SUCCESS STORY
How Riley Plumbing Heating & Air is thriving with end-to-end automation
Riley didn't just turn on AI and hope for the best. They aligned their operations in ServiceTitan then unleashed the Max Program to answer, book, and dispatch automatically. Learn how integrated AI transformed their business.
Business Focus
Residential, Commercial
Services
HVAC, Plumbing
What going all in with the Max Program looks like
From call bookings to ticket sizes and bottom-line revenue, ServiceTitan's Max Program is delivering across the board for the team at Riley.
80%
call booking rate
+170%
average deal size
+19%
YoY revenue growth
POWERED BY AI
The no-touch workflow powering Riley's growth
Riley's automated workflow practically runs itself. From the first inbound call to scheduling, dispatch, performance tracking, and more. Integrated AI handles every step seamlessly.
The human still has to step in here—but it's the human using the AI who's going to replace everybody."
Lawrence Riley
Owner, Riley Plumbing Heating & Air
Riley closed a $1,060 job without even being in the office
24/7 AI Automation
$1,000+ job. 5-star review.
When a customer's furnace went out the Sunday before Christmas, Riley's team was with family. Their AI Voice Agent was on the clock. The job was booked, scheduled, dispatched, and booked automatically.
