Specify specific messaging around dispatch fees.
AI Virtual Agent
Turn every call into a booked job with AI that knows your business
With the only AI built exclusively for the trades, contractors now have real-time booking, native workflows, powerful customization, and compatibility with any phone system. This is your chance to never miss another job.
Experience AI-powered booking in action
Talk with our AI Virtual Agent to experience AI-powered booking in real-time or watch a demo to see how ServiceTitan data powers accurate booking on every call.
Call the AI Virtual Agent live and see how it handles real calls
Experience how the AI Virtual Agent greets customers, gathers info, and books jobs instantly.
See an AI Virtual Agent book a customer call
Watch our AI Virtual Agents use real-time data to ensure jobs are booked correctly.
Let your CSRs focus on what matters
Our fully native AI Virtual Agent lets you configure, customize, and review performance side-by-side with live CSRs. Free your team to handle high-value work, book more jobs, and grow revenue without adding any staff.
Get started in minutes, not months
ServiceTitan AI Virtual Agent only takes 20 minutes to implement and is designed to start accurately and efficiently, booking calls on day one.
Touchless, accurate booking
With ServiceTitan’s Adaptive Capacity feature, AI Virtual Agent can book every job according to job type, location, required skill sets, and more. Trust your AI Virtual Agents to always be on, always be accurate, and always serve customers efficiently.
[The AI Virtual Agent’s] booking rate is anywhere from 80% to 85%. She’s never gone below that. Her average talk time is always under 5 minutes.”
Nicole Little
Director of Residential Service, Northwinds Services Group
Powerful tools, zero setup hassle
Get a complete set of features built for Contact Center Pro or any phone system with no extra setup required. Easily configure, manage, and optimize AI Virtual Agent for seamless performance from the very start.
The same agent scorecard, dashboards, call flyouts and call types you’re used to—all within ServiceTitan.
The tools you need to grow your business
Give your team a powerful set of AI-driven features that help handle routine tasks and let them focus on providing stellar customer service.
Real call volume, real results
AI Virtual Agent delivers measurable impact from actual calls and actual contractors.*
*Pilot program represents early results. Individual results may vary based on several factors. Past performance does not guarantee future results.
90%
Booking rate
(capacity adjusted)
70%
Booking rate (overall)
0
Wait time
Frequently asked questions
How does the AI Virtual Agent book jobs accurately?
The AI Virtual Agent uses real-time ServiceTitan data—such as customer records, addresses, job types, and availability—combined with your business rules to confirm details and schedule jobs correctly.
Can we review or audit AI-handled calls?
Yes. You can review call recordings, booking outcomes, and performance metrics to ensure accuracy and continuously improve results.
What happens if the AI Virtual Agent can’t handle a call?
If a call falls outside defined rules or requires human judgment, the AI Virtual Agent can escalate or transfer the call to a live CSR.
Does this replace our existing phone system?
No. AI Virtual Agents can work alongside your current phone platform or as part of Contact Center Pro—giving you flexibility without forcing a rip-and-replace.
How long does it take to get started?
Most teams can get started in minutes, not weeks. ServiceTitan AI Virtual Agent are designed, built, and tested to work from Day 1.
Do we need additional integrations or third-party tools?
No. AI Virtual Agent is natively built into ServiceTitan, eliminating the need for third-party add-ons or complex integrations.
Will customers know they’re talking to an AI?
The AI Virtual Agent communicates naturally and professionally. You control how it introduces itself and represents your brand.