#1 FIELD SERVICE SOFTWARE FOR CONTRACTORS
ServiceTitan vs Housecall Pro
Breaking down the strengths and weaknesses of each software.
Feature | Housecall Pro | ||
---|---|---|---|
BUSINESS PERFORMANCE | |||
Associate recommended upsells and add-ons to pricebook items to drive higher average tickets | |||
Close more lost deals with easy follow up on unsold estimates | |||
Improved sales results with Good, Better, Best estimates including pictures and video | Limited | ||
OWNER/MANAGER EXPERIENCE | |||
Robust pre-built and custom reports that can be scheduled, emailed and drilled down to the detail level | Limited | ||
Know the numbers that matter with dynamic, customizable dashboards | Limited | ||
Ensure you're receiving full value of software with realtime feedback on level of software feature adoption (Titan Score) | |||
Automatic calculation of commissions and spiffs | |||
Associate materials and equipment with Pricebook services to streamline job costing | |||
Multiple Accounting integrations available to meet your specific business needs. | |||
STREAMLINE OPERATIONS | |||
Easy access to detailed customer profiles, job history, Equipment, notes, tags and prior invoices | |||
Accurately run and report on multiple day jobs | |||
Create Custom Fields to capture, search and report on the data you require | |||
Bulk messaging to Membership customers to schedule upcoming maintenance | |||
Smart Tags applied to customers, jobs and equipment based on settings you control | |||
Two way text communication with techs in field from office app | |||
Enforce best practice workflows with techs using required forms and checklists you control | |||
Granular permissions to control system access | Limited | ||
HOMEOWNER EXPERIENCE | |||
Text or email with tech picture and bio to give customer piece of mind | |||
Customizable notifications settings at the customer level | |||
Two-way SMS texting for customer inquiries and scheduling changes | |||
Customer web portal for easier booking and online payments | |||
Send proposals to customers with images from their home and results of inspections included | Limited | ||
Pre-appointment GPS Technician Tracking with map for accurate arrival times | |||
TECH EXPERIENCE | |||
Stable, offline functionality so you can keep working when you lose internet connection | |||
Complete customer history including equipment level repair details | |||
Automatic discount calculations for club members | |||
Ability to time stamp for lunch and other non-job related reasons. | |||
Add Maintenance plans to customers with no back-office work required | |||
Fully integrated material catalogs from many of the industry's leading manufacturers | |||
Consistent tech performance using required forms, gated workflows, estimate templates, automatic discount calculations and more | |||
Ability to access and follow up on unsold estimates from their mobile device | |||
MARKETING | |||
Close more deals with automated email follow ups on unsold estimates | |||
Know which marketing works and which doesn't with automated ROI reporting and a Marketing Scoreboard. | |||
Google Local Service integration | |||
Automatic marketing campaign tracking through phone integration | Requires third party add-on |