#1 FIELD SERVICE SOFTWARE FOR CONTRACTORS
ServiceTitan vs Service Fusion
Breaking down the strengths and weaknesses of each software.
Features | Service Fusion | |
|---|---|---|
| Business Performance | ||
| Unsold estimates automatically become actionable opportunities on customer accounts | Limited | |
| Improved sales results with Good, Better, Best estimates including photos from customer's home. | Limited | |
| Offer integrated customer financing and display low monthly pricing as part of mobile experience | ||
| Owner/Manager Experience | ||
| Phone calls recorded and stored on customer record for coaching and your protection (no more he said she said) | Requires Third Party Add-on | |
| Robust pre-built and custom reports that can be drilled down to the detail level | Limited | |
| Scheduled reports delivered to your inbox on the schedule you set | ||
| Automatic calculation of commissions and spiffs | Limited | |
| Know the numbers that matter with dynamic, customizable dashboards | ||
| Multiple Accounting integrations options available to meet your specific business needs. | ||
| Ensure you're receiving full value of software with realtime feedback on level of software feature adoption (Titan Score) | ||
| Streamline Operations | ||
| Easy access to detailed customer profiles, job history, notes, tags and prior invoices | ||
| Create Custom Fields to capture, search and report on the data you require | Limited | |
| Use Tags to quickly flag important data, identify opportunites and run reports | ||
| Two-way SMS texting with customer with stored, searchable history | ||
| Two-way SMS texting with technicians in the field with stored, searchable history | ||
| Easy Maintenance Agreement Management including recurring visit management and scheduling | Limited | |
| Automated processing of monthly membership billings and payments | ||
| Homeowner Experience | ||
| Mobile app with "touchless" customer facing features | ||
| Two-way SMS texting for customer inquiries and scheduling changes | ||
| Customer web portal for easier booking and online payments | Limited | |
| Send proposals to customers with images from their home and results of inspections included | ||
| Pre-appointment GPS Technician Tracking for accurate arrival times | Requires Third Party Add-on | |
| Tech Experience | ||
| Complete customer history including equipment level repair details | Limited | |
| Add Maintenance plans to customers with no back-office work required | ||
| Installed Equipment automatically added to customer record | ||
| Fully integrated material catalogs from many of the industry's leading manufacturers | ||
| Consistent tech performance using required forms, gated workflows, estimate templates, automatic discount calculations and more | ||
| Ability to access and follow up on unsold estimates from their mobile device | ||
| Marketing | ||
| Close more deals with automated email follow ups on unsold estimates | ||
| Know which marketing works and which doesn't with automated ROI reporting and a Marketing Scoreboard. | Limited | |
| Heat maps to show you the areas giving you the highest revenue allowing you to target marketing | ||
| Google Local Service integration | ||
| Automatic marketing campaign tracking through phone integration | Requires Third Party Add-on |
