Imagine this nightmare.
One of your technicians downloads a free tool online and inadvertently installs malware that steals their ServiceTitan password. Or a system administrator falls for a phishing attack or a fake login page, exposing their system credentials.
Then a hacker logs in, finds a recent job, and impersonates your company to the customer, claiming the payment didn’t go through.
The customer, convinced by all the accurate job details, sends money to the scammer. When they notice the double payment, they call you for a refund, money you don’t have.
What you do have is a mess that’ll take days to sort out.
🔒 Painful, but preventable
Prevention exists in your ServiceTitan account for these real-world examples of attacks on your reputation, your cash flow, and the trust of your customers. It’s a free, 10-second fix, just waiting for you to turn it on.
Even if the attacker has a valid username and password, Multi-Factor Authentication (MFA) prevents their fraudulent access to your ServiceTitan account, and stops the damage before it starts.
MFA adds one small step for users at login — such as a code sent to their phone — and blocks 99.9% of account-compromise attacks.
That stops the scammer cold, in 10 seconds. That’s time well spent.
🛡️ What is MFA?
Think of Multi-Factor Authentication (MFA) as a second lock on your business’s front door, a deadbolt protecting your data and your reputation. MFA means logging in requires two things:
Something the user knows (their user name and password)
A variable that changes (such as a code sent to their phone or from an app such as Google Authenticator)
Even if a password is compromised, a scammer can’t get in without that second factor. MFA is already everywhere – in bank and investment accounts, healthcare applications, even sometimes when ordering food online.
‼️ Action required on MFA
Shouldn’t you have Multi-Factor Authentication protecting your business data? ServiceTitan is so sure the answer is yes, it’s requiring MFA be turned on for system administrators and those with sensitive permissions within the software as part of ST-76, the software’s January 2026 release, with other roles to follow.
Start today with these three steps:
Identify all admins and active users in your ServiceTitan account who don’t have MFA enabled in Settings > Security > MFA.
Verify or add mobile phone numbers for SMS MFA, or plan for TOTP (authenticator app) rollout for users without mobile numbers.
Enable and enforce MFA for every user.
The security of your business can’t wait.
=======================
Download our one-page guide to getting started with MFA
