Fieldpoint is a field service management platform that helps commercial contractors manage projects, subcontractors, and employees. It offers features like work order management, quoting, and job costing.
However, like any digital tool, Fieldpoint isn’t perfect. If you need to find an alternative that better fits your business needs, you’re in the right place.
In this review, we’ll break down Fieldpoint’s pricing, key features, and its pros and cons based on real user feedback.
This will help you decide whether it fits your operations or if a Fieldpoint alternative, such as ServiceTitan, might serve you better.
Let's get started!
Disclaimer: The information in this review is as accurate as of August 2026 and is subject to change as Fieldpoint updates its platform.
Fieldpoint Review Overview
Fieldpoint has the following ratings on different review sites:
G2: 4.0/5
Capterra: 4.1/5
Fieldpoint pricing isn’t publicly available. You’ll have to contact the sales team to get a quote.
The key Fieldpoint features are:
Reporting and analytics
Payments
Work orders
Task checklists
Scheduling and dispatching
Inventory
Projects and job costing
Field service contract management
Subcontractor management
Key pros and cons of Fieldpoint:
As of August 2026, G2 reviewers and those on Capterra noted the following pros:
Strong customer support, which assists throughout the onboarding period and responds promptly to complaints.
Advanced customization to ensure the tool adapts to your workflow.
Intuitive interface and dashboards that reduce onboarding time.
As of August 2026, G2 reviewers and those on Capterra noted the following cons:
Limited flexibility support for correcting errors.
Slow-loading pages that frustrate users.
Malfunctioning integrations that constantly break down.
Absent dropdown menus that necessitate manual data entry.
Fieldpoint is ideal for commercial contractors that require assistance with managing complex projects and jobs involving large field crews and subcontractors.
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Fieldpoint Features
Fieldpoint offers a range of features for managing projects and core business tasks. Here’s a breakdown of the core features.
Scheduling and dispatching
To ensure jobs are completed on time, Fieldpoint provides a scheduling and dispatching feature that allows you to:
View all unassigned or unscheduled jobs in one place, instead of switching between tools or flipping calendars.
Assign jobs to technicians using a simple drag-and-drop interface.
Find the right technicians for each job by filtering for skills, expertise, certifications, and current location.
Source: Fieldpoint
Fieldpoint includes an interactive map that displays all jobs—scheduled and unscheduled—within a selected time range. It also features built-in ETA tracking, allowing you to view technician locations and monitor their travel to each job in real time.
Work order management
This feature helps create work orders and manage their execution from start to finish, in one place.
When using the work order management tool, you’ll be able to:
Easily create work orders that include all required tasks, checklists, tools, and parts. This gives technicians everything they need to complete the job right the first time and ensure customer satisfaction.
Assign work orders directly to technicians’ schedules, which they can access instantly through the mobile app.
Empower techs to complete work orders from the field. They can add their work hours, tools used, expenses, and a detailed breakdown of the service provided. Customers can also sign off on the work order.
Generate invoices for completed work orders directly in the field by integrating Fieldpoint with an Enterprise Resource Platform (ERP).
Field service contract management
Fieldpoint helps you turn service contracts into a source of predictable recurring revenue that helps to maintain cash flow.
Source: Fieldpoint
Instead of tracking contracts manually, juggling spreadsheets, and risking missed renewals or billing errors, Fieldpoint allows you to:
Create service contracts for recurring repairs and maintenance. Create a schedule that includes the frequency for each service and the assigned technicians.
Automatically create work orders for every service contract, ensuring technicians are dispatched when needed, and you remain compliant with contract requirements.
Track the profitability of each contract and monitor renewals to ensure your profit margins are positive.
Reporting and analytics
Instead of relying on guesswork or assumptions, Fieldpoint gives you the data required to make accurate business decisions. This includes metrics such as drive times, technician performance, profitability, and customer sentiment.
To make accessing the data you need easier, Fieldpoint offers a library of analytic dashboards.
If those don’t cover everything you want to track, you can build custom dashboards tailored to your role, complete with the metrics that matter most to you.
All dashboards update automatically as field events occur, ensuring your data is always accurate and up to date.
Inventory management
As you manage projects, Fieldpoint helps you ensure the necessary materials, parts, equipment, and tools are available across all locations, such as warehouses, field service trucks, and job sites. This keeps delays at bay and helps you meet deadlines.
From the software’s interface, you can access a real-time overview of the quantity, unit price, and location of each item.
If an item is close to being depleted, you can immediately create a purchase order, receive it, and verify its accuracy before paying.
Alternatively, if it’s available in another location, you can create a transfer order to replenish the stock, while the platform maintains a detailed audit trail to prevent inventory errors.
As for technicians, they no longer need to call the office or warehouse manager to confirm part availability; they can do so right away within the mobile app. And if the part is unavailable, they can create a replenishment order, which you can accept, fulfill, and manage within the tool.
Subcontractor management
Large projects often involve multiple subcontractors, making scheduling even more complex. Fieldpoint simplifies this with an integrated subcontractor management system.
Source: Fieldpoint
With it, you can:
Request, receive, review, and accept bids from multiple subcontractors through integration with third-party work platforms, such as WorkMarket.
Assign tasks to subcontractors, along with detailed notes, to ensure they adhere to preset quality standards.
Pay subcontractors fairly for services rendered. You can use documented costs, work hours, and materials to create a payment voucher.
Fieldpoint Integrations
Fieldpoint has built-in integrations with multiple tools you might use during a construction project, such as:
Microsoft Business Central
Microsoft Dynamics GP
Dynamics 365
NetSuite
QuickBooks
CMiC
Salesforce
Fieldpoint also offers an open API that you can use to integrate with other tools that don’t come pre-integrated.
Fieldpoint Mobile App
Fieldpoint’s intuitive mobile app enables contractors and business owners to manage key tasks from anywhere, enhancing productivity and ensuring projects stay on track.
Source: Fieldpoint
With the app, technicians can:
View, complete, and update work orders, even when they’re in a remote location lacking internet connectivity.
Record notes and expenses, take photos, track time, and communicate with the office.
Access detailed checklists from managers or supervisors to ensure every task is completed correctly and to standard.
Review a customer’s service and maintenance history to recommend the most suitable solutions for their issues.
Locate the necessary items for a job, verify stock levels, and submit requisition orders.
The app can be downloaded from the Google Play Store or Apple’s App Store.
Fieldpoint Support
Every customer’s support needs are different. That’s why Fieldpoint offers a range of support options, including:
Toll-free phone number, fax, SMS, and a ‘contact us’ form.
Detailed location information that helps customers find physical assistance.
A Support Academy that offers step-by-step resources and tutorials built around Fieldpoint’s core functionality.
Fieldpoint Security
Fieldpoint implements granular, role-based permissions to ensure users only access what’s relevant to their role. All network traffic is secured with SSL encryption, and multi-factor authentication (MFA) is available as an additional security layer.
As for hosting, you can choose between Fieldpoint-hosted cloud and on-premises deployment.
For the hosted option, the company notes that Fieldpoint Cloud is 'fully certified with SOC 1, SOC 2, and SSAE 16' and is continuously monitored for uptime and security performance.
According to its privacy policy (last updated October 15, 2020) Fieldpoint collects several categories of data and saves them only as long as necessary to meet operational or legal obligations.
It only stores data that does not contravene HIPAA, PIPEDA, or PCI laws.
Fieldpoint Pros and Cons
Here are some pros and cons of Fieldpoint as submitted by real users on Capterra and G2, as of July 2026.
Fieldpoint pros
High level of customization: Users highlight that they can customize the tool to suit their company’s needs. This leads to smoother job execution and fewer operational bottlenecks.
Easy to navigate: The software simplifies job tracking through its work order system, making it easy for users to monitor labor, materials, and job progress.
Great customer support: Fieldpoint’s staff are helpful and respond to all questions promptly. The support team is available to help users navigate the tool.
Fieldpoint cons
Below are some cons highlighted by users:
Limited flexibility: One Capterra user mentioned that correcting errors in Fieldpoint can be cumbersome. Enter the wrong date, amount, or client information, and you may need to endure a lengthy process to correct it.
Pages take time to load: A user says the tool often feels slow or unresponsive, especially when navigating through pages or sections. Consequently, they spend hours locating valuable information.
Lacks a dropdown menu: Users report that the platform requires manual data entry instead of offering drop-down menus. This forces customer service reps to type quickly during conversations, which can be distracting and increase the risk of missing or misrecording important customer details.
Glitchy integration capabilities: Fieldpoint’s inventory management heavily depends on integration with Dynamics GP. However, a user reported that the integration is unreliable. As a result, users must manually update inventory records and cannot access real-time stock information.
Fieldpoint Alternative
For contractors evaluating Fieldpoint, some reviews suggest glitches in integrating with core tools, slow-loading pages, and poor tool flexibility.
If you’d like to explore an alternative tool that addresses these drawbacks and offers even more, ServiceTitan is an option worth considering.
Below are the core reasons why:
AI-powered scheduling and dispatch: Optimizes routes and assignments to save time and boost efficiency.
Built-in invoicing: Simplifies billing so you can get paid accurately and on time.
Robust project management: Helps prevent delays and cost overruns by keeping projects on track.
Payroll management: Ensures accurate and fair payment to technicians and subcontractors.
Marketing and customer management tools: Helps grow your business by managing leads, tracking customer interactions, and running targeted campaigns.
Here’s the lowdown on these features.
AI-powered scheduling and dispatch for optimization
Fieldpoint includes a scheduling and dispatching feature, but assigning jobs isn’t automatic. Each time you schedule a task, you have to manually check every technician’s availability, location, and skill level using search filters.
As your project load grows, this manual process becomes time-consuming and cumbersome, making it harder to manage dispatch.
ServiceTitan solves this problem with AI-powered automation.
When dispatchers need to assign a job or project, ServiceTitan’s AI-powered scheduling system automatically recommends the most suitable technician or crew, based on factors such as:
Availability: Who’s free at the moment?
Location: Who’s closest to the job site?
Skills and certifications: Who’s qualified to handle the specific task?
Performance: Who has generated the most revenue?
ServiceTitan allows dispatchers to handle more technicians and projects without being overwhelmed or making job assignment errors.
Built-in invoicing and estimate creation
Fieldpoint allows you to create work orders, but you can only turn them into invoices if the platform is integrated with an ERP or accounting system. In other words, you need to pay for two separate tools to enable office staff and field technicians to issue invoices.
This adds administrative overhead and increases subscription costs.
By contrast, ServiceTitan comes with a built-in estimating and invoicing system. When technicians create an estimate, they can easily pull product images and prices directly from the Pricebook, which syncs with supplier catalogs.
This keeps every quote accurate, professional-looking, and up to date.
To make estimates even more appealing to customers, ServiceTitan allows technicians to:
Create 'good-better-best' estimates with multiple pricing tiers—so customers can choose what best fits their budget.
Offer financing options, enabling customers to pay in installments.
Provide multiple payment methods, making it easier for customers to approve invoices and complete transactions on the spot.
Technicians can upsell customers and close more deals from the field.
Robust project management
ServiceTitan provides tools to manage complex projects or multi-day jobs, eliminating the need to chase down details in disconnected systems.
For each project, ServiceTitan will automatically create a digital portfolio that centralizes all documents, reporting dashboards, and project-related information. From there, you can:
Access documents such as purchase orders, change orders, estimates, invoices, and work orders.
Track both budgeted and actual costs to prevent overruns and ensure profitability.
Create and assign jobs or tasks to technicians and crews.
This ensures all projects are delivered on time, while your profit margins remain intact.
Payroll management
Although Fieldpoint has a time tracking system, it doesn’t support payroll management. That means you’ll have to use an external system, which makes it harder to track labor costs accurately.
ServiceTitan, on the other hand, lets technicians clock in and out, review and approve their timesheets, and track their billable hours. From there, the system automatically calculates each employee’s or subcontractor’s pay—including commissions, overtime, bonuses, and any custom pay rules you’ve set.
Every employee and subcontractor is fairly compensated for their services, ensuring that you retain them.
Marketing and customer management tools
With ServiceTitan, you can run and track marketing campaigns across various channels like email, direct mail, PPC ads, and local service ads:
Run targeted PPC advertising campaigns: The platform lets you run targeted ads on Google. Even better, ServiceTitan enables you to track the exact revenue generated by each ad. This allows you to tell which campaigns are driving the most jobs.
Launch automated email marketing for client retention: ServiceTitan Marketing Pro – Email enables you to build audience lists using the customer data that's stored in the platform. You can send targeted emails based on customers' activities, like expiring memberships or opened estimates.
Leverage direct mail to reach decision-makers: ServiceTitan’s Direct Mail platform enables you to create and track your direct mail campaign from the platform.
Need to see how these ServiceTitan features work and how companies use them to generate revenue? Book a demo today for a personalized walkthrough.
ServiceTitan is a comprehensive solution that helps trade businesses streamline dispatching, monitor techs' performance, automate follow-ups, and uncover new opportunities.
The solution is trusted by thousands of trade professionals across the country. ServiceTitan is built to increase productivity, eliminate guesswork, and ensure every service call runs smoothly.
Frequently Asked Questions (FAQs)
Here are answers to common questions people have about Fieldpoint.
Who uses Fieldpoint?
Fieldpoint is created mostly for commercial contractors.
Is Fieldpoint a CRM platform?
While it’s not a dedicated CRM system, Fieldpoint does provide limited CRM capabilities, including a centralized database for customer information.
What trades and industries does Fieldpoint help?
Fieldpoint is built for commercial contractors in the HVAC and refrigeration industry. Other industries include IT, fire and life safety, medical, and oil and gas.
Can you use Fieldpoint for free?
No, Fieldpoint lacks a free tier. To obtain the price details, please contact Fieldpoint’s sales team.
Does Fieldpoint have an API?
Fieldpoint has an open API, alongside multiple integrations.
ServiceTitan Software
ServiceTitan is a comprehensive software solution built specifically to help service companies streamline their operations, boost revenue, and substantially elevate the trajectory of their business. Our comprehensive, cloud-based platform is used by thousands of electrical, HVAC, plumbing, garage door, and chimney sweep shops across the country—and has increased their revenue by an average of 25% in just their first year with us.
