Choosing the right software for your business is hard. Onboarding your team and changing how you operate is harder. ServiceTitan is built with that reality in mind, which is why the platform comes backed by a deep learning and support ecosystem designed to carry you from Go-Live through full mastery. The resources below are part of what makes ServiceTitan the right long-term choice, not just a tool you adopt and figure out on your own.
Customer Resource Hub
Your home base for everything post-launch. The Customer Resource Hub is where all ServiceTitan customers can find training, programs, and support in one place. If you’re not sure where to start, start here.
🔗 Explore the Customer Resource Hub
1. Atlas: AI Built for the Trades
Atlas is ServiceTitan’s AI agent, built to help your whole team work faster without digging through menus or waiting on support.
Ask plain questions in plain language: “Show me last week’s revenue report” or “How do I update a price book?”
Useful for office staff and field techs alike, reducing ramp time for new hires and helping veterans surface opportunities they might otherwise miss.
2. TitanAdvisor (TAD)
TitanAdvisor is your in-platform guide to getting more out of ServiceTitan.
Identifies high-impact features you haven’t enabled yet, tailored to your business goals.
Surfaces gaps where you may be leaving revenue on the table.
Provides step-by-step playbooks so you can act on what it finds.
3. Ignite, Ember & Spark Training Sessions
Customers who invest in training grow faster on ServiceTitan than those who don’t. These free, structured programs are designed to meet you where you are:
Ignite Sessions Beginner. Weekly 1-hour sessions covering foundational workflows. Best for new customers or anyone who wants to reinforce the basics.
Ember Sessions Intermediate. Weekly 1-hour sessions focused on increasing platform usage and working through the Launch Stage of TitanAdvisor to raise your TitanScore.
Spark Sessions Advanced. Monthly 1-hour peer discussions on applied best practices, industry trends, hiring, and running a high-performance shop.
4. Back 2 Basics Webinar Series
Back 2 Basics is a free, ongoing webinar series built to help ServiceTitan customers master the fundamentals of the platform.
Sessions run live on a regular cadence and cover specific features: Follow Ups, Memberships, Service Agreements, TitanAdvisor, reporting, and more.
Sessions available on-demand, so new hires can get up to speed on the features relevant to their role without pulling management away from the business.
🔗 Browse the Back 2 Basics webinar library
5. ServiceTitan Academy
Academy is the self-paced learning hub for ServiceTitan.
Structured modules cover everything from dispatching basics to advanced reporting and inventory.
Professional certifications available for employees who want to validate their expertise and grow their role within the company.
🔗 Explore ServiceTitan Academy
6. Knowledge Base
A searchable library of articles, how-to guides, and video tutorials available 24/7. When you need a quick answer during a busy dispatch day, the Knowledge Base is the fastest path to resolution. Documentation is updated as the platform evolves.
7. Customer Success Managers
Your Customer Success Manager is a strategic partner, not just a support contact.
Review your usage data to identify bottlenecks and align features with your quarterly goals.
Proactively surfaces opportunities for growth. They’re invested in your revenue and your long-term success.
8. Customer Support
When something goes wrong in the field or at the office, speed matters. ServiceTitan’s support team is trained on contractor workflows, so you won’t spend time explaining what a price book is. Issues are typically resolved in minutes, not days, so trucks stay rolling and offices keep booking.
9. ServiceTitan Podcasts
Two podcasts built for trades professionals:
Mastering ServiceTitan Platform-focused deep dives on features, updates, and technical workflows.
Toolbox for the Trades Interviews with successful contractors on leadership, growth tactics, and building a business that lasts.
10. Certified Administrator Program
Build internal expertise your business can rely on. The Certified Administrator Program offers rigorous training and testing so employees can manage and configure ServiceTitan at the highest level. It creates a specialized, high-value role within your company and gives owners peace of mind that there’s a verified expert on staff.
🔗 Learn about the Certification Program
11. Certified Provider Program
Sometimes you need outside expertise: a marketing agency, a business coach, or an operational consultant. The Certified Provider Program connects contractors with a vetted marketplace of partners who know both the trades and ServiceTitan. Hire with confidence, knowing they speak your language and know your software.
12. Pantheon & Toolbox Live Events
Running a contracting business can feel isolating. These events are designed to change that:
Pantheon ServiceTitan’s annual user conference. Hear from industry leaders, see the product roadmap, and connect with peers from across the trades.
Toolbox Live Regional events that bring hands-on, tactical learning directly to your market.
🔗 Explore Pantheon | View Toolbox Live Events
Most contractors only scratch the surface of what ServiceTitan can do in the first year. The businesses that grow fastest aren’t just using the software. They’re using the ecosystem around it. Every resource here is designed to help you get more out of what you’re already paying for.
ServiceTitan operates on a simple premise: we only win when you win. That’s why the support doesn’t stop at Go-Live. It’s where it begins.
Already a customer?
Log in to ServiceTitan and access the Customer Resource Hub to find all of these programs in one place.
Not a customer yet?
Book a demo and see what your business looks like with the right support behind it.
