Jobber is a field service software that’s primarily used by small and midsize businesses in the residential service and repair sector for core job management tasks such as scheduling, quoting, work orders, invoicing, and payments. Notably, it serves a wide variety of field service businesses, including carpet cleaning, chimney sweeping, landscaping, and many others.
However, depending on your specific needs, it’s possible that Jobber is not the best software solution for your business. For example, there are certain workflows and features that are important to many commercial and home service businesses that require more robust capacity to support, such as:
Ability to efficiently manage, update, and optimize your pricebook for profitability
Seamless connection between your customer data (CRM) and marketing tools
Deep customization of reports that empower business owners and facilitate growth
Ability to integrate with both QuickBooks Desktop and Online accounting software
Ability to efficiently manage inventory across the office, warehouse, and field
In addition, Jobber focuses on 0-30 users and does not have a customer relationship management system that’s sophisticated enough for large businesses with a high volume of clients, thus limiting its scalability.
Considering these feature limitations, we’ve compiled a variety of the best Jobber alternatives, starting with our field service management software, ServiceTitan, so you can find the solution that’s best for your business needs.
Want to see how ServiceTitan works to streamline business management for field service companies? We specialize in helping HVAC, plumbing, electrical, and other trade service businesses grow revenue, work smarter, and keep their businesses on track. Schedule a call to get a free, live, one-on-one walk-through of how our platform works.
Both Jobber and ServiceTitan offer a comprehensive set of features for commercial and home service companies to run their businesses. This includes essential SaaS features such as:
Customer experience and relationship management (customer notifications, customer payment portal, etc.)
Payment processing (accept credit card payments, checks, etc.)
Mobile apps (compatible with iOS + Android mobile devices)
However, ServiceTitan offers more robust feature capabilities in the key areas mentioned above:
Let’s look at each.
Complete Control Over Your Pricing with Robust, Built-In Pricebook Functionality
While Jobber users can have a pricebook built for them, they don’t offer nearly as much flexibility to make pricebook customizations and updates within their software. Therefore, when compared to ServiceTitan, Jobber users do not have as much control over their pricebook — the backbone of a service business and most essential asset for maintaining profitability.
With ServiceTitan, users have a range of options for creating their pricebook, including:
Uploading a pricebook that they’re already using. That way, if they already have a pricebook they like, they don’t need to start all over again from scratch.
Creating a brand new pricebook from the ground up. Our interface makes it easy to do; for small businesses, this can be a practical option.
Opting to use Pricebook Pro. ServiceTitan’s Pricebook Pro is an upgrade product that offers a pre-built, continually managed flat-rate pricebook.
In addition, ServiceTitan users have far greater capabilities for managing their pricebook, such as:
Individual Pricebook Item Editing: The ability to edit any pricebook item or service as needed, any time, with just a few clicks.
Bulk Editing: The ability to make edits and markups to groups of services, packages, equipment, and/or materials. With a few clicks, changes can even be applied across an entire pricebook.
Dynamic Pricing Automations: The ability to set up rules to auto-update pricing according to customized parameters, such as when certain overhead costs change (e.g. labor rates, materials, etc.).
Pricebook Connect: With Pricebook Connect, you'll have direct, cloud-based access to materials and equipment from top industry supplier catalogs, with automated updates of item descriptions, product images, and pricing as manufacturers make changes.
Combined, this suite of features makes pricebook management seamless, reducing the time your team needs to spend on making updates manually, and ensuring that your prices are regularly up-to-date to reflect evolving costs — all while protecting the profitability of your business.
Seamless, Automated Connection Between Your CRM Data and Marketing Tools
Rather than build marketing functionality natively into their product, Jobber integrates with Mailchimp to provide marketing capabilities to their users. However, this presents some key limitations:
The need to learn how to use yet another app/tool to facilitate marketing.
And importantly, the need to periodically upload your CRM and marketing data into Mailchimp.
In contrast, similar to our pricebook features described above, ServiceTitan’s marketing functionality is built natively into our platform. This means every marketing activity you perform can be handled without ever leaving ServiceTitan, and you never need to update an outside platform with your CRM data. That happens automatically as every marketing campaign is informed by the most up-to-date customer data inside ServiceTitan.
Our Marketing Pro feature allows service industry contractors to easily generate micro-targeted campaigns, providing them with the intel they need to send the right message to the right customers at the right time — whether their goal is to close more unsold bids or capitalize on seasonal demand.
Complete Visibility Into Your Reporting Data (with Deep Customization and Drill Down Capabilities)
While Jobber offers 20+ built-in reports for service providers to track their key performance metrics, they offer less ability to customize reports when compared to ServiceTitan.
In addition, Jobber’s reports aren’t designed to allow users to drill down into their data and see the sources of their reporting metrics, so users generally have less ability to a) glean insights from their data and b) ensure that they can trust and rely on their data.
In contrast, roughly 30+ built-in reports come standard with a ServiceTitan subscription, covering things like profitability, job costing, and field technician scorecards, to name a handful of the most popular options. But users can also customize reports with targeted filters as specific as their needs, allowing them to gather intel on KPIs like marking ROI, sales process efficacy, and revenue trends.
Plus, our platform allows you to click into any number being reported and trace it back to its original source, be that a particular job, invoice, technician, etc. As a result, we empower business owners to have the utmost visibility into their data, and therefore the greatest ability to steer their business toward growth.
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Automated 2-Way Accounting Syncs with QuickBooks Online and QuickBooks Desktop
While both ServiceTitan and Jobber have QuickBooks integrations, Jobber’s version is not compatible with QuickBooks Desktop, and it also doesn’t offer two-way syncing. As a result, service businesses need to do more on their end to maintain data between Jobber and their QuickBooks account (and that’s amplified if you’re a QuickBooks Desktop user).
ServiceTitan, in comparison, has automated two-way syncing between the platforms so your accounting is always up to date. And, it’s compatible with both QuickBooks Desktop and QuickBooks Online. This is a significant improvement and time-saver for business owners and staff that are responsible for maintaining accounting.
Ability to Efficiently Manage Inventory Across the Office, Warehouse, and Field
Currently, Jobber does not offer native inventory management features. And as a result, users need to bounce back and forth between Jobber and whatever inventory management software they use. This can be a significant workflow inefficiency, particularly for commercial service businesses where inventory management can be quite complex.
In contrast, ServiceTitan has built-in inventory features that allow you to manage your inventory directly within our platform. This helps to further streamline your workflows and ensure inventory is always accurate and up-to-date.
Appointed staff can access and leverage a suite of tools to optimize inventory and purchase order management, including:
Inventory Overview: At a glance, users can view all items that they’ve added to track with ServiceTitan inventory. For each inventory item, this view displays an item name, code, description, along with quantities available, on hold, on order, and on hand, plus the average cost per unit and total value of the stock. You can see big-picture numbers, such as total inventory valuation and total number of items. Or you can drill down into individual inventory items for further detail.
Replenishment: To track equipment and materials in your trucks and warehouse, our replenishment feature automatically updates to reflect the number of items needed in a given location. As items are added to invoices or purchase orders, these are automatically reflected in your inventory data. And users can be prompted to replenish to maintain necessary inventory.
Purchase Orders: Users can initiate the requisition of equipment and materials for jobs right from within the estimate screen. They can then create and send purchase orders to the appropriate vendors, and track those orders through fulfillment. Inventory data automatically updates to reflect all PO’s.
And more: This feature set also includes workflows for managing adjustments, returns, warranty parts tracking, and more.
ServiceTitan: Greater Capabilities While Maintaining Ease of Use
The features we’ve discussed throughout this section are just some of the examples of areas where ServiceTitan offers greater customer satisfaction and more robust field management capabilities than Jobber.
For more examples, check out our in-depth Jobber vs. ServiceTitan comparison page.
To see why our field service management platform is trusted by 100,000+ service professionals, schedule a call to get a free, live, one-on-one walk-through of how our user-friendly software can help you grow revenue, work smarter, and keep your business processes on track.
2. Housecall Pro
Housecall Pro is a mobile field service management software solution for home service businesses. It offers a wide range of features outside of invoicing, such as scheduling and dispatching, estimates, QuickBooks integration, and more.
However, when compared to Housecall Pro, ServiceTitan offers:
Greater native pricebook functionality
Ability to drill down further into reporting metrics and trust your numbers
Automated tagging features that help increase revenue
Gated work sequences and customizable forms to facilitate accountability across the organization
Offline functionality that allows techs to use our mobile app when out of cell service zones
For more details on these differences, check out our complete comparison article: Housecall Pro vs. ServiceTitan
Kickserv is another field service management software offering a variety of tools for large and small businesses. Like other FSM software, they provide a mobile app as well as desktop features for job management, scheduling, managing your workforce, and more.
However, when compared to Kickserv, ServiceTitan offers:
Mobile app with customer convenience features with stable offline functionality
Customizable forms and pricing tools in the field
Two-way SMS text messaging for customer inquiries and scheduling changes
Pre-appointment GPS Tech Tracking for accurate arrival times
End-to-End presentation mode: A visual pricing tool and estimate builder with good, better, best options
To view these and other differences, check out the feature comparison chart on our comparison page: Kickserv vs. ServiceTitan
FieldEdge offers a wide range of features including functionality for quotes and invoicing, scheduling and dispatching, service agreements, and more.
However, when compared to FieldEdge, ServiceTitan offers:
For residential service businesses
Integration with Google Local Services Ads
Seamless access to membership information during call booking
Adjustable capacity planning to optimize schedules for max profitability
Real-time technician tracking
Greater customization and drill-down capabilities for reports
For commercial service businesses
Ability to create customer-specific pricing
Built-in customer portal with base subscription
A suite of project management and project tracking tools for longer-term projects
Dynamic form capabilities that ensure staff follow best practices and improve data quality
Native equipment tracking and inventory management
For more details on these differences, check out our complete comparison article: FieldEdge vs. ServiceTitan.
5. Service Fusion
Service Fusion describes itself as an “All-In-One Field Service Management Software.” It offers a wide range of features, including estimates, customer management, scheduling and dispatching, and more.
However, when compared to Service Fusion, ServiceTitan offers the following as a part of our base product (while Service Fusion charges extra for many of these features):
Robust membership billing capabilities (bulk membership billing, and automated monthly or annual billing options)
Scheduled report automations
Call booking automations for easier job booking and better customer experiences
Property data to spot sales opportunities and drive revenue
For more details on these differences, check out our complete comparison article: Service Fusion vs. ServiceTitan.
While ServiceTitan serves both residential and commercial businesses, ServiceTrade provides software exclusively for commercial service contractors. Its functions include scheduling, real-time dispatching, time tracking, payroll integration, and more.
However, when compared to ServiceTrade, ServiceTitan offers:
Robust tools for servicing both commercial and residential business divisions
Advanced reporting features with greater customizability and drill-down capabilities
Automations that streamline the job booking process
Natively built pricebook functionality that offers greater flexibility and control over service pricing
For more details on these differences, check out our complete comparison article: ServiceTrade vs. ServiceTitan
ServiceTitan is a comprehensive software solution built specifically to help service companies streamline their operations, boost revenue, and substantially elevate the trajectory of their business. Our comprehensive, cloud-based platform is used by thousands of electrical, HVAC, plumbing, garage door, and chimney sweep shops across the country—and has increased their revenue by an average of 25% in just their first year with us.