Templates Guides

Plumbing Service Contract Template: Increase Revenue and Boost Customer Loyalty


Plumbing contracts benefit both your business and your customers, as they generate recurring revenue for your company and give commercial and residential customers peace of mind knowing they have a plumber who will properly maintain and repair their plumbing systems.

Plumbing service agreements, typically billed annually or monthly, build a loyal customer base and often provide discounted rates for plumbing maintenance and repairs.

While a plumbing contract template simplifies the process, it doesn’t solve challenges related to scheduling, dispatching plumbers, or running digital marketing campaigns. For that, many plumbing contractors turn to a comprehensive business solution like ServiceTitan plumbing software.

Read on for a free plumbing contract sample you can download and customize, and details on how ServiceTitan helps service providers streamline their operations and better serve customers.

What is a plumbing service agreement template?

Similar to a proposal template or invoice template, a plumbing contract template is a binding legal document between a plumbing service provider and a customer that lays out the scope of the work for planned maintenance or recurring services, as well as payment terms. The plumbing work typically includes water heater maintenance, seasonal check-ups, fault-finding and rectifying service, and repairs covered under warranties.

A plumbing contract template provides a starting point for plumbers to use when developing contracts for their customers. It’s typically broken out into sections such as type of work, scope of work, payment schedule, project timeline, dispute resolution terms, disclaimers, and blanks for signatures and effective date. 

Plumbers can download a template and customize it to their needs, which may include adding their business contact information, whether they use subcontractors, and how much written notice is required for cancellation.

The #1 newsletter for the trades.

Challenges of plumbing contract agreements

Staying on top of plumbing contracts can turn into a time-consuming task for your office staff, especially if they rely on printable spreadsheets, MS Word, or Google Docs to keep track of all the details. Not to mention many homeowners’ plumbing systems require different services, depending on their contracts.

Current solutions for plumbing service agreements

For creating plumbing maintenance contracts, business owners can start from scratch, hire a law firm to draft contract terms, or use a pre-made template. Whatever works best for your business needs is the right choice, but a template provides a way to save time, money, and headaches, so you can start building loyal customers faster. 

For managing contracts, some independent contractors use paper forms and several different software programs. But manually customizing individual service contracts takes time, increases chances for error, and adds more to your workload.

Plumbing services that use templates in addition to field management software discover how a streamlined workflow increases efficiency, customer satisfaction, and revenue.

Work smarter with a plumbing contract template

A plumbing service agreement template saves time by providing you with a customizable form you can use repeatedly. It includes covered services, discounts, and other contractual details.

Our sample maintenance contract includes key contract, equipment, and payment details to document everything you need in a residential or commercial plumbing contract.

>>To use ServiceTitan’s free plumbing contract template, click here to download the form.

Save the PDF template to your desktop as a new file. From there, you can customize the form with your company name, logo, and contract details.

How ServiceTitan simplifies plumbing service contract management

Easily build, customize, and manage service contracts

ServiceTitan plumbing software makes it easy to create and manage service contracts, and membership agreements, from the office or your mobile device. All contracts live in a single cloud-based hub, so your office staff and technicians can easily access all the details of a customer’s contract.

Since ServiceTitan connects every aspect of your business, you can automatically schedule preventive maintenance services, dispatch the right tech, and send invoices—streamlining the process from start to finish.

Create loyal customers with superior service

Boost customer satisfaction by communicating with customers using their preferred method, whether text, email, or a phone call. Send customers appointment reminders and provide tech tracking, so they know exactly when the tech will arrive.

During the job, techs can access customized maintenance checklists from a mobile device to ensure they address every detail. You can also trigger custom forms for a specific job type or during a certain stage in the job cycle, assuring quality work.

Use tiered contracts to increase revenue

Service contracts enable customers to address plumbing issues before they become serious problems. When it’s time for plumbing system repairs or installation, techs can show customers tiered options from their mobile device and demonstrate the value of a higher-priced option. Customers can e-sign and pay securely by check or credit card, or techs can send them a link to a personalized online payment portal.

When it’s time to renew a service agreement, you can send a performance summary showing revenue, costs, and the number of planned visits. When customers understand the value, they’re more likely to renew and remain your loyal customer.

Grow your business with plumbing contracts

Managing maintenance agreements with paper files and manual processes wastes valuable time and leads to mistakes. Leveraging plumbing contract templates alongside ServiceTitan’s end-to-end business software streamlines all aspects of contract management, so you can focus on delighting customers and growing your bottom line.

>>Ready to see why plumbing contractors trust ServiceTitan to grow their businesses? Schedule a demo today.