This post highlights top alternatives to FieldPulse for businesses that have outgrown the software, found it lacking, or want to compare it with other field service management solutions (FSM).
We’ll provide overviews of seven FSM platforms, starting with our own, ServiceTitan, to help you compare software options for your business. The platforms covered are:
Want to see how ServiceTitan helps to streamline workflows for field service companies? We specialize in helping HVAC, plumbing, electrical, and other trade service businesses grow revenue, work smarter, and keep their businesses on track. Schedule a call to get a free, live, one-on-one walk-through of how our platform works.
Things to Keep in Mind When Comparing Field Service Management Software
At first glance, field service management (FSM) platforms seem very similar. Most offer essential tools like job scheduling and dispatching, work order management, estimates and invoices, technician mobile apps, job management tools, and accounting integrations.
However, the way these platforms function in practice can vary significantly. Many FSM solutions come with limitations that may not be immediately apparent, such as:
Scalability Issues: Some systems work well for small, single-location businesses with a couple trucks and technicians. But as your business grows—adding more technicians and trucks in the field, operating from multiple locations, or launching new divisions or business units—these platforms may struggle to keep up with your needs.
Limited Functionality: A platform might include features like reporting or scheduling, but lack depth or efficiency. For example, reporting tools might not let you drill down into your data, or scheduling tools might lack automations that significantly improve productivity and profitability.
In addition to feature-to-feature comparisons, it’s important to consider other critical aspects when choosing an FSM solution, such as:
Community Resources: Does the platform have an active user community to share insights and best practices? (This can be invaluable as we’ll discuss below.)
Customer Support: Are support resources readily available, and do they offer the kind of assistance that can truly transform your business and field service operations?
Understanding these nuances can help you select an FSM solution that not only meets your current needs but also grows with your business over time.
1. ServiceTitan
Our years of experience, sizable workforce, and industry expertise fuel the development of over 200 new features and improvements yearly to support growing businesses—delivering more than any other field service software in the market.
For the past decade, ServiceTitan has revolutionized how contractors operate, making us a solution you can trust to support your business needs today and scale with in the future.
The following are some reasons to choose ServiceTitan over FieldPulse.
1. Robust Automation for Maximum Efficiency Gains
Throughout the ServiceTitan platform, far more automation features provide day-to-day efficiency gains for contractors and field service businesses.
For example:
Automated Report Delivery: The ability to schedule reports to your inbox anytime.
Adjustable Capacity Planning: The ability to set capacity planning rules that optimize your schedule to maximize revenue.
Touchless Accounting Integration: The ability to auto-export and update journal entries in QuickBooks Online and Sage Intacct.
Automated Invoice Capture: The ability to upload PDFs or images of vendor invoices and automatically extract the data into ServiceTitan.
2. A Platform That Scales with You as You Grow
ServiceTitan supports small businesses up to enterprise-level operations. If you are a medium-sized to larger enterprise or have ambitions to grow, our software is set up to support you.
This is exemplified throughout our platform in numerous ways. For example:
Support for multiple business divisions, business units & properties: We offer features to support residential and commercial service, as well as construction divisions. We support multi-tech jobs, multi-location shops, and roll-up reporting to track metrics across your operation.
System consolidation/all-in-one functionality: We bring the functions of standalone systems into one connected software solution. No alternatives bring together FSM, CRM, ERP, and financial management technology (fintech) to deliver an unmatched experience for growing businesses.
Enterprise Hub — at the center of the ecosystem and tech stack: With ServiceTitan Enterprise Hub, features such as roll-up reporting, roll-up dashboards, a centralized contact center, and Marketing Pro Enterprise promote efficiency and profitability across every branch of your business. From our 30+ direct integrations to open APIs, we provide a seamless connection to third-party platforms to not only ensure real-time data syncing but also make ServiceTitan the source of truth for your data.
Infrastructure to support you as you grow and scale: We’ve been the leading software of the trades for over 10 years and are backed by leading investors. With quarterly releases, we’re continuously delivering new features and improvements right to your account, so you know your business is running with the latest innovation in the market. Our platform provides the reliability and support that’s needed for a business operating in a 24/7 world. With our historical uptime of 99.9%, ServiceTitan is a partner you can rely on.
Security: Protecting customer data is a top priority for ServiceTitan, so we have implemented best-in-class security practices to keep customer data safe based on best practices in the SaaS industry. We have compliance with PCI-DSS Level 1 (the highest security standards for handling credit card payments), AICPA SOC 1 Type I (financial reporting controls), and AICPA SOC 2 Type II (ensuring data security, availability, and privacy are consistently maintained.). ServiceTitan’s formal security program is detailed in its independent third-party SOC-2 audit report and ServiceTitan’s Security and Privacy Documentation. ServiceTitan’s Security and Privacy Documentation and independent third-party audits demonstrate the advanced security framework that ServiceTitan uses to protect customer information.
3. Extensive Customer Support and Community Resources
ServiceTitan offers extensive customer support, community, and training resources that help our users develop greater industry expertise, get maximum usage out of our product, and learn how to implement best practices to grow their businesses and revenue.
For example, ServiceTitan users get exclusive access to:
Dedicated support teams: A personal support team to address specific questions and concerns.
Comprehensive training and onboarding: Extensive training and onboarding for new users to help understand the software and utilize features effectively.
Titan Exchange: A cloud-based platform for sharing assets such as contracts, templates, checklists, and other valuable information.
TitanAdvisor: With personalized feature recommendations and focused, step-by-step guidance, TitanAdvisor takes the guesswork out of choosing the right ServiceTitan features for your business, so you get the results you want.
ServiceTitan Community: A users-only message board sharing ideas for our software and general business.
Free peer-group training: A program run by ServiceTitan employees through Ember and Spark sessions, designed to share best practices.
Certified Admin program: Our Certified Administrator program provides a structured approach to increasing knowledge of ServiceTitan, as well as constant and continuing education on the software.
Business owners and operators, particularly in the core industries that ServiceTitan was built to support (HVAC, plumbing, electrical, etc.) find these resources to be invaluable for getting the most out of our platform, as well as staying up-to-date with the best practices and strategies that are working for other companies.
For example, here are some testimonials from people in the ServiceTitan Community:
“ServiceTitan Community has had a massive impact on our growth as a company. We have created connections, gleaned ideas/strategies, and grown exponentially. That may have never happened without the network that Community provides.”
“The ServiceTitan Community provides a wonderful opportunity for networking. It’s a great place to have questions quickly answered. You can search by keywords to pull up resources and, if these can’t answer your question, you can post your question as a discussion and have other users help. Having the community helps all ServiceTitan users to feel connected to one another! I love the ideas page where we can post our ideas about the direction we would like to see the software go. This helps us feel like valued customers when we can influence the future of the software!”
4. A Deep Focus on Developing AI Technology for the Trades
ServiceTitan is at the forefront of bringing AI to the trades. With Titan Intelligence (TI), our AI engine, you get actionable insights to help automate repetitive and simple tasks, predict outcomes, lower costs, and stay competitive in a world run by data.
The key difference between ServiceTitan and other solutions when it comes to AI development for the trades is two-fold:
Access to trade-specific data: AI takes an enormous amount of data inputs to develop effectively. ServiceTitan benefits from trade-specific data across thousands of customers and locations, giving us a significant advantage compared to other providers.
Dedicated AI division: ServiceTitan has an entire division — Data, Titan Intelligence, and AI — dedicated to developing these advanced technologies for our customers. We’re developing an AI platform for the trades — not simply a series of chatbots within our software.
5. Extensive Workflows to Support Commercial Service
We continue to roll out new commercial-focused features and improvements, including client-specific rate sheets, office estimates, project tracking, job costing reports, purchase orders, inventory management, and more.
Therefore, if your company is focused on commercial service, or has both commercial and residential service divisions (as many of our customers do), ServiceTitan may be a good fit for your business because we have robust workflows for serving both business divisions.
6. Tailored Workflows to Support Construction Project Management
FieldPulse is primarily field service software, but ServiceTitan combines field service management software and construction management software into a single platform.
If your business has a construction division, you’ll likely benefit more from using ServiceTitan as we have a growing number of features and workflows to support construction work. These include real-time project financial tracking, estimating and purchasing, AIA-style progress billing, and more.
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Schedule a Free Demo of ServiceTitan’s All-in-One Platform
The features and benefits we’ve discussed so far are just some of the areas where ServiceTitan’s platform helps commercial and home service businesses improve efficiency and profitability.
We also offer tools for:
Estimates and Proposals
Mobile App (Compatible with Android and iOS devices)
Self-serve Customer Portal with Online Payments
Sage Intacct, Viewpoint Vista, and QuickBooks integrations
And more
See why over 100,000 service pros trust our platform. Schedule a free, live walk-through to learn how our user-friendly FSM software can help you grow revenue, streamline operations, and stay on top of your business.
2. FieldEdge
FieldEdge offers scheduling, dispatching, invoicing, and customer management tools designed for HVAC, plumbing, and electrical businesses. It includes features like technician tracking, price presentation, service agreement management, and QuickBooks integration. The mobile app allows techs to view jobs, update work orders, and process payments in the field.
For more on FieldEdge, check out our comparison article: ServiceTitan vs. FieldEdge
3. Jobber
Jobber is a general service business platform focused on small to mid-sized teams. It provides tools for quoting, scheduling, invoicing, and customer communication. Users can manage jobs through a calendar view, send reminders, and collect payments online. It also includes basic CRM features and integrates with accounting tools like QuickBooks and Xero.
For more on Jobber, check out our comparison article: Jobber vs. ServiceTitan
4. Service Fusion
Service Fusion includes job scheduling, dispatching, GPS fleet tracking, estimates, invoicing, and customer communication tools. It supports multiple payment processors and offers mobile access for field techs. The platform is built for various trades and aims to centralize operations into one system without needing multiple software tools.
For more on Service Fusion, check out our complete comparison article: Service Fusion vs. ServiceTitan
5. ServiceTrade
ServiceTrade is geared toward commercial service contractors and emphasizes recurring work and asset management. It includes tools for job scheduling, quoting, customer portals, photo and audio documentation, and service agreement tracking. It also supports integration with accounting systems and aims to improve visibility into job histories and planned maintenance.
For more on ServiceTrade, check out our comparison article: ServiceTrade vs. ServiceTitan
6. Sera
Sera is a field service management software for home service businesses—primarily HVAC, plumbing, and electrical companies. It provides scheduling, dispatching, managing pricebooks, building estimates, invoicing, and financial and KPI reporting.
For more on Sera, check out our comparison article: Sera vs. ServiceTitan
7. BuildOps
BuildOps is an all-in-one field service software specifically designed for commercial contractors in plumbing, electrical, HVAC, and facilities management. The software emphasizes streamlining all aspects of business operations, including scheduling, dispatch, inventory management, contract management, and real-time reporting.
For more on BuildOps, check out our comparison article: ServiceTitan vs. BuildOps
ServiceTitan Software
ServiceTitan is a comprehensive software solution built specifically to help service companies streamline their operations, boost revenue, and substantially elevate the trajectory of their business. Our comprehensive, cloud-based platform is used by thousands of electrical, HVAC, plumbing, garage door, and chimney sweep shops across the country—and has increased their revenue by an average of 25% in just their first year with us.
