
Ensure you're receiving full value of software with realtime feedback on level of software feature adoption (Titan Score)
Streamline Operations
Easy access to detailed customer profiles, job history, notes, tags and prior invoices
Create Custom Fields to capture, search and report on the data you requireLimited
Use Tags to quickly flag important data, identify opportunites and run reports
Two-way SMS texting with customer with stored, searchable history
Two-way SMS texting with technicians in the field with stored, searchable history
Easy Maintenance Agreement Management including recurring visit management and schedulingLimited
Automated processing of monthly membership billings and payments
Homeowner Experience
Mobile app with "touchless" customer facing features
Two-way SMS texting for customer inquiries and scheduling changes
Customer web portal for easier booking and online paymentsLimited
Send proposals to customers with images from their home and results of inspections included
Pre-appointment GPS Technician Tracking for accurate arrival timesRequires Third Party Add-on
Tech Experience
Complete customer history including equipment level repair detailsLimited
Add Maintenance plans to customers with no back-office work required
Installed Equipment automatically added to customer record
Fully integrated material catalogs from many of the industry's leading manufacturers
Consistent tech performance using required forms, gated workflows, estimate templates, automatic discount calculations and more
Ability to access and follow up on unsold estimates from their mobile device
Close more deals with automated email follow ups on unsold estimates
Know which marketing works and which doesn't with automated ROI reporting and a Marketing Scoreboard.Limited
Heat maps to show you the areas giving you the highest revenue allowing you to target marketing
Google Local Service integration
Automatic marketing campaign tracking through phone integrationRequires Third Party Add-on

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