10 Best Housecall Pro Alternatives for Field Service Businesses

Housecall Pro is a popular software solution among home service businesses in the residential service and repair sector. It is generally considered a solid tool for basic job management functions such as scheduling, dispatching, and invoicing. 

However, depending on your specific needs, it’s possible that Housecall Pro is not the best field service software for your business. For example, if you serve commercial customers, their platform may not be well suited to support you as it has been designed primarily for residential service businesses. 

In addition, there are certain workflows that are important to many service businesses that they may not have robust capacity to support, such as:

• Seamless communication between the field and office staff

• Efficiency and accuracy for certain fundamental processes (e.g. inventory management, scheduling, etc.)

• Access to data that facilitates business growth

And lastly, Housecall Pro charges additional fees for essential tools such as:

• Sales proposal tools

• Recurring service plans

• GPS tracking for vehicles

Considering these feature gaps and add-on costs, we’ve compiled a variety of Housecall Pro alternatives, starting with our field service management software, ServiceTitan, so you can find the software solution that’s best for your business needs.

Table of Contents

1. ServiceTitan

2. Jobber

3. Service Fusion

4. FieldEdge

5. Kickserv

6. ServiceMax

7. ServiceTrade

8. Successware®

9. Sera

10. Smart Service

Want to see how ServiceTitan works to streamline operations for field service companies? We specialize in helping HVAC, plumbing, electrical, and other trade service businesses grow revenue, work smarter, and keep your business on track. Schedule a call to get a free, live, one-on-one walk-through of how our platform works.

1. ServiceTitan

Both Housecall Pro and ServiceTitan offer a comprehensive set of features for commercial and home service companies to run their businesses. This includes essential SaaS features such as: 

• Scheduling

• Dispatching and technician routing

• Customer experience and relationship management (CRM—customer notifications, customer payment portal, etc.)

• Payment processing (accept credit card payments, checks, etc. both online and via mobile)

• QuickBooks integration

• Online booking tools

• Time tracking

• Flat rate pricing

• And more

However, ServiceTitan offers more robust workflows in the key areas mentioned above:

• Seamless communication between the field and office staff

• Efficiency and accuracy for certain fundamental processes (e.g. inventory management, scheduling, etc.)

• Access to data that facilitates business growth

Let’s look at examples of each.

Seamless Communication Between Field & Office Staff

Offline Functionality in Our Field Service Mobile App

When technicians are at jobs outside of cell service zones, they can continue using our mobile app (available on Android and iOS mobile devices). 

There’s no need to revert to pen and paper, and no scenario where technicians lack the tools they need to complete the job. All data entered into the app is immediately uploaded to the cloud as they re-enter cell service zones, so office staff can access those job details in real time via our desktop app.

Greater Efficiency & Accuracy for Fundamental Business Processes

Advanced Schedule Capacity Planning

Service business owners can set parameters in our job scheduling tool to automate the implementation of a profitable capacity planning strategy. 

For example, they can set parameters to increase or decrease availability for general maintenance appointments based on seasonal demand. And this can be automatically applied to schedule availability, so that CSRs will see availability only for certain types of jobs based on those parameters.

Inventory & Purchase Order Management

Appointed team members can access and leverage a suite of tools to optimize inventory and purchase order management, including:

• Inventory Overview: At a glance, users can view all items that they’ve added to track with ServiceTitan inventory. For each inventory item, this view displays an item name, code, description, along with quantities available, on hold, on order, and on hand, plus the average cost per unit and total value of the stock. You can see big-picture numbers, such as total inventory valuation and total number of items. Or you can drill down into individual inventory items for further detail.

• Replenishment: To track equipment and materials in your trucks and warehouse, our replenishment feature automatically updates to reflect the number of items needed in a given location. As items are added to invoices or purchase orders, these are automatically reflected in your inventory data. And users can be prompted to replenish to maintain necessary inventory. 

• Purchase Orders: Users can initiate the requisition of equipment and materials for jobs right from within the estimate screen. They can then create and send purchase orders to the appropriate vendors, and track those orders through fulfillment. Inventory data automatically updates to reflect all PO’s.

• And more: This feature set also includes workflows for managing adjustments, returns, warranty parts tracking, and more.

Access to Data That Facilitates Business Growth

Property Data Upon Incoming Calls

When calls come in, our call booking feature displays relevant property data such as property type, property age, square footage, and more. This allows CSRs to spot upsell opportunities, provide better context to field technicians, and provide better customer service.

Additional Tools Included in Our Base ServiceTitan Subscription (That Housecall Pro Charges Extra For)

Estimate & Proposal Tools 

Leveraging our field service mobile app, techs can build estimates and proposals from scratch by selecting items from your pricebook, or leverage and customize estimate templates for common recurring services. 

The ability to provide extensive product details and high-quality images supplies techs with everything they need to explain services, packages, and products to customers—whether they’re selling a system replacement or performing a simple repair job. 

After a homeowner has made their selection, techs can then create work orders, offer financing, generate invoices, collect payments, and more.

On average, shops that use ServiceTitan for field management see a significant boost in sales numbers that fuel business growth. For example:

• +15% increase in revenue

• +7% increase in closing rate

• +10% increase in call booking

• +18% increase in leads

Membership & Maintenance Agreement Management

We offer a deep suite of features that help to sell, coordinate, and maintain memberships and maintenance agreements. This includes:

• Easily Creating Memberships: A three-step membership wizard allows you to create new maintenance memberships and equipment-based contracts with just a few taps via our mobile app.

• Tailoring Membership Agreements: The ability to customize memberships with additional monthly charges, opt-ins for extra maintenance tasks, membership upgrades for additional services, and more.

• Tracking Membership Performance: An easy-to-read performance summary of each agreement, showing revenue, costs, the number of completed visits planned and unplanned, and more.

• Prioritizing Memberships for Profitability: The ability to see (and prioritize) visits that involve older equipment and possible replacements and lets technicians review open estimates, equipment service histories, and notes to find new sales opportunities at a location.

GPS Technician Tracking

As part of our customer experience software, customers and dispatchers can see where technicians are when they’re driving to a job. In addition, you can send appointment reminders and even technician bios over SMS text so customers know what (and who) to expect when your truck arrives.

ServiceTitan: Greater Capabilities While Maintaining Ease of Use

The features we’ve discussed throughout this section are just some of the examples of areas where ServiceTitan offers deeper capabilities for service businesses than Housecall Pro. There are more examples that we’ve discussed in other posts, such as our head-to-head comparison with Housecall Pro.

2. Jobber

Jobber is a field service scheduling software that also offers a wide range of other features for field service business management. It offers functionality for estimating, quotes, scheduling, invoicing, and more.

However, when compared to Jobber, ServiceTitan offers:

• More robust, native pricebook functionality

• In-app access to top industry supplier equipment catalogs

• Extensive marketing functionality that reduces the need for third-party marketing hires

• More flexibility and customizability for membership plans and recurring services

• Offline functionality for our mobile app that allows techs to work seamlessly (even when they’re out of cell service zones)

• Deeper reporting capabilities that allow business owners to drill down into the sources of their data

3. Service Fusion

Service Fusion describes itself as an “All-In-One Field Service Management Software.” It offers a wide range of features, including estimates, customer management, scheduling and dispatching, and more. 

However, when compared to Service Fusion, ServiceTitan offers the following as a part of our base product (while Service Fusion charges extra for many of these features):

• Robust membership billing capabilities (bulk membership billing, and automated monthly or annual billing options)

• Scheduled report automations

• Call booking automations for easier job booking and better customer experiences

• Property data to spot sales opportunities and drive revenue

4. FieldEdge

FieldEdge offers a wide range of features, including functionality for quotes and invoicing, scheduling and dispatching, service agreements, and more. 

However, when compared to FieldEdge, ServiceTitan offers:

• For residential service businesses:

  • Integration with Google Local Services Ads

  • Seamless access to membership information during call booking

  • Adjustable capacity planning to optimize schedules for maximum profitability

  • Real-time technician tracking

  • Greater customizability and drill down capabilities for reports

• For commercial service businesses:

  • Ability to create customer specific pricing

  • Built-in customer portal with base subscription

  • A suite of project management and project tracking tools for longer term projects

  • Dynamic form capabilities that ensure staff follow best practices and improve data quality

  • Native equipment tracking and inventory management

5. Kickserv

Kickserv is another field service management software offering a variety of tools for large and small businesses. Like other FSM software, they provide a mobile app as well as desktop features for job management, scheduling, managing your workforce, and more. 

However, when compared to Kickserv, ServiceTitan offers:

• Mobile app with customer convenience features with stable offline functionality

• Customizable forms and pricing tools in the field

• Two-way SMS texting for customer inquiries and scheduling changes

• Pre-appointment GPS Tech Tracking for accurate arrival times

• End-to-End presentation mode: A visual pricing tool and estimate builder with good, better, best options

• And more

6. ServiceMax

ServiceMax, like other field service solutions, is designed to provide better visibility into your field service operations. It offers a number of products, such as Asset 360 for Salesforce, ServiceMax core, ServiceMax FieldFX (their mobile app), and ServiceMax Engage (for customer engagement). 

However, when compared to ServiceMax, ServiceTitan offers:

• The ability to toggle smoothly from one feature to another without the hassle of opening multiple windows, programs, or add-ons, which can disrupt workflow

• Advanced customer communication features included in our base subscription (ServiceMax requires an add-on fee)

• Highly customizable visual pricebooks that help grow average ticket prices and increase close rates

• Service agreement features that are more tailored for service businesses

7. ServiceTrade

ServiceTrade is a field service software specializing in supporting commercial service businesses. Like other FSM software, they offer tools for scheduling and dispatching, a mobile app for field technicians, analytics for business management, and a variety of other tools for running operations. 

However, when compared to ServiceTrade, ServiceTitan offers:

• Robust features for residential service businesses whereas ServiceTrade is primarily commercial-focused (i.e. we’re more suitable for hybrid shops)

• Greater capabilities to drill down into reporting data

• A more streamlined call booking process with additional features such as access to property data

• Deeper pricebook functionality that’s natively built into our software

8. Successware®

Successware® is a business management solution for the trade industry, serving HVAC, electrical, plumbing, and other trade businesses. Their platform offers features such as call booking and CRM, dispatching and scheduling, a mobile app, and other tools for running a service business. 

However, when compared to Successware®, ServiceTitan offers:

• Integrations with top accounting software used by service businesses such as QuickBooks and Intacct

• Clean, reliable, easily accessible data through practical and customizable reports (e.g. employee performance scorecards, service agreement reports, call conversion reports, etc.)

• Robust customer experience features such as technician GPS tracking, technician bios, and SMS text updates that can be automated or managed through the dispatch board

• Marketing ROI reports that show which campaigns, geographic areas, and incoming calls are generating the most revenues

• A customer support team focused on building businesses—not just answering software questions

9. Sera

Sera is a field service management software for home service businesses. It provides scheduling, dispatching, managing pricebooks, building estimates, invoicing, and financial and KPI reporting. 

However, when compared to Sera, ServiceTitan offers:

• CSR call recordings to ensure technicians always have the context and details they need to provide the best possible service while on jobs

• Greater reporting and inventory management capabilities

• Integrated customer financing for increasing average ticket prices

• More robust customer service and product resources

10. Smart Service

Smart Service describes itself as a field service scheduling software for QuickBooks. Like other FSMs, its functions include scheduling and dispatch, electronic work orders, invoicing, and time tracking, while also integrating with QuickBooks.