LIVE WEBINAR
Consistency at Scale: The Systems That Power High-Performance Teams
June 12th 2025
11:00 am (pst)
Guest speakers
Pam Duffy
Chief Operating Officer (COO)
Powerhouse Consulting
Full bio
Standard Operating Procedures (SOPs) are one of the most powerful tools for operational consistency - yet they’re often overlooked or underused by contractors. In this session, Pam Duffy, COO at Powerhouse Consulting Group and a ServiceTitan Titanium Partner, will walk through why SOPs matter more than ever for growing shops, especially as teams scale and complexity increases. You’ll learn which foundational SOPs every ServiceTitan user should have in place, how to build ones that actually reflect how your business operates, and why customization is the real secret to long-term success.
Pam will also share strategies for team accountability - how to track SOP adoption, set up internal checks and balances, and use dashboards and reporting tools to ensure your processes are being followed. The goal: building living systems that drive clarity, reduce rework, and support every level of your operation.
All registrants will receive a follow-up email with a link to the recording and any relevant resources after the live event.
What you will learn:
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Why SOPs are essential (and often underutilized) in ServiceTitan
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The foundational SOPs every ServiceTitan operation should implement first
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How to create SOPs that reflect your workflows, not just generic best practices
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Tactics for ensuring adoption: training, monitoring, and accountability systems
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Tools inside ServiceTitan—like dashboards and reports—that help enforce and validate SOP use
