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ServiceTitan vs Housecall Pro

Breaking down the strengths and weaknesses of each software.

Housecall Pro
Associate recommended upsells and add-ons to pricebook items to drive higher average tickets
Close more lost deals with easy follow up on unsold estimates
Improved sales results with Good, Better, Best estimates including pictures and videoLimited
Robust pre-built and custom reports that can be scheduled, emailed and drilled down to the detail levelLimited
Know the numbers that matter with dynamic, customizable dashboardsLimited
Ensure you're receiving full value of software with realtime feedback on level of software feature adoption (Titan Score)
Automatic calculation of commissions and spiffs
Associate materials and equipment with Pricebook services to streamline job costing
Multiple Accounting integrations available to meet your specific business needs.
Easy access to detailed customer profiles, job history, Equipment, notes, tags and prior invoices
Accurately run and report on multiple day jobs
Create Custom Fields to capture, search and report on the data you require
Bulk messaging to Membership customers to schedule upcoming maintenance
Smart Tags applied to customers, jobs and equipment based on settings you control
Two way text communication with techs in field from office app
Enforce best practice workflows with techs using required forms and checklists you control
Granular permissions to control system accessLimited
Text or email with tech picture and bio to give customer piece of mind
Customizable notifications settings at the customer level
Two-way SMS texting for customer inquiries and scheduling changes
Customer web portal for easier booking and online payments
Send proposals to customers with images from their home and results of inspections includedLimited
Pre-appointment GPS Technician Tracking with map for accurate arrival times
Stable, offline functionality so you can keep working when you lose internet connection
Complete customer history including equipment level repair details
Automatic discount calculations for club members
Ability to time stamp for lunch and other non-job related reasons.
Add Maintenance plans to customers with no back-office work required
Fully integrated material catalogs from many of the industry's leading manufacturers
Consistent tech performance using required forms, gated workflows, estimate templates, automatic discount calculations and more
Ability to access and follow up on unsold estimates from their mobile device
Close more deals with automated email follow ups on unsold estimates
Know which marketing works and which doesn't with automated ROI reporting and a Marketing Scoreboard.
Google Local Service integration
Automatic marketing campaign tracking through phone integrationRequires third party add-on

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