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Mastering ServiceTitan

Expert advice from power users

Operations • AI • Industry Insights • Pro Features • 38 minutes

Psychological Safety in Leadership: How Trust Transformed an Entire Company

Operations • Management • Industry Insights • 38 minutes

ServiceTitan Exteriors: Lessons from a Customer Turned ServiceTitan Employee

Rolling out new tech to more than 1,000 technicians means buy-in can't be assumed — it has...

AI • Operations • 37 minutes

ServiceTitan Exteriors: Lessons from a Customer Turned ServiceTitan Employee

Dan Lizette spent years running process improvement at a plumbing and HVAC shop before joi...

Operations • Management • 36 minutes

ServiceTitan Vocabulary: The Foundation of Accurate Reporting

In this episode, we break down why mastering ServiceTitan vocabulary is the first step tow...

Operations • AI • 33 minutes

How Three People Handle Calls for a 65-Person Team With AI Voice Agent

Three office staff. Sixty-five electricians. One voice agent booking estimates around the ...

Industry Insights • General Resources • 28 minutes

Get More Out of ServiceTitan: The Resources You Might Be Missing

Most contractors use a fraction of what's inside ServiceTitan. Sena Sadeghi breaks down ev...

Contact Center Pro • Operations • AI • 25 minutes

How Contact Center Pro Improves Booking Rates and Reduces Abandoned Calls

Running a shared call center across multiple companies means one missed call can fall thro...

Operations • Business Tips • Industry Insights • 26 minutes

Service Agreements 101: Setup, Structure, and Increased Profitability

Most service agreements stop at scheduling. David Helms of Edd Helms Air Conditioning and ...

Operations • Productivity • Management • 23 minutes

Navigating the New Dispatch Board: Efficiency at Your Fingertips

The ServiceTitan Dispatch Board just got a full rebuild — here's what changed, why it chan...

AI • Operations • Management • 26 minutes

AI Readiness: Preparing Your Foundation for ServiceTitan AI

Most contractors want AI Voice Agents before their data, dispatch board, or call handling ...

Scheduling Pro • Dispatch Pro • Operations • 26 minutes

Spring Scheduling Tactics: Dispatching, Weather, and Gut Feelings

Spring is the last window contractors have to load their boards with maintenance calls bef...

Operations • Industry Insights • 38 minutes

How to Implement ServiceTitan's New Construction Workflows

James Beyer ran two systems for years. Then he moved his entire construction operation int...

Marketing • Marketing Pro • AI • 23 minutes

Spring Marketing Tactics: Ramping Up for Maintenance Season

Learn how to leverage Marketing Pro for cost-effective campaigns, starting with emails and...

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About the Show

Mastering ServiceTitan is a podcast where top service professionals share the tips, tricks, and tactics they use to succeed in their industry. Hosted by Josh Lu, this podcast is brought to you by ServiceTitan—the leading home and commercial field service software.

Episodes will feature stories and strategies to help contractors grow and scale their service business.

Get on the show!

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