Top 10 RazorSync Alternatives for Field Service Businesses

1. ServiceTitan

Source: ServiceTitan

ServiceTitan is an all-in-one, cloud-based software solution designed particularly for growing service businesses in HVAC, plumbing, electrical, general contracting, and others. 

It offers advanced automation for scheduling, invoicing, and customer relationship management (CRM). Let’s take a more in-depth look at some of its features and integrations.

Key features:

• Dispatch & scheduling: Acts as a central hub where managers can assign jobs to technicians with just a few clicks, ensuring no job is overlooked.

• Inventory management: Provides visibility into the exact location and quantity of materials and tools across warehouses and vans.

• Accounting integration: ServiceTitan seamlessly integrates with QuickBooks via Web Connector 2.0, reducing manual data entry.

• Customer experience: Enables two-way communication and provides clients with easy access to their invoices, estimates, and job history.

Key integrations: 

• QuickBooks 

• Viewpoint Vista

• Xero

• Sage Intacct

• Zapier integration

• GPS Insight

When compared to RazorSync, ServiceTitan offers:

• Advanced automation for scheduling & dispatching

• Comprehensive reporting & business insights

• Integrated payment & financing solutions

• Seamless integrations & scalability

Advanced automation for scheduling & dispatching

One of the biggest challenges for field service businesses is managing technician schedules, especially when dealing with last-minute jobs or unexpected delays.

RazorSync partially resolves this challenge with its Scheduling Organization feature that allows users to:

• View field teams and their assignments

• Optimize routes

• Access work orders and team schedules

• Schedule tasks using a drag-and-drop functionality

However, there are still some limitations. Chief among them is that dispatchers still have to switch between screens to find the best techs to assign to specific jobs. This can take up time meant to be used for other tasks.

At ServiceTitan, we created a permanent solution by including intelligent automation features in our Scheduling Software and Dispatch Pro.

For one, the Dispatch Board provides a real-time view of technician availability, job status, and customer requests, allowing managers to assign tasks instantly.

Additionally, unlike RazorSync, which offers only standard scheduling features, ServiceTitan uses automation to minimize idle time and increase job completions. 

The Dispatch Pro feature suggests the perfect technicians for each job, considering their availability, skills, and proximity. 

Also, dispatchers receive notifications whenever technicians exceed the time allotted for a specific job by 10 minutes or more. And when such a delay occurs, ServiceTitan’s Map Routing tool immediately optimizes the tech’s route to minimize disruption to their other tasks. 

This helps reduce fuel costs and ensures technicians arrive on time, improving customer satisfaction.

Comprehensive reporting & business insights

Understanding your business performance is key to growth. Without tracking business performance, you cannot operate profitably and maintain top-level customer service.

ServiceTitan grants business owners access to various reporting dashboards that track key metrics. 

With the Pre-built Dashboards, you can quickly assess your company’s current financial health by finding data related to:

• The revenue generated within a preset time period: weekly, monthly, yearly, etc.

• The total value of missed sales opportunities.

• How customers perceive their services.

• Average job ticket size.

• Lead conversion rate.

Users who need more customized reporting can create Custom Dashboard Modules and program them to hit their inbox at specific times.

Lastly, ServiceTitan provides employee performance scorecards that reveal:

• Completed jobs and revenue generated, broken down by job type and division.

• Productivity based on total hours worked.

• Contribution to the company’s overall reputation based on customer feedback.

Shane Jaeger, president of operations at the Texas-based Lawton Group says these performance reports help his team track their performance and improve. 

“Everyone on the team has a goal, all the way down to apprentices, and they have to get those reports,” he says. “If they don’t know where they’re at, they don’t know where they’re going to go.”

You can use these reports to identify employees who might be struggling, then pair them with a more experienced colleague or sign them up for a training program. This way, everyone meets preset performance standards, ensuring operational efficiency.

Integrated payment & financing solutions

Like ServiceTitan, RazorSync integrates with multiple payment processors, enabling field techs to accept credit cards, ACH payments, and mobile payments without hassle.

However, ServiceTitan goes a step further to integrate with third-party financing providers in Canada and the USA. Customers who can’t afford high-ticket jobs can apply with the assistance of field techs and receive on-the-spot approvals. 

This makes it easier for service companies to close high-ticket jobs and earn customers’ loyalty.

Further enhancing ServiceTitan’s payment processing tool is the Account Reconciliation feature that:

• Deposits checks and credit card payments into your bank account 24 hours later, saving employees the hassle of queuing up to deposit cash.

• Reconciles your electronic and bank deposits, eliminating the headache of manually reconciling accounts. Even better, ServiceTitan auto-generates detailed reconciliation reports once the process is finished.

• Processes refunds directly in ServiceTitan instead of paying for third-party platforms.

These features give businesses complete control over their finances.

Seamless integrations & scalability 

The right software is the one that can scale with you. This is what ServiceTitan offers, with its third-party integrations, such as:

• QuickBooks for accounting

• Google Local Services Ads for marketing

• GreenSky and Wells Fargo for financing

• Verizon and GPS Insight for accurate location reporting

This allows the ServiceTitan platform to collect data from other platforms and adapt to your company’s needs.

Explore Other ServiceTitan Features

The features we’ve covered above are just scratching the surface; we have tools for marketing, job management, field service management, invoicing, job scheduling, inventory management, and so much more.

2. Housecall Pro

Source: Housecall Pro

Housecall Pro is a user-friendly mobile app and web-based software solution. It’s designed specifically for small businesses in the service industry, making it easier for service professionals to manage and grow their businesses.

With it, service businesses can manage various business tasks using the following features:

Key features:

• Invoicing: Simplifies billing with digital invoicing, automatic reminders, and seamless integration with QuickBooks. ​

• Scheduling: Users can set up new and recurring jobs, organize calendars, and manage jobs. ​

• Dispatching: Uses advanced technology to track employees and automatically assign the right technician to each job. ​

• GPS tracking: Lets users track service vans and offer customers near-accurate ETAs.

• Online booking: Empowers customers to book services online 24/7, improving convenience and increasing job bookings.

Key integrations: 

• QuickBooks

• Thumbtack

• Wisetack

• Google Local Services

• Zapier

However, when compared to Housecall Pro, ServiceTitan offers:

• A pricebook feature designed to help businesses boost their revenue. By integrating with top supplier catalogues, ServiceTitan enables businesses to price jobs profitably. 

• Smart tags that make it easy to organize and track information. These tags can also be applied to customers, jobs, and equipment based on user-defined settings. 

• A mobile app with offline functionality, so technicians can keep working even when they’re out of service range. They can pull up complete customer histories and listen to call recordings.

3. Jobber

Source: Jobber

Jobber is a cloud-based software designed to help home and commercial service companies manage their operations more effectively. It focuses on job management, invoicing, and customer relationship management.

To better understand how it compares to ServiceTitan, take a look at its key features below.

Key features:

• Client management: Maintain detailed client profiles, including contact information, job history, and communication logs.

• Quoting and invoicing: Create professional quotes and invoices using templates. The platform also supports electronic approvals and signatures.

• Scheduling and dispatching: Easily reschedule jobs using the drag-and-drop calendar.​

• Online booking: Clients can book appointments directly through an online portal, which integrates with the scheduling system. ​

• Mobile app: Jobber offers mobile applications for both iOS and Android devices. Field technicians can use them to access job details, track time, and communicate with the office.

Key integrations: 

• QuickBooks Online

• Zapier

• Payment Processors

• MailChimp

• Braintree

However, when compared to Jobber, ServiceTitan offers:

• Automation of every core business function, like scheduling, dispatching, invoicing, work order management, and more.

• Features like online booking, automated reminders via text or email, and integrated financing options that boost customer satisfaction.

• Supervisors and dispatchers can upload forms and checklists that technicians must complete before moving to the next stage of the project. 

4. Service Fusion

Source: Service Fusion

Service Fusion is a SaaS solution that provides tools such as job scheduling, GPS tracking, and employee scheduling. Although it includes some extra features, it’s designed primarily for automating key field service tasks.

Using the platform, team leads and managers can assign jobs to technicians, who are automatically notified. On the job site, technicians can use the mobile app to collect payments, update clients, and confirm specific details.

Here are some key features available in Service Fusion:

Key features:

• Scheduling and dispatching: Provides insight into who’s available and where they are, reducing delays and making sure jobs get done on time. At the same time, the scheduling system lets you assign jobs in seconds.

• Estimate creation: Create and send detailed estimates customers can instantly approve. Plus, technicians can update or approve estimates on the go.​

• GPS tracking: View your tech’s real-time locations, helping dispatchers make better routing decisions. ​

• Invoice and payment: By integrating with QuickBooks and FusionPay, Service Fusion lets customers pay online, in person, or even set up recurring payments.

Key integrations: 

• PulseM

• Service Nation

• Profit Rhino

• Out of the Box

• PaySimple

However, when compared to Service Fusion, ServiceTitan offers:

• Comprehensive project and task management that lets team leads assign tasks, track progress, and communicate with field techs. 

• AI algorithms that automate tasks such as capacity planning, task assignment, and route optimization.

• Detailed data insights via pre-built and custom performance reports, which are delivered directly to the user's inbox.​

• Unlike Service Fusion, which requires a third-party add-on for call recording, ServiceTitan has a built-in Call Recording feature. This provides historical records to coach new and struggling employees, ensure quality standards are adhered to, and settle legal disputes.

5. FieldEdge

Source: FieldEdge

FieldEdge is a field service management software designed especially for HVAC, plumbing, locksmiths, repair, and electrical businesses. The platform improves operational efficiency through advanced automation and CRM tools.

With FieldEdge, field techs can use the mobile app to record the current stage they’re in the job cycle. Project managers and other upper-level employees can then track their progress using project statuses (e.g., working, paused, or completed).

Here are other features available in FieldEdge:

Key features:

• FieldEdge payments: Simplifies payment collection by allowing technicians to invoice and accept payments directly in the field.​

• Proposals and quoting: Technicians can generate and present customized proposals on-site. This closes sales quicker. ​

• Scheduling and dispatching: Features like smart dispatching and location mapping ensure jobs are assigned efficiently.

• Marketing and email: Provides tools for creating and sending personalized emails to customers.

Key integrations: 

• QuickBooks 

• Mailchimp

• Docusign

• Broadly

• Twilio

• PulseM

However, when compared to FieldEdge, ServiceTitan offers:

• The option to identify and follow up on unsold estimates, no third-party integrations required.

• Automated calculation of commissions and spiffs, thereby streamlining payroll processes.

• Two-way communication channels between customers and employees, all without third-party add-ons. ​

• The option for field technicians to check a customer's complete history, including proper details, call recordings, etc.

6. WorkWave

Source: WorkWave

WorkWave helps you manage everything in one place (scheduling, routing, payments, and customer communication). It’s built to save time, cut down on paperwork, and keep your operations running smoothly.

Key features:

• Smart route optimization: Provides the best routes for technicians, reducing travel time and fuel costs.

• Easy payment processing: WorkWave supports credit cards, automated invoicing, and even daily direct deposits.

• Customer self-service portal: Customers can schedule appointments, track services, and make payments online on their own.

Key integrations: 

• QuickBooks

• GPS Tracking

• CRM Tools

However, when compared to WorkWave, ServiceTitan offers:

• Personalized dashboards that contain only data that matters most to your business.

• Built-in features like automated follow-ups for unsold estimates and marketing campaign tracking, helping you bring in more leads and close more jobs.

• Better reporting that allows you to track performance, monitor revenue, and even set up automatic reports.

7. ServiceM8 

Source: ServiceM8

ServiceM8 is a cloud-based field service management software. It helps small businesses streamline their operations from the initial customer inquiry to job completion and payment.​

Below are some of its key features.

Key features:

• Job management: Lets users manage jobs, from the moment a customer calls to scheduling, quoting, job completion, invoicing, and payment.

• Scheduling & dispatching: You can access your full schedule of jobs wherever you are, and receive automatic reminders about upcoming bookings. ServiceM8 will notify you 5 minutes before you need to leave, automatically taking travel time into account.

• Quoting & invoicing: Users can create professional quotes and invoices in seconds. These can be sent to customers via mail, email, or SMS.

• Payment processing: You can take diverse forms of payments directly through the ServiceM8 app. Customers can even pay online.

Key integrations: 

• QuickBooks Online

• Xero

• Zapier

• MYOB

However, when compared to ServiceM8, ServiceTitan offers:

• The option to identify and follow up on unsold estimates. You can also fill customizable "Good, Better, Best" estimate templates with images and videos and present them to clients.

• The ability to identify the exact marketing campaigns bringing in customers. The system provides clear ROI reports, so you know where to invest your marketing budget.

• A customer portal where homeowners can book appointments, track their history, approve quotes, and settle invoices.

8. FieldPulse

 Source: FieldPulse

FieldPulse is a field service management (FSM) software designed to streamline operations for service businesses. The platform helps businesses improve customer satisfaction and drive growth.

Key features:

• Dashboards & reporting: FieldPulse offers over 60 pre-built reports for monitoring performance metrics.

• Pricebooks and proposals: Lets you create professional proposals and invoices. Field techs can also generate accurate estimates on-site.

• Custom workflows: Recognizing that every business has unique processes, FieldPulse allows you to tailor workflows to match your specific needs. 

Key integrations: 

• QuickBooks

• Zapier

• CompanyCam

However, when compared to FieldPulse, ServiceTitan offers:

• Automation tools that optimize technician routes, reduce travel time, and ensure jobs are assigned efficiently. This way, service companies can complete more jobs with fewer staff and less time.

• Tracking revenue, technician productivity, and job completion trends in real-time. 

• Unlike FieldPulse, ServiceTitan integrates directly with financing platforms. Customers can pay online or through mobile devices.

9. Smart Service 

 Source: Smart Service

​Smart Service is a cloud-based field service management solution. It offers tools to sell, schedule, route, and invoice jobs efficiently so teams can stay connected and thrive.

Key features:

• Marketing: Run email campaigns and track leads. It also empowers customers to book online.

• Scheduling: With Smart Service’s drag-and-drop scheduler, you can quickly assign jobs, adjust appointments, and send real-time updates to your team. 

• Work order management: Technicians can access their schedules, update job statuses, and submit forms directly from their mobile devices.

• Billing, invoices & payments: Integrates with QuickBooks, allowing businesses to generate invoices and process payments effortlessly.

Key integrations: 

• QuickBooks

• Dropbox Business

• Google calendar

• The New Flat Rate

However, when compared to Smart Service, ServiceTitan offers:

• A full-featured mobile app for both iOS and Android. Technicians can access customer details, past job histories, and invoices right from their phones, making it easier to provide great service in the field.

• Over 150 built-in and customizable reports. Business owners can track revenue, job performance, and technician efficiency in real time. 

• The option to send and receive text messages to and from customers. This makes it easier to keep customers updated about appointments or service changes.

10. Simpro

Source: Simpro

Simpro is a field service management software designed to streamline operations by connecting field staff to the office. 

It’s known to improve job management, project overview, asset tracking, and customer relations, thereby ensuring a seamless workflow from start to finish.

Key features:

• Estimating and quoting: Simplifies the process of creating accurate estimates and quotes.

• Customer management: With its integrated CRM capabilities, Simpro helps manage customer information, track communication history, and maintain strong customer relationships. ​

• SMS management: Facilitates effective communication with both customers and field staff. This, in turn, reduces misunderstandings and facilitates quick updates. ​

• Data automation: Automates data entry and other repetitive tasks.​

• Maintenance planning: Assists in scheduling recurring service appointments.

Key integrations: 

• Podium

• HubSpot

• Mailchimp

• Xero

• Google calendar

• Quickbooks

However, when compared to Simpro, ServiceTitan offers:

• All client information, job history, and interactions in one place. This means businesses can provide better service, follow up efficiently, and keep customers happy. 

• Real-time dashboards and reports that break down revenue, job trends, and technician efficiency at a glance. Simpro has reporting tools as well, but they require more customization, which can take extra time to set up.

• Seamless payment processing, allowing customers to pay through multiple methods, including financing options with instant approvals. This flexibility helps businesses close more deals.

What Is the Best Free RazorSync Alternative?

When you're looking for a free RazorSync alternative, it's important to consider what features are most essential for your business. 

• Do you need mobile access for your technicians? 

• Do you need to be able to track your inventory? 

• Are you prioritizing the ability to manage techs?

Make a list of your must-have features, and then start exploring the options that are available.

Software companies like ServiceTitan offer free demos or even free trials to get you started. These plans often come with basic features like scheduling, invoicing, and customer management. 

While they might not have all the features of a paid plan, they can be a great way to get your business off the ground without breaking the bank. 

Ultimately, the best free RazorSync alternative is the one that meets your specific needs and helps you run your business more efficiently. 

Once you've found a package that works for you, you can always upgrade to a higher plan as your business grows and you need more features.

Here are some RazorSync alternatives with free trials:

• Fergus (trial lasts 14 days)

• Housecall Pro (trial lasts 14 days)

• Jobber (trial lasts 14 days)

• Kickserv (unlimited free trial)

• Reachout Suite (trial lasts seven days)

• Workever (unlimited free trial)

What Is the Best RazorSync Alternative for Small Businesses?

Running a small field service business comes with its own unique challenges. You need software that's affordable, easy to use, and packed with features that will help you streamline your operations. 

Here are three top options for small businesses looking to switch from RazorSync:

• ServiceTitan: ServiceTitan offers all-in-one functionality, such as advanced scheduling, dispatching, GPS tracking, comprehensive reporting, and integrated payment solutions. Plus, it has more to offer than all other alternatives. 

• Housecall Pro: This is a budget-friendly field service management software with intuitive scheduling, job tracking, and customer invoicing. It offers a free trial and lower-cost plans, making it a great choice for startups and small teams. 

• Jobber: Known for its user-friendly interface, Jobber provides strong scheduling, invoicing, and customer communication features at an affordable price. It integrates well with accounting software like QuickBooks, making financial management easier for small businesses. 

Over to You!

Choosing the right field service management software depends on your business’s unique needs. 

While RazorSync has its strengths, these 10 alternatives provide excellent features for scheduling, automation, and customer relationship management. Each of these tools can improve your efficiency and simplify operations, depending on your priorities (cost, customer feedback, or specific functionalities).

If you're looking for a powerful, all-in-one solution, ServiceTitan remains the top choice. Here’s one of our clients describing their experience with us:

“Since signing on with ServiceTitan, not only have we grown the bottom line of the company, but we’ve also been able to do things like transform the culture of this place and really scale our business to take us into the next 20 years of Rainforest Plumbing and Air.”

Want to see how it can change your field service business? Get started today!

ServiceTitan is a comprehensive software solution built specifically to help service companies streamline their operations and substantially elevate the trajectory of their business. Our comprehensive, cloud-based platform is used by thousands of roofing, HVAC, electrical, garage door, and plumbing companies nationwide—and has reported a 25 percent revenue increase in just their first year with us.