How to Get More 5-Star Reviews, and Respond to Negative Ones

November 23rd 2020

Guest speakers
Brittany Brewer

Marketing & CSR Manager

Bradbury Brothers

Sarah Ghirardo

Sr. Manager, Productized Content


What you will learn:
  • How to ask for, and track 5-star reviews across multiple platforms

  • Best practices for responding to all types of reviews, and resolving neutral or negative ones

  • How Marketing Pro Reputation can make asking for and managing reviews easy and streamlined

Modern service providers know the importance of having a stellar online reputation. Even a 1-star difference between you and a nearby competitor can result in lost business.

Brittany Brewer, Marketing & CSR Manager at Bradbury Brothers, believes that acquiring and maintaining a high star rating requires a diligent follow-up process with happy customers and quickly responding to others; it’s how she’s maintained a nearly perfect 5-star rating across the major review platforms.

“Review responses are not just for the customer that’s written to you – they’re for the audience of prospective customers that are deciding whether or not they can trust you. Good or bad, we aim to provide a direct response to the customer, while also building value in our company.” - Brittany Brewer, Bradbury Brothers

Join Brittany and ServiceTitan Marketing Pro Specialists, Sarah Ghirardo, and Heather Donaldson, LIVE as they discuss the best strategies for getting more 5-star reviews and resolving negative ones.

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