#1 FIELD SERVICE SOFTWARE FOR CONTRACTORS
ServiceTitan vs Successware®
Comparing an Early Field Service Management Software and a Modern Alternative
Feature | Successware | |
---|---|---|
BUSINESS PERFORMANCE | ||
Unsold estimates automatically become actionable opportunities on customer accounts | Limited | |
Improved sales results with Good, Better, Best estimates including pictures and video | Limited | |
OWNER/MANAGER EXPERIENCE | ||
Phone calls recorded and stored on customer record for coaching and your protection (no more he said she said) | ||
Robust pre-built and custom reports that can be drilled down to the detail level | Limited | |
Scheduled reports delivered to your inbox on the schedule you set | ||
Automatic calculation of commissions and spiffs | Limited | |
Know the numbers that matter with dynamic, customizable dashboards | Limited | |
Ensure you're receiving full value of software with realtime feedback on level of software feature adoption (Titan Score) | Limited | |
STREAMLINE OPERATIONS | ||
Easy access to detailed customer profiles, job history, notes, tags and prior invoices | ||
Create Custom Fields to capture, search and report on the data you require | ||
Use Tags to quickly flag important data, identify opportunites and run reports | ||
Automatic address validation assuring your techs arrive at the right location | ||
Two-way SMS texting with customer with stored, searchable history | ||
Two-way SMS texting with technicians in the field with stored, searchable history | ||
Enforce best practice workflows with techs using required forms and checklists you control | ||
HOMEOWNER EXPERIENCE | ||
Mobile app with "touchless" customer facing features | ||
Two-way SMS texting for customer inquiries and scheduling changes | ||
Customer web portal for easier booking and online payments | Limited | |
Send proposals to customers with images from their home and results of inspections included | ||
Pre-appointment GPS Technician Tracking for accurate arrival times | Requires 3rd Party product | |
TECH EXPERIENCE | ||
Complete customer history including equipment level repair details | ||
Add Maintenance plans to customers with no back-office work required | ||
Installed Equipment automatically added to customer record | ||
Fully integrated material catalogs from many of the industry's leading manufacturers | ||
Consistent tech performance using required forms, gated workflows, estimate templates, automatic discount calculations and more | ||
Ability to access and follow up on unsold estimates from their mobile device | ||
MARKETING | ||
Close more deals with automated email follow ups on unsold estimates | ||
Know which marketing works and which doesn't with automated ROI reporting and a Marketing Scoreboard. | Limited | |
Heat maps to show you the areas giving you the highest revenue allowing you to target marketing | ||
Google Local Service integration | ||
Automatic marketing campaign tracking through phone integration | Requires integration with 3rd party product |