The end-to-end platform powering commercial contractors

Why Choose ServiceTitan Over BuildOps?

1. Industry-Leading Community, Training Resources, Onboarding, & Customer Support

Compared to BuildOps, ServiceTitan offers more resources that help our users develop greater industry expertise, get maximum usage out of our product, and learn how to implement best practices to grow their businesses and revenue.

ServiceTitan users get exclusive access to:

• Dedicated Support Teams: A personal support team to address specific questions and concerns. 

• Comprehensive Training and Onboarding: Extensive training and onboarding for new users to help them understand the software and utilize its features effectively. 

• Titan Exchange: A cloud-based platform for sharing assets such as contracts, templates, checklists, and other valuable information.

• TitanAdvisor: With personalized feature recommendations and focused, step-by-step guidance, TitanAdvisor takes the guesswork out of choosing the right ServiceTitan features for your business, so you get the results you want. 

• ServiceTitan Community: A users-only message board where ideas for our software and business in general are shared. 

• Free Peer-Group Training: A program run by ServiceTitan employees through Ember and Spark sessions, designed to share best practices.

• Certified Admin Program: Our Certified Administrator program provides a structured approach to increasing knowledge of ServiceTitan, as well as constant and continuing education on the software.

Business owners and operators, particularly in the core industries that ServiceTitan was built to support (HVAC, plumbing, electrical, etc.) find these resources to be absolutely invaluable for getting the most out of our platform, as well as staying up to date with best practices and strategies that are working for other companies. 

For example, here are some testimonials from people in the ServiceTitan Community:

• “ServiceTitan Community has had a massive impact on our growth as a company. We have created connections, gleaned ideas/strategies, and grown exponentially. That may have never happened without the network that Community provides.”

• “The ServiceTitan community provides a wonderful opportunity for networking. It’s a great place to have questions quickly answered. You can search by keywords to pull up resources and, if these can’t answer your question, you can post your question as a discussion and have other users help. Having the community helps all ServiceTitan users to feel connected to one another! I love the ideas page where we can post our ideas about the direction we would like to see the software go. This helps us feel like valued customers when we can influence the future of the software!” 

2. Proven Scalability

ServiceTitan can support businesses of all sizes, from small to enterprise-level operations. This is exemplified throughout our platform in numerous ways:

• Support for multiple business divisions, business units, and properties: We offer features to support residential and commercial service, as well as construction divisions. We support multi-tech jobs, multi-location shops, and roll-up reporting to track metrics across your operation.

• System consolidation/all-in-one functionality: We bring the functions of standalone systems into one connected software solution. No alternatives combine field service management software (FSM), construction management software, CRM, ERP, and financial technology (fintech) capabilities to deliver an unmatched experience for growing businesses. 

• Enterprise Hub — at the center of the ecosystem & tech stack: With ServiceTitan Enterprise Hub, features such as roll-up reporting, roll-up dashboards, a centralized contact center, and Marketing Pro Enterprise promote efficiency and profitability across every branch of your business. From our 30+ direct integrations to open APIs, we provide a seamless connection to third-party platforms to not only ensure real-time data syncing but also make ServiceTitan the source of truth for your data.

• Infrastructure to support you as you grow and scale: We’ve been the leading software of the trades for over 10 years and are backed by leading investors. With quarterly releases, we’re continuously delivering new features and improvements right to your account, so you know your business is running with the latest innovation in the market. Our platform provides the reliability and support that’s needed for a business operating in a 24/7 world. With our historical uptime of 99.9%, ServiceTitan is a partner you can rely on. 

• Security: Protecting customer data is a top priority for ServiceTitan, so we have implemented best-in-class security practices to keep customer data safe based on best practices in the SaaS industry. 

3. Unmatched Investment In Commercial Service Operations

ServiceTitan isn’t adapting residential software for commercial work—we’ve built a true, end-to-end commercial platform from the ground up by sitting shoulder-to-shoulder with contractors. Our commercial leadership team has logged hundreds of shop visits and thousands of field hours to close the gaps you’ve wrestled with for years. 

The result is one connected system—construction, service, and CRM working as one—that gives you speed to insight, speed to action, and speed to results. From a 45-minute work order to eight-figure projects, you get a rock-solid foundation designed to raise margins, eliminate manual busywork, grow recurring revenue, and capture more pull-through.

How it shows up in your day-to-day: 

• Field-to-office workflows that actually move at field speed. 

• Foremen flag issues once, and project managers see RFIs, change orders, schedules, and project P&L updates in real time. 

• Controllers close faster with an automated three-way match that clears 80%-90% of bills. 

• Techs scan and log equipment, launch guided checklists, and auto-create sales opportunities—no slip-through. 

• Agreement Autodraft turns equipment data into ready-to-sign contracts in a few clicks, while a modern customer portal accelerates approvals and payments (customers pay 24% faster after creating an account). 

• With Atlas AI plus our Convex-powered commercial CRM, your team gets auto-prioritized leads, automated “plays” (like warranty-to-agreement handoffs), and quoting embedded directly in your operating system—so sales and field execute together.

This investment is already paying off: On ServiceTitan, commercial contractors collectively drove nearly $3B in project revenue last year, increased on-time completion by 8%, expanded margins by two percentage points, and generated 4 times more pull-through than industry averages. We believe every project can run closer to 25% gross margin (vs. the 19% norm), that you can cut manual “search and reconcile” time in half, and that maintenance can account for well north of 50% of service revenue with $4-$5 of pull-through for every $1 under agreement. 

If you’re ready to own the entire property lifecycle—and grow faster with stronger margins and more predictable revenue—ServiceTitan is the partner building that future with you.

Commercial-Specific Feature Highlights

Commercial Sales Pipeline Management to Track and Close More Deals

ServiceTitan’s commercial CRM functionality brings order to the chaos by letting you manage every sales opportunity in the same system you use to run your jobs.

Key CRM capabilities include:

• Opportunity Tracking: From site surveys to proposal follow-ups, track and manage your pipeline in one place, fully integrated with the rest of your operations.

• Sales Meeting-Ready Reports: Out-of-the-box reports let sales managers see performance by rep, review pipeline health, and track closed vs. lost deals.

• Task Assignment by Sales Stage: Assign next steps automatically as opportunities move from New to Proposal Sent to Won—keeping your sales team organized and accountable.

If your business is looking to streamline your commercial sales process, reduce manual data entry, and gain full pipeline visibility, ServiceTitan’s CRM gives you the tools to close more deals with less friction.

Service Contracts and Maintenance Agreements

Our service agreement features make it easy to create, manage, and track recurring service agreements that drive predictable revenue and strengthen customer relationships. Build customized agreements with flexible pricing, automated billing schedules, and detailed scopes of work—all from a single dashboard.

Easily schedule recurring maintenance visits, manage invoices, and monitor agreement performance with real-time budget vs. actuals insights. The Service Agreements dashboard also helps you track profitability, materials, and equipment so you can spot opportunities to improve margins and deliver more value to your customers.

Inventory Management: Built-In Workflows For Inventory Tracking, Replenishment, Purchase Orders, and More

ServiceTitan is one of the only FSM platforms that has true purchasing and inventory management capabilities. We help contractors employ automations that help them track warehouse counts, ensure trucks are always stocked, and generate purchase orders automatically when materials are running low. 

Appointed staff can access and leverage a suite of tools to optimize inventory and purchase order management, including:

• Inventory Overview: See big-picture numbers, such as total inventory valuation and total number of items, or drill down into individual inventory items for further detail.

• Replenishment: Easily track equipment and materials in your trucks and warehouse with automatic updates that reflect the number of items needed for replenishment in a given location.

• Purchase Orders: Users can initiate the requisition of equipment and materials for jobs right from within the estimate screen. They can then create and send purchase orders to the appropriate vendors, and track those orders through fulfillment. Inventory data automatically updates to reflect all POs.

• And more: This feature set also includes workflows for managing adjustments, returns, warranty parts tracking, and more. 

In addition, with the introduction of our Inventory App, customers can leverage barcode scanning to automate these processes even more. 

Project Management: Easily Monitor Job Costs and Manage Complex Projects

With ServiceTitan, service businesses can view commercial or construction project financials in real time via the project page. 

For any given project, they can view a set of financial tables, including:

• Project Summary: An overview table containing the high-level details of their project, such as the amounts and percentages completed of their contract sum, expenses, cost to complete, total earned, total retainage, total invoiced, etc.

• Budget vs. Actual: An in-depth look at budgeted versus actual expenses, including the variance and percentage of the budget used.

• Expense Details: A detailed breakdown of all expenses for the project, and the ability to drill down into individual line items to track expenses at a granular level. 

These tables are updated automatically throughout the project as expenses occur, work is completed, invoices are received, etc. And from this same page, service contractors can take a variety of key actions that include building estimates, adding invoices or applications for payment, requisitioning equipment and materials, and more.

With these tools, commercial subcontractors gain a significant leg up in maximizing efficiency and maintaining profitability on longer-term projects. 

Technician Mobile App

ServiceTitan’s Field Mobile App (compatible with Android and iOS devices) equips technicians with everything they need for job management, boosts sales, and delivers a better customer experience—right from their mobile device. Techs can prepare for jobs, access customer and equipment history, log findings, and manage appointments in real time.

Built-in sales tools and a user-friendly interface make it easy to present estimates, upsell services, and close more deals, while Titan Intelligence automates tasks like generating invoice summaries and suggesting upgrades. Techs can process payments on-site, offer financing options, sell and renew memberships, and manage construction projects directly from the field.

With offline capabilities and a seamless connection to the office, the mobile app keeps your team productive and ensures every job runs smoothly from start to finish.

Estimates and Proposals

ServiceTitan makes it easy to create, present, and manage estimates and proposals for residential, commercial, and construction jobs—all in one platform. Build estimates from the office or the field using pre-built templates or start from scratch, with pricing that automatically syncs to your native pricebook for up-to-date equipment, materials, and labor costs.

Track and follow up on unsold estimates to close more deals, combine estimates into larger proposals for complex projects, and seamlessly connect them to surrounding workflows like job costing, requisitions, and billing. ServiceTitan streamlines the entire estimating process to help you win more work and protect your margins.

Accounting and Financial Management

ServiceTitan simplifies accounting by centralizing invoicing, payment processing, and financial reporting in one platform. Manage accounts receivable with tools for creating invoices, tracking customer payments, and generating AR aging reports. Stay on top of accounts payable by monitoring bills, vendor credits, and outgoing payments.

Seamless integrations with QuickBooks, Sage Intacct, Viewpoint Vista, and other accounting platforms ensure your financial data syncs automatically, while Touchless Integration eliminates manual batching and posting. Advanced features like AIA-style progress billing, retainage tracking, and a detailed accounting audit trail give you complete control and transparency over your financial workflows.

Customer Portal

The ServiceTitan Customer Portal allows your customers to take self-service actions based on the data you already have in ServiceTitan. This includes paying invoices, accepting estimates, self-scheduling, and getting information on upcoming appointments, work history, and service agreements or memberships. 

Customizable Dashboards and Reporting

ServiceTitan’s reports and dashboards give administrators and managers a real-time, high-level view of their operations—all in one place. Track sales, revenue, job volume, technician performance, and marketing results with prebuilt dashboards that surface the KPIs that matter most.

Quickly spot trends with month-over-month and year-over-year financial insights, monitor unsold estimates and contract opportunities, and keep tabs on technician productivity and marketing ROI. Interactive charts, drill-down reports, and customizable filters make it easy to understand what’s driving growth and where to focus next.

Want a Live Walk-Through of ServiceTitan’s All-In-One Platform?

The features we’ve discussed throughout this section are just some of the areas where ServiceTitan’s platform helps commercial service businesses streamline and automate operations. 

We also offer tools for scheduling and dispatching, automated customer notifications, time tracking, and more.

To see why our software is trusted by 100,000+ service professionals, schedule a call to get a free, live, one-on-one walk-through of how our user-friendly management platform can help you grow revenue, work smarter, and keep your business operations on track. 

Curious how we compare to other field service management solutions? Visit our comparison hub where you can find in-depth comparisons of ServiceTitan versus popular solutions such as Housecall Pro, Service Fusion, Jobber, FieldEdge, and others.