Respond to customers in seconds and automate follow-ups with AI-powered Agents that work across channels— SMS and Voice, so no leads slip through the cracks and your CSRs are freed up to focus on customer service. Available with Marketing Pro.
Save hours and book more jobs by automating outbound calls and SMS.
Save hours and book more jobs by automating outbound calls and SMS.
Follow up in seconds on every lead from every source. Website, phone, marketplace—AI SMS and Virtual Agents have you covered.
The SMS Agent responds quickly to incoming chats, giving customers immediate answers so no inquiry is left waiting.
Convert missed opportunities by automatically reaching out to bring old estimates back to life.
Automate follow-ups when parts arrive to keep the job progressing.
Customize workflows to fit how your business runs. Adjust messaging, timing, and automation to accommodate your specific needs.
Start using ServiceTitan’s AI features instantly with pre-built workflows that let you automate communication in minutes.
Access performance metrics like response times, conversion rates, and completed jobs to make data-driven decisions and maximize revenue.
An AI-powered Agent can book every job according to job type, location, and required skill sets, so they are always accurate and serve customers efficiently.
Let AI review your data to suggest the best channels, timing, and messaging to connect with your customers.
Get full visibility into every conversation between AI Agents and your customers, live.
Personalize every interaction using ServiceTitan customer history. AI learns what works and can recommend ways to increase revenue and margins.
With Marketing Pro, you unlock an SMS agent that automates your customer communication. You can add additional agents like ServiceTitan’s AI Virtual Agent.
Speed to Lead can be set up in minutes with just a few clicks.
The initial agent message and the timing of follow-ups (if there’s no response) can be customized. You can also define handoffs from SMS to other channels, such as the AI Virtual Agent or manual tasks. The agent personalizes messages based on the lead’s inquiry and responds naturally to continue the conversation.
Leads coming in on the Leads page under Follow Ups or the Bookings page under Calls get an instant SMS response from the AI Agent—even after hours. Inbound texts to your main number can also be included, so no lead goes unanswered.
Yes. AI-powered agents work seamlessly with your existing ServiceTitan setup, using your Adaptive Capacity, job types, business units, and other settings to tailor each interaction. Both Voice and SMS agents can share rules for dispatch fees, job type handling, and more.
AI-powered SMS agents come included with Marketing Pro and handle outbound texting automatically. If you also have the AI Virtual Agent, it can handle calls for lead outreach and other workflows. Both agents can share settings to provide a consistent customer experience and more.
