7 Top ServiceTrade Alternatives for Field Service Businesses

ServiceTrade is a commercial-focused field service management software (FSM) built primarily for fire protection and safety services, as well as mechanical, refrigeration, and select other service industries.

Their platform offers a set of cloud-based features including scheduling and dispatching, quoting, a field service mobile app, project management, service agreements, business reporting, and more. 

However, there are certain contexts in which ServiceTrade may not be the best software solution for a field service business. For example:

1. Businesses with residential service divisions: Home service businesses (or hybrid shops with residential and commercial business divisions) have different needs than industrial service sectors such as fire protection and safety. If you run a residential or hybrid shop, you’ll likely benefit more from software that has robust, tailored functionality for serving residential customers. 

2. Service businesses with trade-specific solutions available: Similarly, there are field service management solutions on the market (including our product, ServiceTitan) that are made specifically for serving a select few trades. For example, our entire platform is built to serve primarily HVAC, electrical, and plumbing businesses (along with a handful of others). If you’re in such an industry, you’re likely to benefit more from software that’s purpose-built for your type of business — rather than a solution that’s built primarily for the fire protection and life safety services.

Whether you’re looking for a field service software for the first time, or you’re a current ServiceTrade user exploring other software solutions, this post will share 7 ServiceTrade alternatives to consider.

Top ServiceTrade Alternatives

1. ServiceTitan

2. Service Fusion

3. FieldEdge

4. Kickserv

5. ServiceMax

6. Jobber

7. Housecall Pro

First, we’ll discuss some key differences between ServiceTrade and our product, ServiceTitan. Then, we’ll share links to in-depth comparison posts that we’ve written on the other ServiceTrade competitors.

Want to see how ServiceTitan helps to streamline workflows for field service companies? We specialize in helping HVAC, plumbing, electrical, and other trade service businesses grow revenue, work smarter, and keep their businesses on track. Schedule a call to get a free, live, one-on-one walk-through of how our field service management system works.

1. ServiceTitan

Like ServiceTrade, ServiceTitan offers a comprehensive set of features for field service companies to run their businesses. This includes essential SaaS features such as:

• Scheduling and Dispatching

• Customer experience

• Customer relationship management (CRM)

• Mobile app (compatible with Android and iOS devices)

• GPS technician routing and optimization

• Alerts and notifications

• Work orders 

• Estimates and Invoicing

• Payment processing 

• Integrations with QuickBooks, Sage Intacct, and Viewpoint Vista

• Time tracking

• And more

However, ServiceTitan has robust features for serving both residential and commercial customer segments, and it’s purpose-built to serve HVAC businesses, plumbing businesses, and electrical businesses (among a select few other service industries). 

As a result, if your business is a residential or hybrid shop, or you’re in one of the trades we specialize in, we’ll be able to offer you a more tailored solution for your business compared to ServiceTrade, which requires customizations to support the trades.

Below, we’ll walk through some unique features and functionality we offer that aren't available in the same form or capacity in ServiceTrade. 

Growing and Scaling Your Business

Greater Clarity and Customizability of Essential Reporting Data

While both ServiceTrade and ServiceTitan offer reporting capabilities, ServiceTitan’s reporting features are particularly flexible and advanced. Specifically, we offer:

1. Significant customizability: For example, if you want the flexibility to create really specific reports — like a scorecard for a single technician working on a specific business unit in a specific area — you have the power to do so with ServiceTitan.

2. Drill-down capabilities: ServiceTitan allows businesses to drill down into their reports and identify exactly where the information is coming from. Users can click on any metric being reported, and trace it all the way back to the specific job, technician, etc.

If you want maximum visibility and control over your business to facilitate growth, ServiceTitan reporting can offer that.

Advanced Scheduling Features to Improve Efficiency & Maximize Profitability

ServiceTitan has a number of unique scheduling features that make it more powerful and intuitive than our competitors. Specifically, we offer:

• Scheduling Assistant: ServiceTitan’s Schedule Assistant helps to improve efficiency and margins by suggesting a date, time, and technician for a given job that minimizes drive time. It can be used directly from the call booking screen, showing CSRs the optimal day and time to schedule jobs based on drive-time efficiency, and reducing the amount of time it takes to search for the optimal technician.

• Adjustable Capacity Planning: With ServiceTitan, businesses can set rules within their scheduling settings that allow them to prioritize capacity for certain job types depending on the time of year — i.e., when CSRs select a certain job type during the booking process, they’ll only see availability based on the strategy you’ve defined. This can have an immense impact on profitability.

Native Pricebook Functionality with Unique Automations and Direct Access to Top Industry Supplier Catalogs

ServiceTitan offers extensive pricebook functionality and customization that is natively built into our platform — no third-party integrations required. 

Our pricebook features include:

• Pricebook Categories: The ability to organize pricebooks into categories by services, equipment, business units, etc. 

• Granular and Bulk Editing Features: The ability to update individual pricebook items, groups of items, or make pricebook-wide updates as needed.

• Dynamic Pricing: With Dynamic Pricing, you can set rules that automatically update your pricing when material costs or labor rates change.

• Customer-Specific Pricing: The ability to set up rate sheets tailored to individual customers. For example, if you’ve landed a service contract with a chain of restaurants or big-box stores, you can easily create custom rules for pricing and markups for that specific customer. 

• Pricebook Connect: Pricebook Connect provides access to top industry supplier catalogs and can link them directly to your pricebook. For example, as soon as an integrated supplier changes  their prices, product descriptions, and images, you can be notified or automatically implement the pricebook changes.

In addition, we offer our Pricebook Pro add-on, a series of flat-rate pricebooks built for the top industries we serve (HVAC, electrical, plumbing, etc.). These pricebooks are designed to maximize profitability and are updated on an ongoing basis by industry experts on our team.

Automated Membership Billing and Renewal

As you scale your memberships, ServiceTitan provides tools to help you automate billing, scheduling, and renewal for your service agreement customers, freeing up time for office staff to focus on providing the best possible customer experiences.

Data-Driven Marketing Solutions to Attract, Convert, and Retain More Customers

With ServiceTitan’s Marketing Pro add-on, we empower service businesses to maintain a steady stream of revenue year-round by marketing through email and direct mail to existing customers, as well as conduct reputation management.

We also offer robust marketing reporting features that allow businesses to track ROI at the campaign level, allowing them to see which of their marketing channels and campaigns are performing (and which aren’t) so they can make the most of their marketing investments.

Improving Experiences for End Customers

Impress Clients with Our Best-in-Class Field Service Mobile App

From the ServiceTitan mobile app, customers have the ability to:

• Explore options of services and equipment

• Click to view in-depth specs and details of individual estimates

• View useful financial information such as energy savings and local rebates

• Apply and receive fast approval for financing 

• E-sign documents

• Make payments via check or credit card

Convenient Online Booking Options

With ServiceTitan’s web scheduler, service businesses can offer convenient online booking options to customers directly through their website. The available appointment times update in real-time based on your schedule in ServiceTitan,

Self-Service Customer Portal to Pay Invoices and Approve Quotes

With ServiceTitan’s customer portal, customers have a number of convenient self-serve options. For example, customers can:

• View complete job histories

• View past estimates and invoices

• Make online payments directly through our portal

Want a Live Walk-Through of ServiceTitan’s All-In-One Solution?

The features we’ve discussed throughout this section are just some of the areas where ServiceTitan offers more to service contractors than ServiceTrade.

To see why our software is trusted by 100,000+ service professionals, schedule a call to get a free, live, one-on-one walk-through of how our user-friendly field management platform can help you grow revenue, work smarter, and keep your business operations on track. 

2. Service Fusion

Service Fusion describes itself as an “All-In-One Field Service Management Software.” Like ServiceTitan, it offers a wide range of features, including estimates, invoices, customer management, scheduling and dispatching, and more. 

However, when compared to Service Fusion, ServiceTitan offers the following as a part of our base product (while Service Fusion charges extra for many of these features):

• Robust membership billing capabilities (bulk membership billing, and automated monthly or annual billing options).

• Scheduled report automations.

• Call booking automations for easier job booking and better customer experiences.

• Property data to spot sales opportunities and drive revenue.

3. FieldEdge

FieldEdge offers a wide range of features like ServiceTitan, including functionality for quotes and invoicing, scheduling and dispatching, service agreements, and more. 

However, when compared to FieldEdge, ServiceTitan offers:

• For residential service businesses

  • Integration with Google Local Services Ads

  • Seamless access to membership information during call booking

  • Adjustable capacity planning to optimize schedules for max profitability

  • Real-time technician tracking

  • Greater customization and drill-down capabilities for reports

• For commercial service businesses

  • Ability to create customer-specific pricing

  • Built-in customer portal with base subscription

  • A suite of project management and project tracking tools for longer-term projects

  • Dynamic form capabilities that ensure staff follow best practices and improve data quality

  • Native equipment tracking and inventory management

4. Kickserv

Kickserv is another field service management software offering a variety of tools for large and small businesses. Like other FSM software, it provides a mobile app as well as desktop features for job management, scheduling, managing your workforce, and more. 

However, when compared to Kickserv, ServiceTitan offers:

• Mobile app with customer convenience features with stable offline functionality

• Customizable forms and pricing tools in the field

• Two-way SMS text messaging for customer inquiries and scheduling changes

• Pre-appointment GPS Tech Tracking for accurate arrival times

• End-to-End presentation mode: A visual pricing tool and estimate builder with good, better, best options

5. ServiceMax

ServiceMax, like other field service solutions, is designed to provide better visibility into your field service operations. It offers a number of products, such as Asset 360 for Salesforce, ServiceMax core, ServiceMax FieldFX (their mobile app), and ServiceMax Engage (for customer engagement). 

However, when compared to ServiceMax, ServiceTitan offers:

• The ability to toggle smoothly from one feature to another without the hassle of opening multiple windows, programs, or add-ons, which can disrupt workflow

• Advanced customer communication features included in our base subscription (ServiceMax requires an add-on fee)

• Highly customizable visual pricebooks that help grow average ticket prices and increase close rates

• Service agreement features that are more tailored for service businesses

6. Jobber

Jobber is a field service scheduling software that also offers a wide range of other features for field service business management. Like ServiceTitan, it offers functionality for estimating, quotes, scheduling, invoicing, and more.

However, when compared to Jobber, ServiceTitan offers:

• More robust, native pricebook functionality

• In-app access to top industry supplier equipment catalogs

• Extensive marketing functionality that reduces the need for third-party marketing hires

• More flexibility and customization for membership plans and recurring services

• Offline functionality for our mobile app that allows techs to work seamlessly (even when they’re out of cell service zones)

• Deeper reporting capabilities that allow business owners to drill down into the sources of their data

7. Housecall Pro

Housecall Pro is a mobile field service management software solution for home service businesses. Similar to ServiceTitan, it offers a wide range of features outside of invoicing, such as scheduling and dispatching, estimates, QuickBooks integration, and more. 

However, when compared to Housecall Pro, ServiceTitan offers:

• Greater native pricebook functionality

• Ability to drill down further into reporting metrics and trust your numbers

• Automated tagging features that help increase revenue

• Gated work sequences and customizable forms to facilitate accountability across the organization

• Offline functionality that allows techs to use our mobile app when out of cell service zones

To see why our software is trusted by 100,000+ service professionals, schedule a call to get a free, live, one-on-one walk-through of how our user-friendly field management platform can help you grow revenue, work smarter, and keep your business operations on track.