Service Fusion is a popular field service management software used by residential and commercial service contractors. However, it’s possible that Service Fusion is not the best field service software for your business.
For example, there are certain needs that service businesses have that Service Fusion may not offer robust features for, such as:
Managing their pricebook with ease and efficiency
Increasing average ticket prices and close rates
Seamlessly communicating between the office and field (no matter where techs are on the job)
Integrating with Sage Intacct and Viewpoint Vista accounting software
Allowing customers to book appointments without the need to speak to a CSR
Accessing data that facilitates business growth
In addition, Service Fusion charges additional fees for key tools that service businesses need to scale, such as:
A customer portal to reduce CSR time spent tracking down customer histories, and deliver better customer experiences.
Customer call recordings to never let details fall through the cracks, so techs and office staff always have the information they need.
Vehicle GPS tracking to never be in the dark about where your techs are, and allow customers to better anticipate arrival times.
Marketing ROI tracking to avoid wasting money on campaigns that aren’t working, and double down on the ones that are.
Whether you’re looking for field service management software for the first time, or you’re a current Service Fusion user exploring other software solutions, this post will share 5 Service Fusion alternatives to consider.
Top Service Fusion Alternatives
First, we’ll discuss some key differences between Service Fusion and our product, ServiceTitan. Then, we’ll share links to in-depth comparison posts that we’ve written on the other 4 software options.
Want to see how ServiceTitan helps to streamline workflows for field service companies? We specialize in helping HVAC, plumbing, electrical, and other trade service businesses grow revenue, work smarter, and keep their businesses on track. Schedule a call to get a free, live, one-on-one walk-through of how our platform works.
1. ServiceTitan
Like Service Fusion, ServiceTitan offers a comprehensive set of features for field service companies to run their businesses. This includes essential SaaS features such as:
Customer management (CRM)
Estimates
Work orders
Invoicing
Payment processing (accept credit card payments, checks, etc.—online and via mobile)
And more
However, ServiceTitan’s base subscription offers a number of service business needs that Service Fusion may lack robust features for, or charges additional fees for. For example:
Efficient Pricebook Management with Native Pricebook Functionality and Direct Access to Top Industry Supplier Catalogs
Many field service software products on the market, including Service Fusion, do not offer native, built-in pricebook functionality. Instead, they partner and integrate with third-party pricebook providers such as Profit Rhino. As a result, companies have less flexibility when it comes to updating, customizing, and managing their pricebook.
However, with ServiceTitan, robust pricebook functionality is built natively into our platform and is accessible by all users. This includes:
Pricebook Categories: The ability to organize pricebooks into categories by services, equipment, business units, etc.
Granular and Bulk Editing Features: The ability to update individual pricebook items, groups of items, or make pricebook-wide updates as needed.
Dynamic Pricing: The ability to set rules that automatically update your pricing when material costs or labor rates change.
Customer Specific Pricing: The ability to set up rate sheets tailored to individual customers.
Pricebook Connect: The ability to access top industry supplier catalogs and link them directly to your pricebook—so as soon as an integrated supplier makes any changes to their prices, product descriptions, and images, for example, you can be notified of them, or choose to make the changes to your pricebook automatically.
In addition, we offer our Pricebook Pro add-on, a series of flat-rate pricebooks built for the top industries we serve (HVAC, electrical, plumbing, etc.)—designed and frequently updated by the industry experts on our team.
Pricebooks are the backbone of a service business, and the more control you have over your pricebook, the better you’ll be able to price your services for profitability. Compared to other platforms, ServiceTitan offers far more in the way of pricebook management.
Increased Average Ticket Prices and Close Rates with Consumer Financing Options
Through our partnerships with the service industry’s leading providers in consumer financing, ServiceTitan allows you to offer financing to customers with unparalleled ease.
Our financing feature includes:
Easy Presentation: Show customers their financing options on a tablet, just a tap away from the estimate and proposal presentation screen.
Instant Approvals: Get financing approvals confirmed on-the-spot to reduce friction and make the sale.
Automatic Calculations: The app calculates financing options so you don’t have to.
Customizable Rules: Set your own financing parameters and guidelines based on what you want to offer.
Based on our analysis of ServiceTitan customer data, our integrated financing has helped users achieve 11% increases in average ticket prices, 17% increases in revenue, and 19% increases in technicians offering financing to customers.
Seamless Communication Between the Office and Field with Mobile App Offline Functionality
When technicians are on-site at jobs outside of cell service zones, they can continue using our mobile app (available on Android and iOS mobile devices).
There’s no need to revert to pen and paper, and no scenario where technicians lack the tools to complete the job. All data entered into the app is immediately uploaded to our cloud-based platform as they reenter a cell service zone, so office staff can access those job details in real time via our desktop app.
In contrast, with Service Fusion, if your technician is at a job outside of a cell service zone, they may not have access to the job details they need to provide their best service. And they may be required to take additional steps to accomplish their job, such as asking to log into the customer’s wifi, or writing details on paper and typing them into the app later when they have service.
These issues can come off as unprofessional to customers, and frustrating to technicians. But with ServiceTitan’s offline functionality, those issues can be avoided.
Accounting Integration with Sage Intacct and Viewpoint Vista
In addition to our QuickBooks integration, which Service Fusion also offers, ServiceTitan users have the ability to integrate with Sage Intacct or Viewpoint Vista. So, if your business is already using Intacct or Viewpoint Vista for your accounting, you can seamlessly integrate with ServiceTitan. (In contrast, Service Fusion will not be able to sync with your accounting system.)
With these additional accounting integrations, you can seamlessly sync all of your invoices, payments, and bills directly into your accounting system, keeping your entire enterprise up to date—with no need to switch accounting platforms.
In addition, if you use a different accounting system, you can use our CSV export feature to easily keep your data in sync with whichever accounting software you use.
Allowing Customers to Book Appointments without the Need to Speak to a CSR
Through ServiceTitan’s integration with Google Local Services Ads, prospective customers can book appointments directly through Google. When someone searches for a local service, such as A/C repair, they have the option to book online in addition to calling.
Without this integration, customers only have the option to call—and you’re unable to satisfy customers who prefer to book online. You may also lose those prospects to other businesses that use this integration.
In addition, ServiceTitan offers a web scheduling feature that you can add to your website. This provides yet another channel for customers to book appointments online, providing greater customer satisfaction while leveraging automation to reduce call demands on your CSRs.
Both our Local Services Ads integration and Web Scheduler sync seamlessly with your schedule, allowing you to view new appointments in real time via your schedule or drag-and-drop dispatch board.
Accessing Property Data to Facilitate Sales and Business Growth
When calls come in, our call booking feature displays relevant property data such as property type, property age, square footage, and more. This allows CSRs to spot upsell opportunities, provide better context to field technicians, and provide better customer support.
Customer Portal Functionality Included with Base ServiceTitan Subscription
Included with our base subscription, companies can offer their customers the ability to reference job histories, view invoices, and make payments from within our customer portal. In addition, customers can view service agreements and submit requests for new appointments, providing convenience and further reducing demands on office staff.
Service Fusion also offers a customer portal, but it comes with an added cost.
No Add-On Fees to Access Call Recordings
From our mobile app, technicians can access customer call recordings and chat histories, allowing them to be fully informed about the issues customers are experiencing, and able to provide the best possible service.
With ServiceTitan, this functionality is included in our base product, whereas Service Fusion requires paying for their add-on product ServiceCall.ai®.
GPS Technician Tracking & Routing Included with Base ServiceTitan Subscription
As part of our customer experience software, customers and dispatchers can see where technicians are when they’re driving to a job. In addition, you can send appointment reminders and technician bios over SMS text so customers know what (and who) to expect when your truck arrives.
This is included with a base ServiceTitan subscription, whereas Service Fusion requires paying extra for their GPS Fleet Tracking product.
Built In Marketing ROI Tracking for Every ServiceTitan User
Without any add-on fees, ServiceTitan users have access to sophisticated tools for measuring the effectiveness of their marketing. For example, you can create and attach trackable phone numbers to marketing campaigns, and track ROI on individual campaigns based on how many times that number is used.
In addition, you can view heat maps to help you understand which geographical locations are producing the most business, and marketing scorecards that rank all your campaigns by revenue so you know what's working and what isn't. You can even drill down and see what kind of jobs your ads are producing.
To accomplish these same things in Service Fusion, you need to pay extra for their ServiceCall.ai® add-on product.
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Want a Live Walk-Through of ServiceTitan’s All-In-One Platform?
The features we’ve discussed throughout this section are just some of the areas where ServiceTitan offers more to service businesses than Service Fusion.
To see why our software is trusted by 100,000+ service professionals, schedule a call to get a free, live, one-on-one walk-through of how our user-friendly management platform can help you grow revenue, work smarter, and keep your business operations on track.
2. Housecall Pro
Housecall Pro is a mobile field service management software solution for home service businesses. Similar to ServiceTitan, it offers a wide range of features outside of invoicing, such as scheduling and dispatching, estimates, QuickBooks integration, and more.
However, when compared to Housecall Pro, ServiceTitan offers:
Greater native pricebook functionality
Ability to drill down further into reporting metrics (and trust your numbers)
Automated tagging features that help increase revenue
Gated work sequences and customizable forms to facilitate accountability across the organization
Offline functionality that allows techs to use our mobile app when out of cell service zones
For more details on these differences, check out our complete comparison article: Housecall Pro vs. ServiceTitan
3. Jobber
Jobber is a field service scheduling software that also offers a wide range of other features for field service business management. Like ServiceTitan, it offers functionality for estimating, quotes, scheduling, invoicing, and more.
However, when compared to Jobber, ServiceTitan offers:
More robust, native pricebook functionality
In-app access to top industry supplier equipment catalogs
Extensive marketing functionality that reduces the need for third-party marketing hires
More flexibility and customization for membership plans and recurring services
Offline functionality for our mobile app that allows techs to work seamlessly (even when they’re out of a cell service zone)
Deeper reporting capabilities that allow business owners to drill down into the sources of their data
For more details on these differences, check out our complete comparison article: Jobber vs. ServiceTitan.
4. FieldEdge
FieldEdge offers a wide range of features like ServiceTitan, including functionality for quotes and invoicing, scheduling and dispatching, service agreements, and more.
However, when compared to FieldEdge, ServiceTitan offers:
For residential service businesses
Integration with Google Local Services Ads
Seamless access to membership information during call booking
Adjustable capacity planning to optimize schedules for max profitability
Real-time technician tracking
Greater customization and drill-down capabilities for reports
For commercial service businesses
Ability to create customer-specific pricing
Built-in customer portal with base subscription
A suite of project management and project tracking tools for longer-term projects
Dynamic form capabilities that ensure staff follow best practices and improve data quality
Native equipment tracking and inventory management
For more details on these differences, check out our complete comparison article: FieldEdge vs. ServiceTitan.
5. Kickserv
Kickserv is another field service management software offering a variety of tools for large and small businesses. Like other FSM software, they provide a mobile app as well as desktop features for job management, scheduling, managing your workforce, and more.
However, when compared to Kickserv, ServiceTitan offers:
Mobile app with customer convenience features with stable offline functionality
Customizable forms and pricing tools in the field
Two-way SMS text messaging for customer inquiries and scheduling changes
Pre-appointment GPS Tech Tracking for accurate arrival times
End-to-End presentation mode: A visual pricing tool and estimate builder with good, better, best options
To view these and other differences, check out the feature comparison chart on our comparison page: Kickserv vs. ServiceTitan
ServiceTitan Software
ServiceTitan is a comprehensive software solution built specifically to help service companies streamline their operations, boost revenue, and substantially elevate the trajectory of their business. Our comprehensive, cloud-based platform is used by thousands of electrical, HVAC, plumbing, garage door, and chimney sweep shops across the country—and has increased their revenue by an average of 25% in just their first year with us.
