AI-POWERED AGENTS FOR CONTRACTORS
Let AI handle your customer communication
Respond to customers in seconds and automate follow-ups with AI-powered Agents that work across channels— SMS and Voice, so no leads slip through the cracks and your CSRs are freed up to focus on customer service. Available with Marketing Pro.
Trade workflows automated with AI
Outbound follow-up
Save hours and book more jobs by automating outbound calls and SMS.
Speed to leadOutbound follow-up
Save hours and book more jobs by automating outbound calls and SMS.
Speed to lead
Follow up in seconds on every lead from every source. Website, phone, marketplace—AI SMS and Voice Agents have you covered.
Inbound SMS
The SMS Agent responds quickly to incoming chats, giving customers immediate answers so no inquiry is left waiting.
Unsold estimate follow-ups
Convert missed opportunities by automatically reaching out to bring old estimates back to life.
Schedule when parts arrive
Automate follow-ups when parts arrive to keep the job progressing.
How it works
Why Contractors Trust ServiceTitan AI
Configurable Workflows:
Customize workflows to fit how your business runs. Adjust messaging, timing, and automation to accommodate your specific needs.
Fast Implementation:
Start using ServiceTitan’s AI features instantly with pre-built workflows that let you automate communication in minutes.
Advanced Insights:
Access performance metrics like response times, conversion rates, and completed jobs to make data-driven decisions and maximize revenue.
Live Capacity:
An AI-powered Agent can book every job according to job type, location, and required skill sets, so they are always accurate and serve customers efficiently.
Smart Recommendations:
Let AI review your data to suggest the best channels, timing, and messaging to connect with your customers.
Real-Time Tracking:
Get full visibility into every conversation between AI Agents and your customers, live.
Powered by Your Data:
Personalize every interaction using ServiceTitan customer history. AI learns what works and can recommend ways to increase revenue and margins.
Frequently asked questions
What AI Agents are included with Marketing Pro?
With Marketing Pro, you unlock an SMS agent that automates your customer communication. You can add additional agents like ServiceTitan’s AI Voice Agent.
How quickly can I get automations up and running?
Speed to Lead can be set up in minutes with just a few clicks.
Can I customize the automated messages and timing?
The initial agent message and the timing of follow-ups (if there’s no response) can be customized. You can also define handoffs from SMS to other channels, such as the Voice Agent or manual tasks. The agent personalizes messages based on the lead’s inquiry and responds naturally to continue the conversation.
What happens when a lead comes in from an email, text, or online after-hours?
Leads coming in on the Leads page under Follow Ups or the Bookings page under Calls get an instant SMS response from the AI Agent—even after hours. Inbound texts to your main number can also be included, so no lead goes unanswered.
Will the AI-powered agents work with my existing ServiceTitan setup?
Yes. AI-powered agents work seamlessly with your existing ServiceTitan setup, using your Adaptive Capacity, job types, business units, and other settings to tailor each interaction. Both Voice and SMS agents can share rules for dispatch fees, job type handling, and more.
What's the difference between SMS AI-powered agents and ServiceTitan AI Voice Agent?
AI-powered SMS agents come included with Marketing Pro and handle outbound texting automatically. If you also have the AI Voice Agent, it can handle calls for lead outreach and other workflows. Both agents can share settings to provide a consistent customer experience and more.