ServiceTitan Field Service Management Blog page 168

All Industries, Residential, Commercial, Titan Intelligence, Industry Insights
Reducing technician churn in the trades: Beyond the numbers
A ServiceTitan study of what causes churn in the trades pointed to four key factors: Overbooking techs, underbooking, weekend work and excessive drive time. All can be address...

All Industries, Residential, Commercial, Titan Intelligence, Industry Insights
Technician Churn: Too much drive time can drive techs away
Drive-time matters. A ServiceTitan study into churn in the trades tells us that time spent in a car is one of the leading causes. Data shows that technicians who drive more th...

All Industries, Residential, Commercial, Titan Intelligence, Industry Insights
Technician churn: Don’t wait until the work slows down to find solutions
Data from a ServiceTitan study into churn in the trades shows how underbooking contributes to turnover. Installers who have fewer than 50 jobs in two months are 16% more likel...

All Industries, Residential, Commercial, Titan Intelligence, Industry Insights
Weekend work, after a point, makes 1 of 4 technicians churn, data shows
A recent ServiceTitan study into churn in the trades found a direct correlation between weekend work and churn. Data shows that technicians with more than 15% of their jobs on...

All Industries, Residential, Commercial, Titan Intelligence, Industry Insights
Technician churn: Overbooking upsets balance for service techs
As the trades struggle to find qualified technicians, retaining a tech becomes more important. A ServiceTitan study into the causes of churn in the trades found that techs who...

All Industries, Residential, Commercial, Titan Intelligence, Industry Insights
Why do technicians churn at trade companies? ServiceTitan data reveals top factors
A ServiceTitan study showed clear cause and effect for technician churn. According to the data, which skewed toward HVAC and plumbing, technicians are more likely to churn if ...



