Never Miss a Lead Again: The All-New Contact Center Built for the Trades

Nick Burch

Director of IT and Business Systems

Southern Home Services

Nick Burch is a seasoned IT leader with over a decade of experience in Information Technology and Business Systems. Since 2013, he has held various roles, including Data Management Engineer, SQL Developer, Manager of Database Systems, Director of IT before advancing to his current position as VP of Technology at Southern Home Services.

Nick plays a critical role in overseeing Southern’s technology strategies and initiatives, leading IT integration efforts for newly acquired branches while ensuring seamless support for established locations and Southern home office staff. His expertise includes database architecture, business intelligence solutions, and data trend analysis, allowing him to optimize operations and identify cost-saving opportunities.

A forward-thinking technology strategist, Nick is committed to driving innovation and efficiency at Southern Home Services through data-driven solutions and IT excellence.

Ara Mahdessian

CEO & Co-Founder

ServiceTitan

Born in the trades, Ara Mahdessian grew up watching his father, a residential contractor, work long days in the field and long nights at home managing the business. Ara met his ServiceTitan co-founder, Vahe Kuzoyan, on a college ski trip where the two bonded over their shared culture and upbringing – both Armenian-American immigrants who saw their parents tirelessly work their way up from service technicians to proud owners of trades businesses.

Armed with a unique knowledge of the industry, they set out on a mission to provide the trades with an end-to-end technology platform to help contractors grow their businesses and reach the level of success they deserve. Today, the company powers over 11,800 home and commercial service providers across ten trades with a software solution to manage every aspect of their business.

Nick Burch

Director of IT and Business Systems

Southern Home Services

Nick Burch is a seasoned IT leader with over a decade of experience in Information Technology and Business Systems. Since 2013, he has held various roles, including Data Management Engineer, SQL Developer, Manager of Database Systems, Director of IT before advancing to his current position as VP of Technology at Southern Home Services.

Nick plays a critical role in overseeing Southern’s technology strategies and initiatives, leading IT integration efforts for newly acquired branches while ensuring seamless support for established locations and Southern home office staff. His expertise includes database architecture, business intelligence solutions, and data trend analysis, allowing him to optimize operations and identify cost-saving opportunities.

A forward-thinking technology strategist, Nick is committed to driving innovation and efficiency at Southern Home Services through data-driven solutions and IT excellence.

Ara Mahdessian

CEO & Co-Founder

ServiceTitan

Born in the trades, Ara Mahdessian grew up watching his father, a residential contractor, work long days in the field and long nights at home managing the business. Ara met his ServiceTitan co-founder, Vahe Kuzoyan, on a college ski trip where the two bonded over their shared culture and upbringing – both Armenian-American immigrants who saw their parents tirelessly work their way up from service technicians to proud owners of trades businesses.

Armed with a unique knowledge of the industry, they set out on a mission to provide the trades with an end-to-end technology platform to help contractors grow their businesses and reach the level of success they deserve. Today, the company powers over 11,800 home and commercial service providers across ten trades with a software solution to manage every aspect of their business.

Nick Burch

Director of IT and Business Systems

Southern Home Services

Nick Burch is a seasoned IT leader with over a decade of experience in Information Technology and Business Systems. Since 2013, he has held various roles, including Data Management Engineer, SQL Developer, Manager of Database Systems, Director of IT before advancing to his current position as VP of Technology at Southern Home Services.

Nick plays a critical role in overseeing Southern’s technology strategies and initiatives, leading IT integration efforts for newly acquired branches while ensuring seamless support for established locations and Southern home office staff. His expertise includes database architecture, business intelligence solutions, and data trend analysis, allowing him to optimize operations and identify cost-saving opportunities.

A forward-thinking technology strategist, Nick is committed to driving innovation and efficiency at Southern Home Services through data-driven solutions and IT excellence.

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Never Miss a Lead Again: The All-New Contact Center Built for the Trades

Guest speakers

Ara Mahdessian

Nick Burch