#1 FIELD SERVICE SOFTWARE FOR CONTRACTORS
ServiceTitan vs Housecall Pro
Breaking down the strengths and weaknesses of each software.
Feature | Housecall Pro | ||
|---|---|---|---|
| BUSINESS PERFORMANCE | |||
| Associate recommended upsells and add-ons to pricebook items to drive higher average tickets | |||
| Close more lost deals with easy follow up on unsold estimates | |||
| Improved sales results with Good, Better, Best estimates including pictures and video | Limited | ||
| OWNER/MANAGER EXPERIENCE | |||
| Robust pre-built and custom reports that can be scheduled, emailed and drilled down to the detail level | Limited | ||
| Know the numbers that matter with dynamic, customizable dashboards | Limited | ||
| Ensure you're receiving full value of software with realtime feedback on level of software feature adoption (Titan Score) | |||
| Automatic calculation of commissions and spiffs | |||
| Associate materials and equipment with Pricebook services to streamline job costing | |||
| Multiple Accounting integrations available to meet your specific business needs. | |||
| STREAMLINE OPERATIONS | |||
| Easy access to detailed customer profiles, job history, Equipment, notes, tags and prior invoices | |||
| Accurately run and report on multiple day jobs | |||
| Create Custom Fields to capture, search and report on the data you require | |||
| Bulk messaging to Membership customers to schedule upcoming maintenance | |||
| Smart Tags applied to customers, jobs and equipment based on settings you control | |||
| Two way text communication with techs in field from office app | |||
| Enforce best practice workflows with techs using required forms and checklists you control | |||
| Granular permissions to control system access | Limited | ||
| HOMEOWNER EXPERIENCE | |||
| Text or email with tech picture and bio to give customer piece of mind | |||
| Customizable notifications settings at the customer level | |||
| Two-way SMS texting for customer inquiries and scheduling changes | |||
| Customer web portal for easier booking and online payments | |||
| Send proposals to customers with images from their home and results of inspections included | Limited | ||
| Pre-appointment GPS Technician Tracking with map for accurate arrival times | |||
| TECH EXPERIENCE | |||
| Stable, offline functionality so you can keep working when you lose internet connection | |||
| Complete customer history including equipment level repair details | |||
| Automatic discount calculations for club members | |||
| Ability to time stamp for lunch and other non-job related reasons. | |||
| Add Maintenance plans to customers with no back-office work required | |||
| Fully integrated material catalogs from many of the industry's leading manufacturers | |||
| Consistent tech performance using required forms, gated workflows, estimate templates, automatic discount calculations and more | |||
| Ability to access and follow up on unsold estimates from their mobile device | |||
| MARKETING | |||
| Close more deals with automated email follow ups on unsold estimates | |||
| Know which marketing works and which doesn't with automated ROI reporting and a Marketing Scoreboard. | |||
| Google Local Service integration | |||
| Automatic marketing campaign tracking through phone integration | Requires third party add-on |
