SUCCESS STORY
How Riley used an AI Voice Agent to grow call bookings to 80%
Riley Plumbing Heating & Air's call-booking rate hovered below 50% and overflow calls went unanswered. The result: Missed bookings and missed revenue. Learn how ServiceTitan's AI Voice Agent turned it around.
Business Focus
Residential, Commercial
Services
HVAC, Plumbing
Always on. Always booking.
Today, Riley never misses a lead. Unlike services that just take messages, ServiceTitan's AI Voice Agent analyzes capacity in real time and books jobs directly, 24/7.
20
minutes to set up
0
inbound calls handled by employees
80%
call booking rate
24/7 AI AUTOMATION
$1,000+ job. 5-star review.
When a customer’s furnace went out the Sunday before Christmas, Riley's team was with family. Their Voice Agent was on the clock. The job was booked, scheduled, and dispatched automatically.
I don't think a lot of contractors know how much opportunity they're missing without these tools … [The booking rate] has been 100% today all day long.”
Lawrence Riley
Owner, Riley Plumbing Heating & Air
AI handles the volume, employees handle the exceptions
Less busy work, more revenue
AI that works with your team
Riley's team no longer answers inbound calls. The Voice Agent handles the volume, the CSRs handle the outliers, freeing them to focus on callbacks and outbound revenue-generating activity.
