Special Report

Residential Service Industry Insights and Trends for 2023

A ServiceTitan Special Report: The State of Residential Service Contractors in 2023

ServiceTitan surveyed more than 1,000 residential service contractors across the country, from a variety of trades, not solely limited to ServiceTitan customers, on their business performance in 2022 and their expectations for 2023.

» "A Call to Action" for contractors, say industry experts Chris Hunter and Angie Snow. Read more here

The report finds that resilient businesses are adopting technology, outsourcing, and focusing on customer relationships.

  • 29% of contractors plan to invest in technology this year to increase revenue, customer retention, and customer acquisition.

  • 27% of contractors have outsourced services as a solution to streamline their processes, scale, and grow revenue

  • Repeat customers accounted for 39% of revenue and 71% of business volume for contractors this year

Topics include:

  • Emerging Trends in the Residential Service Industry

  • Industry Outlook, Goals and Risks

  • Industry Benchmarks

  • And Much More!