How to Deliver 5-Star Commercial Service

September 24th 2020

Guest speakers
Ian Goldberg

President, Frank Gay Services

What you will learn:
  • Customer journey mapping theory and how it can be applied to commercial service clients

  • Necessary follow-up steps to strengthen relationships with commercial clients

  • How ServiceTitan facilitates the commercial customer journey

Commercial service pros know that the key to profitability is building lasting customer relationships that lead to recurring and word-of-mouth service. 

It is no secret that the key to great service is constant and clear communication. Because so few commercial contractors are willing to dedicate the time and resources to master communication, there’s a ton of opportunity for shops seeking to deliver extra-mile customer service. The team at Frank Gay Services of Orlando, Florida has fully embraced this customer experience model. Win long term clients and establish yourself as a service leader by joining Ian Goldberg, President of Frank Gay Services, and ServiceTitan LIVE to unlock top customer service tips for your commercial clients.

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