The AI Virtual Agent Playbook: How Top Contractors Put AI to Work

Angie Snow is a Principal Industry Advisor at ServiceTitan, where she helps home service businesses maximize technology, strengthen leadership, and create exceptional customer experiences. With nearly two decades of experience in the HVAC industry, including co-owning Western Heating, Air & Plumbing, Angie brings firsthand knowledge of the challenges contractors face every day. Her background in marketing, customer service, financial management, and operations gives her a practical, real-world perspective that resonates with owners, managers, and teams alike. A certified John Maxwell Coach, Speaker, and Trainer, DISC consultant, and founder of Snow Business Coaching, Angie is passionate about helping contractors build high-performing call centers, develop confident leaders, and create cultures where people thrive. She is a recognized thought leader in the trades, regularly sharing practical strategies through training programs, webinars, podcasts, and industry events. Her contributions to the industry have earned her numerous honors, including the Service World Woman of the Year Award and recognition as one of the Top Women in HVAC. Whether she’s teaching customer experience, leadership, or business growth, Angie equips home service professionals with practical tools they can put into action immediately.