Why Scheduling Pro has been a ‘game-changer’ and ‘no-brainer’ at Just Sprinklers

For CSRs, Monday mornings at Just Sprinklers used to feel like a game of Whack-A-Mole.

That’s when Emily Seaver, the director of administration at the Albuquerque, New Mexico, irrigation repair and installation shop, would spend a few hours with another scheduler calling back 20 to 30 potential customers who’d left voicemails over the weekend.

But while they were calling customers back, they’d also receive calls from technicians who had questions about their schedules. 

And calls from prospective customers. 

And calls from the customers who’d left a message over the weekend who hadn’t been called back yet.

“It was chaotic,” Seaver said. “Being able to focus and prioritize was really hard. It was just a lot of back and forth and calls coming in at once. It was very hard to handle with a small crew.”

This chaos immediately ended when Just Sprinklers started using Scheduling Pro.

• Scheduling Pro makes it fast and easy for customers to book jobs anytime, anywhere. Capture customers on your website, on social platforms, and on Google 24/7 with fully integrated online scheduling built for your business.

With Scheduling Pro, Just Sprinklers has seen a 27.8% increase in booked jobs year-over-year.

“Scheduling Pro (alone) has scheduled 16% of our jobs this year,” Seaver said. “(As of November,) our CSRs have averaged 2,301 jobs booked. Scheduling Pro has booked 2,043—essentially removing the need for a designated CSR in our office.”

But that’s not the only feature that’s led to more booked jobs.

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Dynamic duo

Seaver’s father started Just Sprinklers 28 years ago, with a goal of having 20 technicians in the field. That’s a big reason why they switched to ServiceTitan in 2023—they felt they could grow with the software.

“Our season prior to transitioning to ServiceTitan, I think we had five technicians. We felt like we were capped out at seven at one point—we literally could not manage anymore, because as a dispatcher organizing their schedules, it was all manually done and probably would've been better off on a spreadsheet from the software we were using,” Seaver said.

With ServiceTitan, Just Sprinklers realized they could do so much more.

“I think at our peak this year, I was routing up to 15 technicians. It was just crazy, because that could be done in 10% of the time that it (took) for five technicians,” Seaver said.

Seaver said that, among many features, the increase in booked jobs can be attributed to Marketing Pro.

• Marketing Pro allows you to leverage customer data and supercharge your contracting business with more calls, booked jobs and higher customer spend with email campaigns, direct mail and reputation management.

The best part? It goes hand-in-hand with Scheduling Pro, Seaver said. All she has to do is include Just Sprinkler’s online booking link.

“If you're doing any email marketing or SMS messaging, it doesn't always make sense to just put a phone number in there. We get so many responses on online booking when we do those email campaigns that it would be a waste of time to just send an email to say, ‘Hey, give us a call,’” Seaver said.

“(Scheduling Pro and Marketing Pro) together make (for) a powerful tool for increasing bookings.”

Making life easier—for everyone

With Scheduling Pro, Monday mornings at Just Sprinklers is no longer a game of Whack-A-Mole.

“(Whoever opens) probably spends 10 or 15 minutes reviewing the messages that came in, maybe even less throughout the rest of the week,” Seaver said. “It allows us to actually focus on the customers that are regularly calling in.”

Scheduling Pro was so efficient this summer that Just Sprinklers went from having six people answering phones in peak season to three. The feature even permanently replaced a full-time scheduler. 

And customers love it.

“We had a customer who said that the only reason that he ended up going with us was because he could book online,” Seaver said. “We've definitely seen an increase in customer satisfaction with so many people taking advantage of (booking online).”

Seaver said that the combo of Marketing Pro and Scheduling Pro has led to increased revenue at Just Sprinklers. Year-over-year from January ‘23 to October ‘24, the company saw a 23.2% increase—which Seaver largely attributes to the spike in booked jobs and the capacity to handle more.

“Scheduling Pro is easy to implement and probably has the greatest effect,” she said. “It's a game-changer and a no-brainer.”