#1 FIELD SERVICE SOFTWARE FOR CONTRACTORS
ServiceTitan vs Successware®
Comparing an Early Field Service Management Software and a Modern Alternative
Feature | Successware | |
|---|---|---|
| BUSINESS PERFORMANCE | ||
| Unsold estimates automatically become actionable opportunities on customer accounts | Limited | |
| Improved sales results with Good, Better, Best estimates including pictures and video | Limited | |
| OWNER/MANAGER EXPERIENCE | ||
| Phone calls recorded and stored on customer record for coaching and your protection (no more he said she said) | ||
| Robust pre-built and custom reports that can be drilled down to the detail level | Limited | |
| Scheduled reports delivered to your inbox on the schedule you set | ||
| Automatic calculation of commissions and spiffs | Limited | |
| Know the numbers that matter with dynamic, customizable dashboards | Limited | |
| Ensure you're receiving full value of software with realtime feedback on level of software feature adoption (Titan Score) | Limited | |
| STREAMLINE OPERATIONS | ||
| Easy access to detailed customer profiles, job history, notes, tags and prior invoices | ||
| Create Custom Fields to capture, search and report on the data you require | ||
| Use Tags to quickly flag important data, identify opportunites and run reports | ||
| Automatic address validation assuring your techs arrive at the right location | ||
| Two-way SMS texting with customer with stored, searchable history | ||
| Two-way SMS texting with technicians in the field with stored, searchable history | ||
| Enforce best practice workflows with techs using required forms and checklists you control | ||
| HOMEOWNER EXPERIENCE | ||
| Mobile app with "touchless" customer facing features | ||
| Two-way SMS texting for customer inquiries and scheduling changes | ||
| Customer web portal for easier booking and online payments | Limited | |
| Send proposals to customers with images from their home and results of inspections included | ||
| Pre-appointment GPS Technician Tracking for accurate arrival times | Requires 3rd Party product | |
| TECH EXPERIENCE | ||
| Complete customer history including equipment level repair details | ||
| Add Maintenance plans to customers with no back-office work required | ||
| Installed Equipment automatically added to customer record | ||
| Fully integrated material catalogs from many of the industry's leading manufacturers | ||
| Consistent tech performance using required forms, gated workflows, estimate templates, automatic discount calculations and more | ||
| Ability to access and follow up on unsold estimates from their mobile device | ||
| MARKETING | ||
| Close more deals with automated email follow ups on unsold estimates | ||
| Know which marketing works and which doesn't with automated ROI reporting and a Marketing Scoreboard. | Limited | |
| Heat maps to show you the areas giving you the highest revenue allowing you to target marketing | ||
| Google Local Service integration | ||
| Automatic marketing campaign tracking through phone integration | Requires integration with 3rd party product |
