Frequently asked questions
Common questions from commercial contractors evaluating ServiceTitan vs BuildOps.
Who is each platform built for?
ServiceTitan is built for enterprise commercial contractors — mechanical, electrical, plumbing, HVAC, fire, and specialty trades — who operate at mid-market to enterprise scale, typically $10M to $500M+ in annual revenue. It's designed specifically for contractors who run both a construction division and a service division and need them connected in one system. Multi-location operators, multi-trade contractors, and businesses managing both new construction and recurring service agreements get the most out of the platform.
BuildOps is field service management software (FSM) built for commercial service businesses — primarily commercial HVAC, plumbing, and electrical contractors — with a focus on dispatching, scheduling, and work order management. It serves mid-market to enterprise commercial contractors. And while BuildOps handles both commercial field service and construction project management, they’re a stronger fit for service-first commercial contractors.
For contractors who need construction closeout to automatically feed service agreements, equipment history, and recurring billing in one system, ServiceTitan's platform goes meaningfully further.
Who should choose ServiceTitan?
Contractors running both a construction division and a service division who need them connected in an all-in-one software solution
Operations across multiple locations, branches, or business units who need consolidated visibility
Projects with complex billing — AIA, progress, retainage, lien waivers, certified payroll
Enterprise accounting needs beyond QuickBooks — Sage, Spectrum, Viewpoint
Multi-trade contractors across HVAC, plumbing, electrical, fire, and specialty
Companies looking to grow recurring service agreement revenue alongside construction
What type of training resources and customer support does ServiceTitan offer?
Compared to BuildOps, ServiceTitan offers more resources that help our users develop greater industry expertise, get maximum usage out of our product, and learn how to implement best practices to grow their businesses and revenue.
In addition to our extensive knowledge base, ServiceTitan users get exclusive access to:
Dedicated Support Teams: A personal support team to address specific questions and concerns.
Comprehensive Training and Onboarding: Extensive training and onboarding for new users to help them understand the software and utilize its features effectively.
Titan Exchange: A cloud-based platform for sharing assets such as contracts, templates, checklists, and other valuable information.
TitanAdvisor: With personalized feature recommendations and focused, step-by-step guidance, TitanAdvisor takes the guesswork out of choosing the right ServiceTitan features for your business, so you get the results you want.
Atlas: ServiceTitan’s AI sidekick for the trades. A simple conversational interface where field and back office staff can get immediate answers about customers, equipment, job history, business performance, and more.
ServiceTitan Community: A users-only message board where ideas for our software and business in general are shared.
Free Peer-Group Training: A program run by ServiceTitan employees through Ember and Spark sessions, designed to share best practices.
Certified Admin Program: Our Certified Administrator program provides a structured approach to increasing knowledge of ServiceTitan, as well as constant and continuing education on the software.
Business owners and operators, particularly in the core industries that ServiceTitan was built to support (HVAC, plumbing, electrical, etc.) find these resources to be absolutely invaluable for getting the most out of our platform, as well as staying up to date with best practices and strategies that are working for other companies.
How does ServiceTitan compare to BuildOps for commercial construction contractors?
ServiceTitan is a full lifecycle platform — supporting new construction, installation, service agreements, and enterprise multi-location management. BuildOps is focused primarily on commercial field service dispatch and work order management. For contractors managing both a construction division and a service division, ServiceTitan provides a unified system that BuildOps cannot fully replicate. For contractors with complex financial operations, ServiceTitan integrates with Sage Intacct, NetSuite, Viewpoint Vista, and more.
Does ServiceTitan support RFIs and submittals for commercial construction?
Yes. ServiceTitan supports RFI and submittal tracking as part of its commercial construction project management capabilities. The platform helps contractors manage project documentation, communicate with general contractors, and maintain compliance records across multi-phase commercial projects — keeping all documentation organized and accessible in the field and in the office.
Does ServiceTitan handle progress billing and AIA billing for construction?
Yes. ServiceTitan offers functionality for progress billing, including milestone-based billing and AIA-style (G702/G703) invoicing structures used in commercial and government construction contracts. Contractors can bill against percentage of completion and scheduled values, track lien waivers, and generate pay applications — all within the platform, without needing separate billing software.
Can ServiceTitan handle job costing for commercial construction projects?
Yes. ServiceTitan includes real-time job costing that tracks estimated vs. actual costs across labor, materials, equipment, and subcontractors at the project level. Commercial contractors gain live-budget vs. actual visibility throughout the project — not just at closeout — so they can address cost overruns before they become profit problems.
Can ServiceTitan manage multi-location commercial construction operations?
Yes. ServiceTitan is built for multi-location enterprise contractors. It provides centralized visibility across all branches with role-based access, consolidated reporting, and per-location profit and loss management. This makes it especially strong for regional and national commercial contractors operating in multiple markets simultaneously, running both new construction and service.
Does ServiceTitan integrate with QuickBooks for construction accounting?
Yes. ServiceTitan has a certified two-way integration with QuickBooks (both Online and Desktop), syncing job costs, invoices, purchase orders, payroll, and customer records in real time. It also integrates with construction-specific accounting software providers, including Sage 300 CRE, Spectrum, and Viewpoint Vista — giving enterprise contractors more accounting options than BuildOps provides.
Does ServiceTitan support change order management for construction?
Yes. ServiceTitan includes change order management workflows that allow field teams and project managers to document scope changes, obtain customer approvals digitally, and automatically update project budgets and billing. This keeps commercial projects financially accurate when the scope evolves — a common challenge on complex commercial projects.
Does ServiceTitan have any AI features?
Yes. ServiceTitan is at the forefront of bringing AI to the trades. With our trade-specific AI features and agents, you get insights to help automate repetitive and simple tasks, predict outcomes, optimize and lower costs, and stay competitive in a world run by data.
What other ServiceTitan features do commercial contractors benefit from?
