Commercial Contractor Playbook
Life in the trades is a journey. From starting before sunrise to middle-of-the-night calls, from emergency service to months-long projects, there’s no end to the challenge, or to the reward for a job well done.
Contractors deliver for their customers, every day. At ServiceTitan, our goal is to help you succeed in that task — because your success is our success.
This Commercial Contractors Playbook pursues that goal by sharing best practices from our team, as well as some of the top leaders in our industry. And because servicing commercial customers is a challenge unto itself, the requirements for success are unique from home services.
In this Playbook, you’ll find tips and guidance for how to use ServiceTitan software to handle those unique challenges, to make you more efficient and profitable, and to see what’s going on with every contract, project and job, in real time.
The Playbook will continue to evolve, because our journey — just like yours — never ends.
Get StartedCHAPTER 3Get Started
Setting Your Company Up for Success
How ServiceTitan Can Improve Efficiency and Profitability
CHAPTER 5Get Started
Setting a Path to Maximum Profitability
Labor Rate to Cover Overhead Costs
CHAPTER 6Get Started
Billing Structure: Determine Your Pricing
Pricing for Profit: Flat-Rate Pricing vs. Time + Materials
Pros and Cons of Flat Rate vs. Hourly Pricing
How Does Flat Rate Pricing Work?
CHAPTER 7Get Started
Marketing Practices
How to Respond to a Poor Review
How to Generate More Positive Reviews
CHAPTER 12Get Started
Keys to Success in the Office
Closing Timeline: Best practices