Industry Insights • 45 minutes

Managing the Transition: How Acquisitions Help Companies to Grow

February 27, 2024

Episode Overview

Angela Miller considers herself a recovering perfectionist.

“I really believe that perfectionism can get in the way of progress because you're waiting for things to be so perfect that you don't get things executed,” says Miller, VP of Integrations at Goettl Air Conditioning & Plumbing.

At Goettl, it’s her job to communicate with teams that have been acquired by the home-services industry giant.

She often encounters trepidation from new employees. Her goals are to explain the benefits of mergers and to build trust with the workforces.

“There's always an opportunity that you didn't anticipate, and being able to pivot off of those to capture that is important,” Miller says.

She points out the strength in numbers. And that teams can achieve goals and improve bottom line by benefitting from experience that comes from having a lot of smart minds that work in IT, marketing and management.

Miller knows that change is difficult and people generally don’t enjoy disruption from old systems.

That’s why she works hard to build trust. 

“Trust is key in any relationship, whether it's with integrations or within your own team,” she says.

Every employee, especially techs who have relationships with customers, is a valuable asset whose views will be heard and respected. 

The self-admitted recovering perfectionist has learned to listen and be flexible. Her job, she says, is to integrate, not to change every company to operate in exactly the same way. 

“Maybe [Goettl] has a little bit more purchasing power,” Miller says. “But [we] can still learn from people that have done things a little bit differently.”

That would seem to be the perfect approach.

Angela Miller recently joined ServiceTitan’s Jackie Aubel on the “Toolbox for the Trades” podcast, which included Miller’s thoughts on:

  • [08:05] Miller’s role and how her team is structured

  • [19:14] Advice for businesses looking to grow via acquisitions

  • [23:44] Miller’s most memorable acquisition 

  • [34:13] Theory vs. experience: The perks of an MBA

  • [37:53] The benefits of starting your own business

To hear more stories from the trades, subscribe to Toolbox for the Trades on Apple Podcasts, Spotify, Google, or anywhere you get podcasts.

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About ServiceTitan

ServiceTitan is a comprehensive software solution built specifically to help home service companies streamline their operations, boost revenue, and substantially elevate the trajectory of their business.

Our comprehensive, cloud-based platform is used by thousands of electrical, HVAC, plumbing, garage door, and chimney sweep shops across the country—and has increased their revenue by an average of 25% in just their first year with us.

Ready to learn more about what ServiceTitan can do for your business?

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About the Show

Toolbox for the Trades is a podcast where top service professionals share the tips, tricks, and tactics they use to succeed in their industry. Hosted by Jackie Aubel, this podcast is brought to you by ServiceTitan—the leading home and commercial field service software.

Episodes will feature stories and strategies to help contractors grow and scale their service business.

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