7 Top Simpro Alternatives for the Trades in 2025

1. ServiceTitan

Our years of experience, a larger workforce, and industry expertise fuel the development of over 200 new features and improvements yearly to support growing businesses—delivering more than any other software in the market. 

For the past decade, ServiceTitan has revolutionized how contractors operate, making us a solution you can trust to support your business needs today and scale with in the future.

The following are some core reasons for choosing ServiceTitan over Simpro.

1. Deeper US Market Focus

If you’re a US-based business, it’s likely that ServiceTitan is better suited to support you. Our tools and integrations cater specifically to the needs of US contractors, including tax compliance and supplier partnerships. In contrast, Simpro caters more to contractors in Australia, New Zealand, and Europe.

2. Advanced Reporting and Analytics

While Simpro offers some reporting capabilities for service providers to track their key performance metrics, they lack advanced insights and offer less ability to customize reports compared to ServiceTitan. 

Roughly 30+ built-in reports come standard with a ServiceTitan subscription, covering profitability, job costing, and field technician scorecards, to name a handful of the most popular options. But users can also customize reports with targeted filters as specific as their needs, allowing them to gather intel on KPIs like marking ROI, sales process efficacy, and revenue trends.

Plus, our platform allows you to click on any number being reported and trace it back to its source, be that a particular job, invoice, technician, etc. As a result, we empower business owners to have the utmost visibility into their data, and therefore the greatest ability to steer their business toward profitability and growth. 

3. Proven Scalability

ServiceTitan can support small businesses up to enterprise-level operations. This is exemplified throughout our platform in numerous ways. For example:

• Support for multiple business divisions, business units, and properties: We offer features to support residential and commercial service, as well as construction divisions. We support multi-tech jobs, multi-location shops, and roll-up reporting to track metrics across your operation.

• System consolidation/all-in-one functionality: We bring the functions of standalone systems into one connected software solution. No alternatives bring together FSM, CRM, ERP, and financial technology (fintech) capabilities to deliver an unmatched experience for growing businesses. 

• Enterprise Hub — at the center of the ecosystem & tech stack: With ServiceTitan Enterprise Hub, features such as roll-up reporting, roll-up dashboards, a centralized contact center, and Marketing Pro Enterprise promote efficiency and profitability across every branch of your business. From our 30+ direct integrations to open APIs, we provide a seamless connection to third-party platforms to not only ensure real-time data syncing but also make ServiceTitan the source of truth for your data.

• Infrastructure to support you as you grow and scale: We’ve been the leading software of the trades for over 10 years and are backed by leading investors. With quarterly releases, we’re continuously delivering new features and improvements right to your account, so you know your business is running with the latest innovation in the market. Our platform provides the reliability and support that’s needed for a business operating in a 24/7 world. With our historical uptime of 99.9%, ServiceTitan is a partner you can rely on. 

• Security: Protecting customer data is a top priority for ServiceTitan, so we have implemented best-in-class security practices to keep customer data safe based on best practices in the SaaS industry. We have compliance with PCI-DSS Level 1 (the highest security standards for handling credit card payments), AICPA SOC 1 Type I (financial reporting controls), and AICPA SOC 2 Type II (ensuring data security, availability, and privacy are consistently maintained over time). ServiceTitan’s formal security program is detailed in its independent third-party SOC-2 audit report and ServiceTitan’s Security and Privacy Documentation. ServiceTitan’s Security and Privacy Documentation and independent third-party audits demonstrate the advanced security framework that ServiceTitan uses to protect customer data. 

4. Superior Customer Support and Community Resources

Compared to Simpro, ServiceTitan offers more robust customer support, community, and training resources that help our users develop greater industry expertise, get maximum usage out of our product, and learn how to implement best practices to grow their businesses and revenue.

For example, ServiceTitan users get exclusive access to:

• Dedicated Support Teams: A personal support team to address specific questions and concerns. 

• Comprehensive Training and Onboarding: Extensive training and onboarding for new users to help understand the software and utilize its features effectively. 

• Titan Exchange: A cloud-based platform for sharing assets such as contracts, templates, checklists, and other valuable information.

• TitanAdvisor: With personalized feature recommendations and focused, step-by-step guidance, TitanAdvisor takes the guesswork out of choosing the right ServiceTitan features for your business, so you get the results you want. 

• ServiceTitan Community: A users-only message board where ideas for our software and business in general are shared. 

• Free Peer-Group Training: A program run by ServiceTitan employees through Ember and Spark sessions, designed to share best practices.

• Certified Admin Program: Our Certified Administrator program provides a structured approach to increasing knowledge of ServiceTitan, as well as constant and continuing education on the software.

Business owners and operators, particularly in the core industries that ServiceTitan was built to support (HVAC, plumbing, electrical, etc.) find these resources to be invaluable for getting the most out of our platform, as well as staying up-to-date with the best practices and strategies that are working for other companies. 

For example, here are some testimonials from people in the ServiceTitan Community:

• “ServiceTitan Community has had a massive impact on our growth as a company. We have created connections, gleaned ideas/strategies, and grown exponentially that may have never happened without the network that Community provides.”

• “The ServiceTitan Community provides a wonderful opportunity for networking. It’s a great place to have questions quickly answered. You can search by keywords to pull up resources, and if these can’t answer your question, you can post your question as a discussion and have other users help. Having the community helps all ServiceTitan users to feel connected to one another! I love the ideas page where we can post our ideas about the direction we would like to see the software go. This helps us feel like valued customers when we can influence the future of the software!” 

5. A Deep Focus On Developing AI Technology for the Trades

ServiceTitan is at the forefront of bringing AI to the trades. With Titan Intelligence (TI), our AI engine, you get actionable insights to help automate repetitive and simple tasks, predict outcomes, lower costs, and stay competitive in a world run by data.

At the 2023 Pantheon conference, we announced 14 new AI-driven features across our Pro Products and Accounting suite. In 2024, we announced several new features that build further on what we’re already providing for trade businesses.

The key difference between ServiceTitan and other solutions when it comes to AI development for the trades is twofold:

1. Access to trade-specific data: AI takes an enormous amount of data inputs to develop effectively, and ServiceTitan benefits from trade-specific data across thousands of customers and locations, giving us a significant advantage compared to other providers.

2. Dedicated AI division: ServiceTitan has an entire division — Data, Titan Intelligence, and AI — that is dedicated to developing these advanced technologies for our customers. We’re developing an AI platform for the trades — not simply a series of chatbots within our software.

ServiceTitan Reviews

According to Software Advice reviews, some pros and cons to consider include:

Pros

• A true all-in-one platform

• Significant customizability and scalability

• Powerful reporting features that drive long-term ROI

Cons

• High price point (particularly for smaller businesses)

• Initial learning curve

• Limited construction takeoff functionality 

Schedule a Free Demo of ServiceTitan’s All-in-One Platform

The features we’ve discussed throughout this section are just some of the areas where ServiceTitan’s platform helps commercial and residential service businesses improve efficiency and profitability. 

We also offer tools for:

• Scheduling and Drag and Drop Dispatching

• GPS technician routing and notifications

• Mobile App (Compatible with Android and iOS mobile devices)

• Service Agreements

• Customer Relationship Management (CRM)

• Estimates and Proposals

• Online Booking

• Work Orders and Job Management

• Billing and Invoicing

• Payment Processing (mobile payments, online payments, etc.)

• Integrations with QuickBooks, Sage Intacct, and Viewpoint Vista Accounting Software

• Timesheets and Payroll

• And more 

2. Housecall Pro

Housecall Pro is a field service management tool for home service businesses. Similar to ServiceTitan, it offers a wide range of features outside of invoicing, such as scheduling and dispatching, estimates, QuickBooks integration, and more. 

According to Software Advice reviews, some pros and cons to consider include:

Pros

• User-friendly and easy to learn

• Responsive customer service and support team

• Wide range of features for streamlining a service business

Cons

• Monthly cost can be relatively high

• Occasional bugs and technical issues

• Not suitable for all business types, such as businesses with more complex project management requirements

3. Jobber

Jobber is a field service scheduling software that also offers a wide range of other features for field service business management. Like ServiceTitan, it offers functionality for estimating, quotes, scheduling, invoicing, and other business processes.

According to Software Advice reviews, some pros and cons to consider include:

Pros

• User-friendly and easy to navigate

• Comprehensive features for managing business operations in the back office and field

• Helpful and responsive customer service

Cons

• QuickBooks integration issues

• Limitations in customization and features

• Cost and pricing concerns

Compared to ServiceTitan

When compared to Jobber, ServiceTitan offers:

• More robust, native pricebook functionality

• In-app access to top industry supplier equipment catalogs

• Extensive marketing functionality that reduces the need for third-party marketing hires

• More flexibility and customization for membership plans and recurring services

• Offline functionality for our mobile app that allows techs to work seamlessly (even when they’re out of cell service zones)

• Deeper reporting capabilities that allow business owners to drill down into the sources of their data

4. Service Fusion

Service Fusion describes itself as an “All-In-One Field Service Management Software.” Like ServiceTitan, it offers a wide range of features, including estimates, customer management, scheduling and dispatching, and more. 

According to Software Advice reviews, some pros and cons to consider include:

Pros

• Comprehensive feature set

• Ease of use

• Helpful customer support

Cons

• Implementation challenges and data migration issues

• Experiences of inconsistent customer support

• Limitations in customization and functionality

Compared to ServiceTitan

When compared to Service Fusion, ServiceTitan offers the following as a part of our base product (while Service Fusion charges extra for many of these features):

• Robust membership billing capabilities (bulk membership billing, and automated monthly or annual billing options)

• Scheduled report automations

• Call booking automations for easier job booking and better customer experiences

• Property data to spot sales opportunities and drive revenue

5. ServiceTrade

ServiceTrade is a field service software specializing in supporting commercial service businesses. Like other FSM software, it offers key features such as scheduling and dispatching, a mobile app for field technicians, analytics for business management, and a variety of other tools for running operations. 

According to Software Advice reviews, some pros and cons to consider include:

Pros

• User-friendly interface for field and office staff

• Excellent customer support

• All-in-one functionality 

Cons

• Occasional technical issues/glitches

• Limitations in reporting and customization

• Customer support issues/limitations

Compared to ServiceTitan

When compared to ServiceTrade, ServiceTitan offers:

• Robust features for residential service businesses whereas ServiceTrade is primarily commercial-focused (i.e. we’re more suitable for hybrid shops)

• Greater capabilities to drill down into reporting data

• A more streamlined call booking process with additional features such as access to property data

• Deeper pricebook functionality that’s natively built into our software

6. FieldEdge

FieldEdge offers a wide range of features like ServiceTitan, including functionality for quotes and invoicing, scheduling and dispatching, service agreements, and more. 

According to Software Advice reviews, some pros and cons to consider include:

Pros

• Manageable learning curve for basic functions

• Helpful customer support

• Comprehensive features for field service businesses

Cons

• Lack of updates/modern features

• Potential gaps in capabilities

• Cases of poor customer service experiences

Compared to ServiceTitan

When compared to FieldEdge, ServiceTitan offers:

• More automation for greater efficiency gains

• Greater scalability

• More robust customer support and community resources

• A deeper focus on developing AI features tailored for the trades

• Extensive workflows to support commercial service

• Extensive workflows to support construction project management

7. FieldPulse

FieldPulse is an all-in-one field service software designed for trade contractors and construction professionals. Its features include job scheduling and dispatching, estimates and invoices, time tracking, pricebooks, inventory management, and more. It also integrates with QuickBooks and other accounting tools to streamline financial processes.

According to Software Advice reviews, some pros and cons to consider include:

Pros

• User-friendly design and intuitive interface

• Responsive customer support

• Comprehensive features and customization

Cons

• Occasional technical issues and bugs

• Limitations within specific features

• Offline mode limitations and connectivity dependence