LIVE WEBINAR
Stop Losing Jobs to Callbacks: How to Get It Right the First Time, Every Time
June 4th 2026
11:00 AM (PST)
Guest speakers
Ryan Deshaies
President
Full bio
Chris Hunter
Principal Industry Advisor
ServiceTitan
Full bio
Every callback is a double loss — a truck roll that eats a tech's capacity and a customer experience that plants a seed of doubt. During busy season, when every available slot on the board is money, a callback doesn't just cost you the return trip. It costs you the job you could have run instead.
The good news: most callbacks are preventable. Wrong diagnosis, pricing confusion at the close, a customer who didn't fully understand what was recommended — these aren't random. They're patterns, and patterns are fixable with the right tools and the right habits.
Chris Hunter of ServiceTitan will talk with Ryan Deshaies, founder and owner of Chesapeake Electric, who has built an $8 million operation on exactly that principle. They'll walk us through how his team uses ServiceTitan and Pro products to get it right the first time, every time.
This is one of the more practical Core plus Pro Product sessions we've run, and it's built for owners and managers who are tired of sending a truck back to a job that should have been done correctly the first time.
What you will learn:
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How Ryan manages the real cost of callbacks — lost capacity, repeat truck rolls, and the customer trust that's harder to recover than the revenue
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How Field Pro’s AI Diagnostics gives techs instant answers from equipment documentation on the job — so wrong diagnosis stops being the reason you're called back
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How Conduit Tech can eliminate the guesswork on HVAC replacement calls with LiDAR-powered load calculations techs can run on-site before the close
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How Pricebook Pro removes pricing confusion at the close — current, consistent, flat-rate pricing that customers understand and techs present with confidence, the way Ryan's team does it at Chesapeake
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Beyond the tools — financing options, ServiceTitan core features, and in-the-field business practices that remove every friction point between a tech's recommendation and a same-day close
Meet your speakers
